I ordered a large alcohol wipe that has become difficult ti find. My order was shipped in a very timely fashion. However, on opening it, I discovered I had received a shipment of masks instead. I... See more
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I agreed with the previous reviewer that this company is dishonest. I placed an order a month ago and had never received it, so, I left a bad review. The company did finally sent me a new order after... See more
Company replied
After our first order we wrote to Vastmedic telling them of some improvements they could make to their masks. They replied and told they has already made these improvements and would send us a free... See more
Company replied
The masks were what I was hoping for... Well made... They retain a custom bend for my nose bridge...! Delivery was prompt. I found your company on amazon... after reading customer's reviews I decided... See more
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Company details
Information provided by various external sources
VastMedic cares for your small needs. We are a company created to help you access the quality medical products on the market at an affordable price.
Contact info
2232 Dell Range Blvd Suite 245, 82009, Cheyenne, United States
- support@vastmedic.com
- vastmedic.com
4.0
Great
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Unanswered phone?
I ordered a large alcohol wipe that has become difficult ti find. My order was shipped in a very timely fashion. However, on opening it, I discovered I had received a shipment of masks instead. I tried the phone number om the packing invoice, but received no return call after waiting for three business days. I finally located another number and explained the problem. A replacement shipment of the alcohol wipes was delivered very quickly. I appreciate the quick response to a shipment made in error, but why would a company place a phone number on its packing invoice that apparently isn't monitored? When I asked the associate about that number, she replied,
"Oh, that phone isn't answered (or monitored)." At any rate I now have the wipes and hope that I can obtain more when I need to reorder. Thank you!
19 February 2021
Still waiting for product
3 February 2021
Reply from Trustworthy Face Masks
Hello Joseph,
Good day! We hope you are doing great. We apologize for the inconvenience. Upon checking your item is still in the possession of USPS. Our customer service team sent you an email. Kindly check your inbox.
Thank you! Have a great day!
Sincerely,
Vastmedic
They are very protective
They are very protective. It has a layer that is very strong. I felt very protected.
20 January 2021
Reply from Trustworthy Face Masks
Hello Susan,
Thank you for choosing Vastmedic for your medical care needs. We are pleased to know that you felt secured using our product. We strive to provide high-quality yet affordable products.
If there's something else we need to improve to make this a 5 star product for you, please let us know. For any concerns, you may reach out to us at service@vestmedic.com.
Thank you and Stay safe. :)
Sincerely,
Vastmedic
Have not received the package yet.
4 January 2021
Reply from Trustworthy Face Masks
Hello George,
Good day! Thank you for your order and for letting us know that you did not receive your package. We apologize for any inconvenience. We would love to assist you with this.
Upon checking, your order was delivered successfully on January 7, 2021 as seen in the USPS tacking. Our customer service team sent you an email to assist you further.
Thank you so much! Have a great day!
Sincerely,
Vastmedic Customer Service
Very professional
Very professional, fast response & shipping, great prices also, they deserve more than 5 stars!!!
14 December 2020
Easy to order and no wait time.
14 December 2020
The product is okay
The product is okay. There's no ventilation you cannot breathe fresh air in and out.
21 November 2020
Reply from Trustworthy Face Masks
Hi Scott,
Good day! We hope you are doing great. Thank you for your order and for trusting Vastmedic.
We appreciate you leaving a review. It helps us improve our products and services. We strive to do our best in providing a promising experience to our customers.
We sell different type of masks that you can check in our website. In case you are not satisfied with your order, please do not hesitate to send us an email to service@vastmedic.com and we will be more than happy to assist.
Thank you so much and stay safe.
I bought this mask because it made it…
I bought this mask because it made it easier to breath.
5 October 2020
Unprompted review
As of October 3
As of October 3, 2020 my masks have not arrived. What should I do? I did pay extra for mailing and they are not here yet. Thank you Jennifer Rowles
3 October 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi Jennifer, Good day! We are sorry to be late reply. Thank you so much for choosing Vastmedic. October 5, 2020, through the customer service, you already got the email about your order was going well. we are wondering if you like Our Face Mask. Is there something we can do to help you?
Please let us know.
Sincerely,
Vastmedic Support Center.
Timely delivery
Timely delivery. I have not used yet. Do not like fact that it is made in China.
18 September 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi William,
Thanks for your feedback. We've been trying to ship within 1 business day. The masks are made in the facility that complies all regulations of FDA, so the quality is assured. We carefully selected the masks to make sure they are of good quality.
Regards,
VastMedic
I’m writing a note with each one of…
I’m writing a note with each one of these that will Say.. “Here’s a huge Thank You to All of the Hands That have Helped Me Through 2020’!!🥰
These are Sooooo Perfect for this small gesture.. Thank you for being so Swift in your Delivery!!
5 September 2020
Unprompted review
Great medical masks
4 September 2020
Unprompted review
Don't buy This and you are a…
Don't buy This and you are a female.This dose not work if you are a female and wheelchair bound. Because it can not drain right in an upright position it may work laying down.
3 September 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi Linda,
Did you purchased an urinary catheter kit? We have two different models. One for men and one for women. Did you get the right one? Please contact support@vastmedic.com if you need the right model.
Regards,
Vastmedic
Excellent mask
21 August 2020
Unprompted review
I received the masks I ordered!
21 August 2020
Unprompted review
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