I love the range and quality of products which Varuste sell. I’ve been buying dog sport products from them and they often have things available which are out of stock elsewhere and at competitive pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Varuste has plenty of good gear and the prices are reasonable. My order arrived, but it took longer than expected and packaging wasn't very sturdy. Still, the products themselves were fine, so I'll or... See more
Company replied
Placed an order on friday, they sent in on monday, arrived on thursday, less than a week from Finland to Norway. Order confirmation and payment correct, what else do you need? First time I bought some... See more
Company replied
A wide selection, competitive prices, and a smoothly working online store. I’ve been a customer for years, and what I appreciate most is the flexible and consistently fast service. Every recent order... See more
Company details
Written by the company
Versatile selection of quality outdoor goods. Shop based in Helsinki, Finland and worldwide shipping through our webshop. Expert-level service with a friendly attitude catering all outdoor enthusiasts' needs. We provide only the best gear what we use ourself as well. So for short: only the best of the best gear will do. We keep our prices fair and our selection fresh. We are continuously hunting for interesting products for our and your delight. You're welcomed to visit us at our shop in Konala (North-West of Helsinki) or do easy and secure shopping in our webshop. We are here only for you.
Contact info
Malminkartanontie 1, 00390, Helsinki, Finland
- +358 9 4540707
- info@varuste.net
- varuste.net
4.3
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a Garmin G1 Ocean from the…
I bought a Garmin G1 Ocean from the online shop.
The delivery is super fast and the product is also good.
But I paid the delivery company 93 pounds for the duty tax.
Therefore, people need to take into account the duty tax before doing the shop.
20 November 2024
Unprompted review
Reply from Varuste.net
Hello,
Thank you for your feedback and for choosing to shop with us. We are pleased to hear that you were satisfied with the fast delivery and the quality of the product.
Regarding the duty tax, we inform our customers at the checkout and on our info page that all orders delivered to non-EU countries are shipped without the EU value-added tax. The recipient is responsible for any import duties and taxes in the destination country. We provide this information to ensure that customers are aware of potential additional costs before placing an order.
Thank you for bringing this to our attention, and we appreciate your understanding.
Wishing you outstanding outdoor adventures,
Varuste.net team
This is just becoming a loop
This is just becoming a loop . Varuste apologizes in trust pilot , then resend me to the company’s mail and then nothing happens . What do I supposed to do ? Sorry but so far you are not trustable . Juan
18 November 2024
Unprompted review
Reply from Varuste.net
Hello Juan,
Thank you for sharing your feedback with us.
We apologize for the delay; our customer service has been experiencing a high volume of inquiries. We are committed to responding to all messages, although it is currently taking longer than we would like.
If this issue has not yet been resolved, please contact our customer service:
Phone: +358 9 454 0707
info@varuste.net
Kind regards,
Varuste.net team
Not yet turned up
I have bought quite a few items from this company, this time I bought a new jumper for my girlfriend for her birthday. Item was purchased on 2nd of November , item wasn’t sent until the 8th of November, and still not arrived, now the 16th of November. Birthday has now been and gone. There are a lot of companies out there who deliver a lot faster and also don’t charge for delivery over a certain amount of time. I know this company is slightly cheaper than most but when you add the delivery charge and the time it takes to be delivered is it worth the few euros saved? I will still order from this company but only for items which don’t need a time scale
16 November 2024
Unprompted review
Reply from Varuste.net
Hi,
We apologize for the delay. Our order processing time is typically 1-3 business days plus delivery. If you do not receive a tracking code and notification of shipment within this timeframe, we encourage you to reach out to our customer service team so that we can look into the matter.
Thank you for your feedback, and we wish you wonderful outdoor adventures,
Varuste.net
Still no helmet
Still no helmet , number 3933. Please get in touch
15 November 2024
Unprompted review
Reply from Varuste.net
Hello Juan,
Thank you for your feedback, and we apologize for the delay with your order. If the issue is still ongoing, we kindly ask you to contact our customer service team.
We appreciate your patience and understanding.
Kind regards,
Varuste.net team
I bought a Rab jacket at a good price…
I bought a Rab jacket at a good price however nowhere on the site did it tell me they would get fedex to bill me for nearly £100 import taxes and vat to UK.Found out after taxes were paid.Tried 5 times no answer on phone.Sent me an email with a clever informative piece on import taxes however too late.Jacket is very good but company not upfront and only talk on email.Very Disappointing.
I then emailed for a resolution and got this reply
“Hi,
there is little to be solved.
You have accepted the terms and conditions when you made the order and we have notified you multiple times about the taxes and customs fees.”
This was after the concerned reply on trustpilot .My conclusion is they are not upfront about taxes to pay on items entering uk it is hidden somewhere on they’re site it definitely wasn’t on the payment page.
Some rude person answers all the emails in a dismissive manner and they do not answer the phone but it is a premium line which charges while you wait.
Please do not buy off this site outside of EU as it will be very expensive.
I now wait for the kindly lip service reply about reaching out to resolve this.
14 November 2024
Unprompted review
Reply from Varuste.net
Hi Stephen,
I'm sorry to hear about the unexpected import taxes and VAT charges on your Rab jacket order. We understand how frustrating this can be, and we apologize for any lack of clarity regarding these potential costs. Our customer service has been temporarily very busy, which is why your message may not have been answered promptly. We sincerely apologize for this situation and would greatly appreciate the opportunity to make things right. Please reach out to our customer service at info@varuste.net, and we'll do our best to address your concerns. We're glad to hear you are satisfied with the jacket itself, and we appreciate your patience and understanding.
Best regards,
The Varuste.net Team
Fast delivery
Saturday afternoon, I place an order. And tuesday the package arrived and I am really impressed by the fast and correct service. Nicely sealed from Finland to the Netherlands. Thank you!
12 November 2024
Unprompted review
Reply from Varuste.net
Hi Sebastiaan,
Thank you for sharing your experience! We're thrilled to hear that you were impressed with our fast and accurate service, with your order arriving from Finland to the Netherlands by Tuesday after placing it on Saturday. We appreciate your kind words and look forward to serving you again soon!
Best regards,
The Varuste.net Team
They have succeeded in all stages of…
They have succeeded in all stages of the order.
11 November 2024
Unprompted review
Reply from Varuste.net
Hi Konstantinos,
Thank you for your feedback! We're delighted to hear that we succeeded in all stages of your order. Your satisfaction is our priority, and we look forward to providing you with excellent service again in the future.
Best regards,
The Varuste.net Team
Have confidence in this Site
After making my purchase I started reading the reviews and I have to say I was a little skeptical of this site and wondering if I'd done my money on something I'd never get. They are slow with their service all round however they do get back to you and you will receive your product so don't get negative with them. My products arrived to Australia within the week they were sent and everything was in place, it just took them 2 months to get the product. So hang in there and all will be good. Thanks for the unusual experience.
6 November 2024
Unprompted review
Reply from Varuste.net
Hi Greg,
Thank you for sharing your experience and for your honest feedback. We understand that the initial delay in receiving your product can be concerning, and we appreciate your patience throughout the process. It's great to hear that your order arrived in Australia within a week once it was shipped and that everything was in order. We are continuously working to improve our service speed and communication. Thank you for your understanding and for giving us a chance. We hope to serve you even better in the future!
Best regards,
The Varuste.net Team
Reply from Varuste.net
Bonjour BE WATER MY FRIEND,
Merci beaucoup pour votre avis positif ! Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité de nos produits et de la rapidité de notre service. Nous espérons vous servir à nouveau très bientôt !
Cordialement,
L'équipe de Varuste.net
Best price and extra fast delivery
1 November 2024
Unprompted review
Reply from Varuste.net
Hi Maksim,
Thank you for your concise and positive review! We're thrilled to know that you found our prices unbeatable and appreciated the extra fast delivery. We look forward to welcoming you back for more great shopping experiences!
Best regards,
The Varuste.net Team
Excelente price and fast delivery
It was the first time I bought from this company, due to some negative reviews it was with some fear that I made my purchase as it wasn't cheap, but the price was much lower than on the rest of the websites in Europe.
It was a pleasant surprise, the website was user friendly, all the information was provided immediately, I always followed the order, and within a few days it arrived as expected to Portugal. I have already made a second purchase due to the excellent price and purchasing system. 5 stars.
31 October 2024
Unprompted review
Reply from Varuste.net
Hi,
Thank you for your wonderful review! We're thrilled to hear that your first experience with us was a pleasant surprise and that you found our website user-friendly with competitive pricing. It's great to know that your order arrived in Portugal as expected and that you've already made a second purchase. We appreciate your trust and are delighted to have earned your 5-star rating. We look forward to serving you again soon!
Best regards,
The Varuste.net Team
I placed an order on 27 October 2024
I placed an order on 27 October 2024. Varuste.net send me tracking number for UPS package with a link to track the package. When clicking the link it opened UPS website with a red message: "Currently, we are not able to provide the tracking details. We can’t locate shipments if we haven’t received information from the shipper yet,". When I placed my order the item was in stock and still in stock until now. Varuste.net in their website under the title: "Availability" said:
Some items of this product are available in our stock. The delivery time for this product is immediately if it is in our stock. Otherwise it is approximately 14 - 30 day(s) from the order. The reliability of the estimation is good.
Are they scam? So far yes!
27 October 2024
Unprompted review
Reply from Varuste.net
Hi Jack,
I'm sorry to hear about the issues you're experiencing with tracking your order. This is not the experience we want for our customers, and I assure you that we are not a scam. It seems there might be a delay in the tracking information being updated by UPS. Please contact our customer service at info@varuste.net so we can investigate the status of your shipment and resolve this issue promptly. We appreciate your patience and understanding, and we are committed to ensuring you receive your order.
Best regards,
The Varuste.net Team
Great service excellent delivery time
Great service excellent delivery time. And products for exceptional price I will definitely be using again. A outstanding shopping experience.
28 October 2024
Unprompted review
Reply from Varuste.net
Hi John,
Thank you so much for your fantastic review! We're thrilled to hear that you had an outstanding shopping experience with us, appreciating our great service, excellent delivery time, and exceptional prices. We look forward to welcoming you back for more shopping in the future!
Best regards,
The Varuste.net Team
I bought an inflatable kayak from this…
I bought an inflatable kayak from this company. The site indicated they had one of the items I wanted in stock and it would be sent for immediate delivery.
6 weeks later it still hasn’t been posted. I’m getting no updates via email. I have to call an international number to chase them for information on the item I already paid for.
28 October 2024
Unprompted review
Reply from Varuste.net
Hi John,
I'm sorry to hear about the delay and lack of communication regarding your inflatable kayak order. This is not the experience we want for our customers. Please contact our customer service at info@varuste.net, and we'll prioritize resolving this issue for you. We appreciate your patience and understanding, and we hope to make this right as soon as possible.
Best regards,
The Varuste.net Team
Han Weg Tatra II ladies boots and expensive custom & Excise fees
Review on Han Weg Tatra II ladies boots
Needed to replace due to sole peeling away following 4 years use.
Prices had risen steeply and at £288 in store, found this site was a great saving of £100. There was a comment on the site that shipping costs could incur taxes and custom charges. The costs were not stated on the site, as I have found on others when purchasing.
I have been charged nearly £50 by fed ex.
This has meant in reality that I’ve saved little, as the local shop would have offered a discount.
This review is not about the boots, as I have found them comfortable, although surprised at not lasting so long.
I am alerting UK customers that they may want to reconsider ordering from this company due to now being out of EU and incurring heavy custom and excise charges.
27 October 2024
Unprompted review
Reply from Varuste.net
Hi,
Thank you for your feedback and for sharing your experience with the Han Weg Tatra II ladies boots. We understand your frustration regarding the unexpected customs and excise fees, which can indeed affect the overall savings. We strive to provide as much information as possible about potential additional costs, and your input will help us improve this aspect for our customers. We're glad to hear that you find the boots comfortable, despite the durability issue. We appreciate your understanding and hope to offer a better experience in the future.
Best regards,
The Varuste.net Team
Great shopping expereince
I both two Fjallraven items from Varuste. The price is affordable and on special. The parcel is dispatched very fast and easy to shop for international customers. Love it.
24 October 2024
Unprompted review
Reply from Varuste.net
Hi Mei-Lin,
Thank you for sharing your great shopping experience with us! We're thrilled to hear that you found our prices affordable and appreciated the fast dispatch of your Fjällräven items. It's wonderful to know that shopping with us as an international customer was easy for you. We look forward to serving you again soon!
Best regards,
The Varuste.net Team
Large selection of assortment.
21 October 2024
Unprompted review
Reply from Varuste.net
Hi,
Thank you for your feedback! We're glad to hear that you appreciate our large selection of products. We strive to offer a wide range of options to meet all your needs. We look forward to serving you again soon!
Best regards,
The Varuste.net Team
Reasonable price
Reasonable price, fast shipping arrangement. I will visit and order again soon!
22 October 2024
Unprompted review
Reply from Varuste.net
Hi Billy,
Thank you for your great review! We're delighted to hear that you found our prices reasonable and appreciated the fast shipping arrangement. We look forward to welcoming you back for another visit and order soon!
Best regards,
The Varuste.net Team
I got a shoe with out tags and that…
I got a shoe with out tags and that felt treated (not the normal wax) and I contacted with a complaint and no one returned to me. It's important to me to feel safe when I order over internet and that there is a communication.
They didn't meet my expectations. Not sure if I'll order from this company again.
18 October 2024
Unprompted review
Reply from Varuste.net
Hi,
Thank you for sharing your experience, and I'm sorry to hear that it did not meet your expectations. Receiving a product without tags and feeling treated differently is concerning, and I apologize for the lack of response to your complaint. We understand the importance of feeling secure when ordering online and maintaining clear communication. Please reach out to our customer service again at info@varuste.net, and we'll do our best to resolve this issue promptly. We value your feedback and hope to regain your trust in the future.
Best regards,
The Varuste.net Team
Ordered from Spain
Ordered from Spain. Outstanding service. Was kept informed every step of the way. Arrived quickly without issues. Great selection of outdoor equipment at fantastic prices. Have already ordered again. Thank you, Varuste!
22 October 2024
Unprompted review
Reply from Varuste.net
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience ordering from Spain and that you were kept informed throughout the process. It's great to know that your order arrived quickly and without any issues. We appreciate your kind words about our selection and prices, and we're delighted that you've already placed another order. Thank you for choosing Varuste!
Best regards,
The Varuste.net Team
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