Varsity Tutors Reviews 

12,889
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,098 reviews, reviewers had a great experience with this company. Customers frequently praise the professional staff and dedicated tutors for being exceptionally patient, kind, and supportive during regular learning sessions. Many people note that lessons are highly engaging, making it easy for students to understand difficult concepts and greatly improve their overall academic confidence. The minority of people were dissatisfied with unexpected charges, surprise subscription renewals, and recurring monthly fees that appeared on accounts without any prior warning. Some consumers also mentioned that customer service representatives were unhelpful and difficult to reach when trying to resolve frustrating billing questions or disputes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that tutors are patient,... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing high satisfaction regarding... See more

User experience

Consumers find user experience to be positive, highlighting how easy it is to access helpful resources and... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised knowledgeable agents and... See more

Payment

People report negative experiences with payment, expressing widespread frustration over unexpected charges... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our son's tutor, Sherri is outstanding. She is enthusiastic. She is intuitive and patient and kind and encouraging, which is exactly what our son needs as he has special needs enjoying his sessions wi... See more

Rated 5 out of 5 stars

Varsity tutors makes it so easy to get your student help in all areas, it was almost too good to be true. Our tutor is so sweet and patient and hits all the areas my child was struggling in for math a... See more

Rated 5 out of 5 stars

Ms Laura is a very professional and experienced teacher. She has been teaching my granddaughter for four years. She is very kind and patient, all my family love her.

Rated 5 out of 5 stars

Teresa is an amazing tutor! My granddaughter has several learning disabilities and math is a real challenge. In three lessons Teresa was able to correct our granddaughter’s counting issues. Teresa use... See more


Company details

  1. Educational Institution
  2. Association or Organization
  3. Class
  4. Private Tutor

About Varsity Tutors

Information provided by various external sources

Image 1 Image 2

Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.

Learn More

Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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4.2

All reviews

(12,889)

1,140 reviews in the last 12 months

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Rated 5 out of 5 stars

Jason

Jason, who is my tutor was really amazing with my son, his guidance helped my son understand a lot more than he thought he knew. He was very detailed very prompt and worked really well with my son Blake.

17 September 2026
Rated 1 out of 5 stars

We paid Varsity tutors for MCAT…

We paid Varsity tutors for MCAT tutoring. They charged an extra two months despite services being canceled since the test was done and the services were no longer needed. They claimed it was a mistake but that since the charges went through they would not be able to issue a refund! After complaining they offered a partial refund of about $110 when the charges were over $700. They fraudulently charged our credit card and then didn’t reimburse the charges.
The services had been cancelled and since the MCAT test was completed, we obviously did not require anymore tutoring. They continued to charge a monthly fee despite the cancellation and despite their services not being used. That’s totally unacceptable. They are thieves.

29 June 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi Gabriela- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

Bait-and-switch scam artists; completely dishonest and predatory

My experience with Varsity Tutors has been nothing short of a fraudulent bait-and-switch operation, and I strongly urge anyone considering them to run the other way.
We called them with one clear, non-negotiable requirement: we explicitly and repeatedly asked for an in-home, physical tutor to come directly to our house. The sales representative on the phone looked us right in the eye—figuratively speaking—assured us that they could easily accommodate this, and rushed to take our payment information. They locked in the charge immediately.
The second the transaction cleared, the entire narrative shifted. The promised in-house tutor suddenly vanished, and they told us the only thing available was their standard virtual online tutoring program—something we explicitly stated we did not want from the very beginning. They deliberately lied and misrepresented their services just to get their hands on our money, securing the sale through outright deception.
When we demanded an immediate cancellation and a full refund for a service we never agreed to, they stonewalled us completely. They refused to reverse the charges, holding our hard-earned money hostage for a product that was completely different from what was explicitly contracted and promised.
Taking money under false pretenses and refusing to refund it when caught in a blatant lie is unethical, predatory, and unacceptable. Do not trust a single word their sales representatives say, and protect your wallet by staying far away from this company.

21 September 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi Will - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

DO NOT SIGN UP

The only method to cancel is to call a voicemail box. They do not return the call no matter how many times you call. DO NOT SIGN UP.

14 September 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi William - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

Great service

Great customer service, great tutor. They have been there when I needed someone ASAP. Price was competitive compared to other services. I am looking forward to meeting the next tutor (as I have had to change tutors due to scheduling conflict).

17 September 2026
Rated 5 out of 5 stars

My son’s tutor

My son’s tutor, Lauren, is incredibly patient, kind, and never belittles him for getting answers incorrect. She’s always on time and super friendly and engaged in the session.

22 September 2026
Rated 5 out of 5 stars

Enjoying my learning

My tutor Veronica is flexible and very knowledgeable. I enjoy learning with her and talking/chatting about current issues and daily life in Italian as well as brushing up my grammar skills. She is very easy to talk to.

22 September 2026
Rated 4 out of 5 stars

We have met and worked with incredible…

We have met and worked with incredible tutors on Varsity that made such a difference! The platform is really easy to use as well! The only issue we have encountered is their customer service not following through and the system’s tracking system for hours.

22 September 2026
Rated 5 out of 5 stars

Great tutor

Mr. Timothy works great with my son and gives great advice on how to solve problems. He will always find a way for my son to understand.

22 September 2026

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