Varley Reviews 2,114

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as soft, comfortable, and well-made. Many appreciate the efficient ordering process, fast delivery, and the beautiful packaging of their items. The customer service is frequently highlighted as outstanding, with many people noting the helpfulness and responsiveness of the team. However, some people were dissatisfied with the return and refund process, describing it as terrible or below par. There were also occasional issues with delivery services, with some customers experiencing delays or problems with parcel handling. A few other people also felt that the sizing could be inconsistent or that certain products, like a winter coat, did not meet expectations regarding functionality.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent fabric quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Order

Users describe positive interactions with order. Many customers praise the easy and straightforward ordering... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, easy returns process. Unfortunately as a first purchase I wasn't sure on sizing and felt following the size guide was easy but the items felt too big for me. Returning as opposed to exc... See more

Rated 5 out of 5 stars

The most beautiful shorts, track suit bottoms and sweatshirt. The perfect clothes to travel in. The order arrived very quickly and beautifully packaged. As I hadn’t ordered from Varley before I orde... See more

Rated 5 out of 5 stars

Great website , clothes are excellent quality & look amazing . This is my first purchase but won't be my last . Delivery was very prompt ,& packaging was superb.

Rated 5 out of 5 stars

I absolutely love my new Varley set. It feels very light and comfortable and adds some luxury to running everyday errands. I ordered size S and it fits perfectly however I am usually between S and M.... See more


Company details

  1. Women's Clothing Store

Written by the company

A contemporary fashion brand for the modern woman. Varley offers year-round collections, featuring knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Marvellous

Marvellous, delivery was quick. Quality of goods amazing, so soft and the colour divine. I will certainly be ordering more clothes.

19 May 2026
Rated 2 out of 5 stars

It was late and left in a random place

It was late, the delivery person didn’t ring our doorbell or leave the parcel in our garage as instructed, but left it in our green bin with no note to inform me of its location

19 May 2026
Varley logo

Reply from Varley

Hello,

We appreciate you sharing your experience with our delivery partner. We’re sorry for any inconvenience caused throughout this process. We will share your feedback with our shipping carrier so they can work to improve their delivery process to the correct secure location.

A member of our team has reached out to you to check in regarding the condition of your package and help resolve this matter.

We look forward to assisting you.

Warm Regards,

Varley Customer Care.

Rated 1 out of 5 stars
Varley logo

Reply from Varley

Hello,

 We appreciate you sharing your experience with our delivery partner. We’re sorry for any inconvenience caused throughout this process. We will share your feedback with our shipping carrier so they can work to improve their delivery process to a secure location, especially in inclement weather. A member of our team has reached out to you to check in regarding the condition of your package and help resolve this matter. We look forward to assisting you. 

Warm Regards,
Varley Customer Care

Rated 2 out of 5 stars

Hawley very bad odor

I have several Varleu items and have been very happy with them, but More recently had received the porcelain blue Hawley and it had a very bad odor so I exchanged it second one also had a very bad order and finding it really difficult trying to make good on this item, which is pretty disappointing

14 May 2026
Varley logo

Reply from Varley

Hello,

We appreciate you taking the time to share your feedback with us. We’re sorry to hear about the odor issue you experienced with both replacements, especially after having such positive experiences with our products in the past. We understand how disappointing this is, and we appreciate you bringing this to our attention. I understand that a member of our team has been in touch with you throughout this process and has been working to make this right. Our team is investigating this issue and will do our best to resolve this matter. 

Best,
Varley Customer Care

Rated 5 out of 5 stars

Kiki is exceptional!

Kiki was extremely professional, timely, and helpful! She was patient, answered my questions thoroughly and had terrific follow up. Very satisfied with Varley customer service and will definitely purchase again and recommend to others.

12 May 2026
Rated 5 out of 5 stars

I need more!

I knew I needed to get a comfortable set before heading back to Cape Town winter, and this one is perfect.

The fabric quality is excellent, and the comfort exceeded expectations. It arrived the very next day, as promised, and I couldn’t be happier.

My only regret is not ordering more before coming home. Please open in South Africa!

Thank you so much. I’ll be living in this set all winter.

8 May 2026

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