Varley Reviews 2,178

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 743 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent quality of the products, which are described as beautiful, soft, and well-made. Customers found the ordering process easy and straightforward, with many expressing satisfaction with the fast and seamless delivery service. The packaging consistently received praise for being beautiful and well-presented, adding to the overall positive impression. Many people also commended the exceptional customer service, noting helpful and responsive interactions. However, some customers experienced issues with the return and refund process, describing it as terrible and leading to frustration. A few people also reported problems with order accuracy, such as receiving incorrect items or incomplete deliveries. Additionally, some reviewers found the sizing of certain garments, particularly trousers, to be unusually long or difficult to match due to varied color shades.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its high quality, luxurious feel,... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products and... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting its speed and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went really smoothly when the garments arrived they were beautifully wrapped giving a first impression of the quality of the garments inside. These were exactly as I imagined them to be. Th... See more

Rated 5 out of 5 stars

This was my first experience of buying from Varley and it was faultless from start to finish. My clothes were beautiful in both softness and style. I went on to read more about the Company and how t... See more

Rated 5 out of 5 stars

I absolutely love Varley. They are my new favourite! Website is easy to navigate. Ordering is easy. Fast delivery, beautifully packaged. Quality of clothing amazing. Pricing a little high, but so wor... See more

Rated 5 out of 5 stars

The most beautiful shorts, track suit bottoms and sweatshirt. The perfect clothes to travel in. The order arrived very quickly and beautifully packaged. As I hadn’t ordered from Varley before I orde... See more


Company details

  1. Women's Clothing Store

Written by the company

A contemporary fashion brand for the modern woman. Varley offers year-round collections, featuring knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy returns process. Unfortunately as a first purchase I wasn't sure on sizing and felt following the size guide was easy but the items felt too big for me. Returning as opposed to exchange only because the trouser size and length in the colour I want is currently out of stock otherwise I'd have opted for full exchange as I really loved the items

7 April 2026
Rated 5 out of 5 stars

Delivery quick

Delivery quick , product just as I saw it on web site , thrilled with style and quality . My first purchase from Varley 😊

3 April 2026
Rated 4 out of 5 stars

First order for me which came very…

First order for me which came very quickly in perfect condition and package in a box with tissue. The top looks lovely in a soft green but the button holes are sealed and looks like just decorative however, I find that the bottom of the v neckline quit low for me and would have buttoned up to reduced cleavage. I am petite so find the soft yellow trousers too bulky around the waist line and even though ordered shorter ones they are far too long, about three inches. So will return them once back from my holiday in ten days.

4 April 2026
Rated 1 out of 5 stars

Wrong item

I order it in the Marylebone store, but the staff order me a wrong item and I have to return it and order again.

2 April 2026
Varley logo

Reply from Varley

Hello,

Thank you for sharing your experience regarding your order. We’re sorry to hear there was an error made in processing your order at one of our store locations. We understand how frustrating this can be, especially when wanting to receive the correct item. A member of our team will be reaching out to you to resolve this issue. We look forward to hearing from you to make this right.

Warm Regards,
Varley Customer Care

Rated 5 out of 5 stars

The size is perfect

The size is perfect, the material is nice and cozy for the body, even though someone might think it's just a tracksuit, I bought a trouser and a sweatshirt, but I feel like I'm wearing the most expensive dress. Finish things 100% professional. Thank you, this is definitely not my last purchase.

4 April 2026

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