varlascooter.com Reviews 150

The scooter came on excellent condition. Also performs well. Everything is good. Over all a great purchase.

I liked the fact that I was able to get parts and repair the scooter back to functionality but I was pretty unhappy about the fact that I had to diagnose it myself and go back and forth. I believe the whole process from diagnostic to actual fix was almost 3 weeks which is a VERY long time. There needs to be an option to have a repair shop look at it, a professional, diagnose it and varla send a part rather than someone who might not have the tools.

Sylvia has gone above and beyond to help me on multiple occasions. Scooters, just like cars, are subject to maintenance and repairs. It’s refreshing to receive such great customer service.

I ordered a motor with a tire. You sent me a tire only and charged me $150. I’ll be calling customer service. And if that doesn’t work i will dispute it with my bank because it was the wrong item and not as listed

I purchased a Varla Commuter series and after the first few weeks started experiencing a throttle that sticks. I reached out to their support email and they did not respond.

Build quality

Great quality product

Received defective scooter. None of the lights are working. Even worse, the scooter has power even when it is turned off.

Awesome scooter, great customer service while awaiting delivery.

Yeah great scooter

I ordered two Eagle One scooters and one did not have a charger and the other did not have a lock clamp for the steering column. Made several attempts to get Varla to send me but they wouldn't. So, I had to pay $69 for the charger and $59 for the clamp. Very disappointed in the company. Not sure if the missing parts were on purpose due to the high costs of acquiring the parts.

I keep asking for a seat for my Eagle one Pro and I get no response. Is a seat being developed for the Pro?

Great costumer service!!! Always available and helpful
Thank you

Very nice customer service and after sales service, answers all questions we may have. Thank you Varla customer service team. Thanks Sylvie!

My Varla Scooter is less than a year old and I have had the main controller go bad as well as the rear motor. The scooter is a piece of trash! The warranty is also no good. They expect me as the customer to make all of the diagnostics and repairs. This company is not interested in customer service. Save yourself a lot of hassle and avoid this brand.

The bottom line is this an above average quality scooter so it’s worth the above average price. It has great range and speed. Very solidly built. Great braking system. I had to use customer service for a small issue and they were receptive. I would purchase again,

I've had my varal eagle one for a minute or two now but gotta say it's one of the best things I've ever owned or bought period! It's almost like a Way of life! I'm able to ride it to work and to the store I haul my children around on it as well and even my wife and I get on and take very wonderful rides the amount of power and speed is fanominal! And I'd have to say at first when I saw the price I was a little uneasy but after doing some studying and looking at other companies and reviews I knew I had found what I was looking for great job Varla on this one.

exceeds my expectations. Thank you.

I bought my eagle one almost a year ago . And it’s been a really good experience to me because it’s powerful and strong. I’ve had no issues with it and my inquiries that I’ve had has been responded asap by the excellent customer service department they have . I use my eagle one to go to work and it’s been a really good decision I did . I’m very happy with my scooter .

I received my Eagle One V2.0 about a month ago. After about 10 miles the front hydraulic brake sprang a leak rendering the scooter un-rideable. I was unable to correct the problem and contacted support. They were very helpful and sent the replacement part needed via Fed-X air. I replaced the brake lever assembly in about 15 minutes and was back in business.
I couldn't give a 5 star purchase experience because of the breakdown, but the after sales support was 5 star. I own several e-bikes and this scooter is my go to mode now for fun and local (3-5 miles) transportation. I am 73 years old and this thing is a HOOT.