I absolutely love going to Vapox, the staff are super friendly and their 2 mile same-day delivery service is a life-saver. They always have the latest stock and are very knowledgable. If you pass by t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, the staff were so knowledgeable about their CBD products and were very helpful and friendly. Really took the time to ask about my issue (foot pain) in order to recommend the be... See more
Company replied
I’ve been a regular customer here for about 10 months; the service has been amazing, great staff and a wide range of products (I happened to always just get the blue raspberry beco bar) 😂 Thank you t... See more
Company replied
Excellent and honest staff who will help with anything you need and recommend the best options for you. Favorite vape shop and won’t be going anywhere else apart from here
Company replied
Company details
Information provided by various external sources
Vapox is a boutique London vape shop that puts emphasis on product quality and customer experience, selling selected premium vaping supplies. We stock a wide range of e-liquids, vape kits and coils. Same day delivery dispatch and free delivery on order...
Contact info
55A Brent St, NW4 2EA, Hendon, United Kingdom
- 020 3897 0888
- info@vapox.co.uk
- vapox.co.uk
4.8
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I’m new to vaping and after placing my order there was a problem however it was sorted quickly. Customer service is above and beyond what I expected to say I was surprised is an understatement.
When I collected my order everything was explained in detail, I left feeling confident that I understood my purchase.
I would definitely recommend this shop to anyone that asks.
17 March 2021
Unprompted review
Reply from Vapox
Hi Clarissa,
Thank you so much for your generous feedback! We really appreciate it, along with your loyal custom.
it's great to hear that you are happy with the service.
If we can ever be of any assistance, please don't hesitate to get in touch.
Looking forward to seeing you again soon.
Stay safe and kind regards,
Vapox Team
Excellent service. Perfect communication
Excellent service.
Immediate responses, quick dispatch of the orders, fast shipping.
Will be happy to deal again.
14 March 2021
Reply from Vapox
Hi Igor,
Thank you so much for taking the time to leave us a review and rate us so highly!
If we can ever be of any assistance, you know where to find us!
Stay safe and all the best,
Motty
Vapox Team
Brilliant service
Brilliant service, one of the staff dropped my purchase to my home even though I was outside of the 2 mile radius.
Thank you
10 March 2021
Reply from Vapox
Thank you so much for your kind words, Danny. We really appreciate you taking the time out to leave us such positive feedback.
We pride ourselves on customer satisfaction, we hope we met and exceeded your expectations.
Looking forward to seeing you again soon!
Kind regards,
Vapox Team
Amazing customer service!
Great customer service, with care and attention. Very helpful and polite team :)
15 January 2021
Reply from Vapox
Hi Rugilė,
Thank you so much for taking the time to leave us such positive feedback.
We pride ourselves on customer satisfaction, we hope we met and exceeded your expectations.
Looking forward to seeing you again soon!
Kind regards,
Vapox Team
Amazing shop
Amazing shop. They literally have everything vape related!! 10/10 would recommend
7 January 2021
Unprompted review
Reply from Vapox
Hi Michael,
Thank you so much for taking the time to leave us such a positive review.
We greatly appreciate your custom.
If you are happy, we are happy!
Looking forward to seeing you again soon!
Kind regards
Vapox Team
Incredible staff
Excellent and honest staff who will help with anything you need and recommend the best options for you. Favorite vape shop and won’t be going anywhere else apart from here
27 December 2020
Unprompted review
Reply from Vapox
Hi Maya,
Thank you for your 5* rating and kind feedback, we really appreciate your loyalty and custom! We hope to see you again soon!
Stay safe,
Vapox Team
Great service
Great service, very large selection and the best liquid. I recommend to everyone.
11 December 2020
Reply from Vapox
Hi Bartlomiej,
Thank you for your 5* rating and kind feedback! We hope to see you again soon! We are currently doing a Boxing Day sale. Please check out our website if you are interested :)
Kind regards,
Vapox
Good customer service
1 December 2020
Reply from Vapox
Hi Jane,
Thank you so much for taking the time to leave us a review and rate us so highly!
If we can ever be of any assistance, you know where to find us!
Stay safe and kind regards,
Motty
Vapox Team
Excellent and honest staff
Excellent and honest staff, high quality service, great selection and affordable prices. Always have stock
18 November 2020
Reply from Vapox
Dear Sam,
Thank you so much for taking the time to leave such an amazing review for us.
We are so grateful for your kind words and we are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Thanks again for sharing your review with us and the community. We look forward to seeing you again soon.
Kind Regards,
Motty,
Vapox Team.
Incredible service and top class…
Incredible service and top class products
16 November 2020
Unprompted review
Reply from Vapox
Hi Benji,
Thank you so much for taking the time to leave a review for us.
We're pleased you had a great experience. Looking forward to seeing you again soon!
Kind regards,
Vapox Team
I did the £4.50 track and trace…
I did the £4.50 track and trace delivery and my eliquid has not arrived in 2 working days, seems like I have wasted money
11 November 2020
Reply from Vapox
Good evening Mikey,
Thank you for your feedback. We are very sorry to hear that your order is yet to arrive to you.
Due to your order being placed after 4pm on 09/11/20, we dispatched your order on 10/11/20 via Royal Mail 1st Class Tracked & Signed.
Although Royal Mail do try to keep delays to a minimum, due to Covid-19 causing limitations on resources, there have been slight delays with some orders. I am sure you can appreciate that once we dispatch the order, it is out of our control.
Again, we are sorry for the delay on your order and understand your frustration. A member of our team has contacted you via email regarding personally delivering the items you ordered, in addition to those that you await from Royal Mail, to you this evening free of charge.
We eagerly await your response.
Kind regards,
Vapox Team
Excellent service
12 September 2020
Unprompted review
Reply from Vapox
Hi Laura,
Thank you so much for taking the time to leave a review for us
Great to hear that you enjoyed the service we provide.
Looking forward to seeing you again soon!
Kind regards,
Vapox Team
Reply from Vapox
Hi Joshua,
Thank you so much for taking the time to leave a review for us
Great to hear that you enjoyed the service we provide and the products arrived quickly.
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
Nice webshop that is really fast…
Nice webshop that is really fast (international) although a bit pricey.
Totally worth it on the other hand.
23 July 2020
Unprompted review
Reply from Vapox
Hi Maarten,
Thank you so much for taking the time to leave a review for us
Great to hear that you received your order and enjoyed the experience on our website.
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
Outstanding Service
Can't recommend highly enough! Pleasure to buy from and they certainly know how to look after their customers.
3 July 2020
Unprompted review
Reply from Vapox
Hi Andrew,
Thank you so much for taking the time to leave a review for us
Great to hear that you are happy with the service.
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
Excellent service
21 June 2020
Unprompted review
Reply from Vapox
Hi Carlos,
Thank you so much for taking the time to leave a review for us
Great to hear that you are happy with the service.
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
Product was exactly as described and…
Product was exactly as described and delivery was next day, very good service
11 June 2020
Unprompted review
Reply from Vapox
Hi Nigel,
Thank you so much for taking the time to leave a review for us
Great to hear the product was what you expected and they arrived quickly.
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
Great speedy service
8 June 2020
Unprompted review
Reply from Vapox
Hi Dale,
Thank you so much for taking the time to leave a review for us
Great to hear that the products arrived quickly.
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
Reply from Vapox
Hi Irina,
Thank you so much for taking the time to leave a review for us
If you are happy, we are happy!
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
Excellent item
21 May 2020
Unprompted review
Reply from Vapox
Hi Tracey,
Thank you so much for taking the time to leave a review for us
Great to hear you are enjoying the product ordered.
Looking forward to seeing you again soon!
Kind regards
Ben - Vapox Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.