Vapourmate Reviews 34

Always fab service from this company super fast delivery me and my sister wouldn't get our juice from anywhere else 👍

Ordered some juice, when it arrived I had a hand written note explaining that one was out of stock and they had sent two other bottles as a replacement. Excellent customer service. Well done

I ordered replacement pods for my vape. They then sent me an email saying it was out of stock and I would get refund. They sent email 15th October and still no sign of refund 2nd December. I've sent numerous emails and they just keep saying ill get refund. Last email they havnt even replied to. Would never use this sight again

Order arrived promptly but was wrong. Emailed, messaged and pestered the company but didn’t receive any response. Currently have a disputed transaction logged with Mastercard. Avoid this company and find an alternative.

** COMPANY WAS CHANGING HANDS DURING MY ORDER WHICH CAUSED PROBLEMS. ALL NOW RESOLVED TO COMPLETE SATISFACTION **

I’m at a loss for words. I placed an order and received a confirmation with an order number. Then I received another email with a tracking number stating that the order had been dispatched. However, the money was unexpectedly refunded to my account a few days later. Shortly after, I received an email asking for a review of my order. When I checked the tracking number, I saw that the parcel still hadn't shipped.

While I appreciate getting my money back, it was surprising since there was no notification of the refund. I only noticed it by accident while checking my bank account. It's a peculiar way of doing business, but I believe it is a legitimate company since I did receive my money back.

Tried to leave a review on their website , there is nowhere to click to leave one
Fabulous service fast delivery and communication great juice, would definitely recommend 👌

Started to order a vape kit for my husband. Really didn’t know what I was doing but the owner rang and explained which was the best one for him( and didn’t say the dearest). Ordered and arrived within 48 hrs now that’s fast. I put it together but did it wrong so text the owner and within seconds he helped me.
Went above and beyond to help. Fantastic service and product. Would definitely recommend

Thoroughly nice guy.
Used him for years and always received excellent service.
I had a query today regarding ordering a new product so I phoned him.
Extremely helpful and informative and answered my questions immediately.
Definitely recommend

I have been using Vapourmate now for over five years and found the service and communication exemplary

Started using vapourmate during lockdown and have continued ever since. Extremely reliable, ordering online is easy. No hassle.

Great selection of vape juice, delivered in good time.
Always helpful with good info and advice!

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Don't bother. Customer Service are rude and the company gives major scam vibes. I brought a vape, within 5 days the inside charging port had dislodged. I contacted them for a refund, they asked for lots of pictures of the vape before I had to pay to return it.

Refused to refund because it had a chip in the bottom and some scratches on the screen (didn't come with plastic on the screen which after researching I've found it unusual), I have the vape in my pocket when I walk the dogs so it must be from that. I have repeatedly told them I haven't dropped the vape, but even if I had it happens - what shouldn't happen is the entire inside dislodging within 5 days. Again though, didn't drop it.

Customer service is unprofessional, and they clearly just don't do refunds. 5 days of use for £50.

After researching, some blogs say that businesses sometimes refurb vapes and send them out, which I guess might be what's happened here, very disappointed.

I wanted to support a smaller business, but I'm just going to go back to Vape Superstore. I've never had any issues with their vapes.

placed a order online 25/1/23
after a week i tried to phone everyday with no answer also sent emails with no answer.
had to contact my bank to get refunded!!!
avoid avoid avoid

I ordered to vape juices on Thursday paid 1st class delivery and it'd now Sunday still not arrived I only live hour n 2o mins away so no excuse just laziness

Absolute terrible service. no response from phone calls emails.item wall plug charger not arrived..Do not buy from these people..ordered through our trusted supplier who couldnt be more helpful and its on its way...should of known to stick to those!!! And not use this company..very very poor

Top service from Mark. What I ordered was out of stock, so he contacted me with some suitable alternatives. It’s good to see that an independent shop has an online site.
Bit baffled by these other reviews!!

I’ve had the pleasure of visiting the store and ordering online. Great service instore with good honest service. And when ordering online I always receive orders timely. This time when the eliquid I ordered wasn’t in stock the manager communicated well and even sent me extra stock as an apology for it being late. A++ will shop again.

I received a completely different item to that ordered and no response to my several emails sent in an attempt to rectify the situation. Should have read these other reviews first. Written off the transaction as a caveat emptor experience.

Faulty Innokin Endura T18II purchased & the retailer is not responding to my emails asking to return the device. VERY disappointing & terrible service.
I will be seeking a refund through alternate means.

Bought innokin endura t18 II. It´s a very good product. Shipping to Germany took one week. But customer support is not very good. they don´t answer on emails.