VaporFi Reviews 

This is the 2nd time I have order from Vapofi. The 1st time it took over 3 weeks to receive, but I thought maybe this was a 1 off, so I would give them another chance. What a big mistake! Ordered products on 11/18/24. Today is 12/7/24 and still haven't received. They tried to deliver on 12/3/24, but no one was home. They left a tag on my door with an email address and asked for my phone # so they could contact me before delivering again, which I did. Haven't heard from them as of today. I have left numerous emails with both shipper and Vaporfi customer service. Vaporfi rep was quite rude. Will NEVER order from them again!!!

First time purchase. Received a text that my package was out for delivery but required signature, for no reason at all (just an empty vape). Raced home and literally day next to for with all the lights on. An hour and a half later, I got another text claiming "Our driver attempted to delivery [sic] package DLWHC74BCA07A00 and ran into a problem - noted as: No ID Available(86)." Obvious lies. No one so much as knocked on my door. I'll have the charge reversed by my credit card company.

Scam! Run away! There is no way to return and get your money back

I gave this company three weeks before I would leave a review but since they could care less about my order that's fine. I'm just gonna start buying all my vaping supplies with another company. I made this order almost 3 weeks ago, I haven't received, the tracking information they gave me is garbage. I've sent 4 or 5 emails and the last one saying I just want a refund, we'll obviously that didn't happen. And it's funny too on there website it says something like will contact within a few hours. This is laughable. They just completely ignore me. And I make orders every month of vaping supplies. So someone should tell whoever runs this company that in the world we live in today you can't afford to blow off and straight up ignore people especially when I have every email I've sent and it at the same time shows this company never responding back. And since this company thinks it's just gonna keep my money, there wrong. As soon as I'm done with this review I'm contacting the BBB.. If I were you and thinking of ordering from this company, there are alot of vape stores online. I highly recommend you try somewhere else.

I received a defective product so I reached out to them and they never respond despite an auto email that someone would get back to me. I needed assistance and I expected a response one way or the other. Very disappointed.

I will never order from VaporFi. I received an email stating order had been delivered to a mail service store. Went to the store and they had nothing for me. Contacted VaporFi multiple times and was given the runaround. Not sure if it's VaporFi or the shipper(s) they use, but somebody is flat-out lying. Be sure to use a virtual card number for your own protection. I filed a dispute with my credit card and the bank quickly reversed the charge.

Same experience as most people, don't trust this company they will scam you. Ordered $100 of stuff and they said it was delivered, never received anything. Reached out to customer support multiple times and never got a single response. Do not purchase anything from this scam company.

I would leave negative stars if I could. When emailing the website about the shipping of my order I received prompt but canned responses that my order was shipped even though tracking showed it hadn’t moved. When inquired they said that a third party shipper was used and that it didn’t track like normal shipper. When I tried to request a callback from the company numerous times none was received, only the canned email response. When the package was finally supposed to be delivered nobody was there to sign and it was promptly delivered back to vaporfi without any redelivery attempt. Order status says complete with no product being received.

I ordered three Mig Vapor Standard Batteries and none of them work. No phone number for help, only an email which Vaporfi does not respond to. I spent over $75 and none of them work. NO replacement or refund to be seen
I used to order from them but not anymore!

This company has difficulty managing to address issues and concerns in a timely manner and often requires you to contact them repeatedly before they bother to respond. And something always goes wrong. The new signature requirement on packages wouldn’t be a problem except they never send notifications and only update the tracking data retroactively. The last 3 orders from them have displayed “shipping soon” on the tracking data days in a row, so under the assumption that my order is still in the warehouse I make no effort to be home until I invariably receive an email telling me that the package is en route to my house.

sent a broken coil that let's juice out through the bottom
glad it wasn't on my mod or juice would have leaked all over it. had it soaking on the side when I noticed the leak

Stay away from this company at all costs!!!! They're quick to take more money from your account than they're supposed to, but can't get in touch with anyone there. Then they're tracking number is b.s. says your order is on its way when in reality nothing is. I took 3 days off work to make sure someone was home to sign for it. No one showed up, knocked, phones, smoke signaled, not a damn thing. Then I check the tracking again and it says "sorry we missed ya" but then nothing in regards to if they're gonna make another attempt, or where you can pick it up, nothing. And again can't get in touch with an actual person from this company. And any/all of the positive reviews of it are fake. They wrote them to make themselves look legit but they are a fake company. DO NOT GIVE THEM YOUR FINANCIAL BANKING INFORMATION!!!!

worst online shopping experience ever. tracking isn't specific(when do i need to be home). support is a joke as well. the product i puchased does indeed not contain nicotime and shouldn't require a signature. kinda feels like a game and a scam at the same time.

Worst company to order from!!! I made a purchase in the beginning of May, it's July and I still don't have my items. I have contacted the company multiple times and no one responds. They are quick to take your money and then never send your order

While I used to find VaporFi as pretty decent, since they have used Boxcheck to deliver, its not the same. Boxcheck is the single worst delivery service I have ever interfaced with. No date of delivery attempt, no notices, no texts, no emails, no 'missed you' notes, and no way to call or check to see where it is, or when it will come. And they appertly treat VaporFi the same way, since they haven't gotten a response from them for two weeks. (at least thats why they say I haven't gotten my refund yet.) So, sorry, find a local shop to buy it.

There is NO customer support even though their website claims you can contact them through phone or email.
I have been dealing with them a month now, no return calls or emails.

I ordered a Mig Vapor Mig 21 Clear Fusion Vap Pen April 19th, 2024. It was the vape pen kit. This kit did not come with a vape charger nor did they let you know that the charger was not included.
I have meanwhile ordered the charger 3 times, never receiving it and it is now May 24th. The vape does me no good without a charger. They use a third party delivery tracker Boxcheck which is worthless. The tracker does not give you correct information. The 2nd time I reordered the tracker said it was out for delivery for a week and then claimed failed delivery attempt when I was home. 3rd time, home all week, no vape charger. There is no way they even attempted to deliver it.
Do not recommend this site.

Prices are good, but the delivery and lack of tracking until the day before delivery is very annoying.

Horrible delivery times (over 1 month), delivery rates (high cost + $12.99 signature fee), mistakes on orders, inability to correct those mistakes in a reasonable amount of time, the “carrier” they use for shipments is completely incompetent (again, over 1 month delivery time, and forging my signature, but also charging me $12.99 for said signature… what?!?) low-quality products. Trust me, save the headache and use one of the many other companies, or better yet, pay the extra couple $ and just buy local. A complete failure as a company that needs to go out of business! 😠👎

I like VaporFi's brick-and-mortar, but ordering from them is terrible and remarkably slow. Boxcheck doesn't have a delivery window, so you'll have to sit and wait at home for an indeterminate amount of time. I didn't even know the arrival date until the day of. I order goods from various European countries regularly with better shipping than VaporFi. Do yourself a favor and find a local vape shop or order from somewhere else that uses a standard carrier.

I used to love doing business with VaporFi, but now that they are using a shipping company called BoxCheck/Deliver-It, I'll probably have to stop using them. I received a notice on my door that they tried to deliver the shipment but I wasn't home, and to call them to reschedule. The phone number leads to a cyclical auto message with no customer service so I went on their website and there was no way to get a hold of customer service except for a generic company email. I sent two emails asking to reschedule or at least know an approximate time of when they were going to be there so I could run home from work. Instead, deliver-it left another paper on my door asking me to call to reschedule... Yes you know how this is going to go. I sent two more emails and was told finally by the fourth email that they we're sending back my package to VaporFi. During all of this I also sent VaporFi two emails asking for help in getting a hold of their shipping company. With no reply.... Now I get an automated email from VaporFi saying that my order has an exception. So I sent a 3rd email to VaporiFi and I'm still waiting for a reply. Save your time and frustration, go with someone who partners with a reputable shipping company who actually gives you the heads up on at least a time frame of when the package will be shipped (like FedEx gives you a 4-hour time frame, with update texts), because unfortunately not all of us can afford to sit at home for 2 weeks waiting for a package that needs to be signed for.