Vaporesso Reviews 205

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, citing issues such as constant leaking, poor quality, and items not working as expected. Reviewers frequently reported problems with their orders, including delays in shipping and items never arriving. The customer service was also a major point of contention, with many finding it unresponsive, unhelpful, and difficult to reach. However, some customers also noted positive aspects, praising the great prices and products, with some specific models being highlighted for their performance, ease of use, and lack of leaks. A few other people also felt that the customer support was helpful, patient, and professional, appreciating their clear communication and customer-focused approach.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many expressing significant dissatisfaction,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant dissatisfaction,... See more

Order

Consumers find order experiences to be negative, with many reporting significant delays in receiving their... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as horrible,... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding certain products to be a waste of money,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We have used the cheaper products and the expensive products, they all suck, we are not happy.

Rated 2 out of 5 stars

Not very nice to be honest. Never had a vape make me feel as sick as these ones do.Have to top them up a ridiculous amount aswell. Not worth it

Rated 1 out of 5 stars

Their customer service is horrendous. Contacted them regarding a product that I ordered that spent over a week sitting in a warehouse without even being shipped and requested a refund as the response... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Vaporesso are passionate about vaping! We build innovative vape devices including mods, tanks, vaping kits & tools. First rate quality products guaranteed.


Contact info

2.2

Poor

TrustScore 2 out of 5

205 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Purchased a Vaporesso Armour Max

Purchased a Vaporesso Armour Max. Leaking from day 1 From local vape shop as opposed online. £85 with batteries, standard spare tank etc... The cover does not cover the spare tank provided. The reason leaking? Once did a little research as to how to take apart? Once did, the tank on it was literally split in half! So, ok... do a bit of research. Learn how to take it apart. Pop the atomiser in the spare tank provided... which the tank guard is too small to fit over. But at least does not leak any more. But then, not sure why, it died a week ago. Whilst charging happily. Finally, after loads of looking up... Had to press the power button 5 times in a row. Hey presto! Suddenly back to life. Nothing in the instructions provided, or on their site about this. Just the "click 3 times" if you want to go into the settings. Very poor if you are investing £85 all in for a supposed "quality product"! Finally it is working now... Pity none of that lot in the instructions...

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Their customer service is horrendous

Their customer service is horrendous. Contacted them regarding a product that I ordered that spent over a week sitting in a warehouse without even being shipped and requested a refund as the response I received was awful. I have had to email them multiple times for anything to happen I ordered the product on the 27/05 and to this date of making this review 11/06 it still hasn’t been shipped to the UK let alone delivered. They are now ignoring my emails and my requests as the tracking app they use is awful and does not even work. What kind of customer service is this?

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Contacted about a product still within warranty and received an email to send pics of the problem. Have now gone weeks without a response after multiple attempts to reach out to them.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

After a month nothing

I bought this for my mom who’s trying to quit smoking and she’s leaving soon to our country for 4months! I thought it had plenty of time to arrive but one month later didn’t receive anything, if I knew I would have never bought this from this company and just go to a shop! I’m about to do chargeback because this long shipping time is indicated nowhere in their website! Wish I seen these reviews before! 😡

12 April 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever.

Worst customer service ever.
Waiting for 3 weeks to get a reply on s simple request. Even send them a reminder.
No response, nothing.
They lost a loyal customer :(

8 April 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order on Friday and the…

I placed an order on Friday and the following Friday it was still sitting there waiting for these incompetent people to drop it in the mailbox. I've asked for a refund several different times and they won't acknowledge that I'm asking for my money back. These people suck. Avoid ordering anything from these con artists.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Avoid!!!! Ordered a vape on 2nd Feb. On 20th Feb I canceled the order as it was still being processed. They canceled it immediately and Shopyfy said it has been refunded. It's now 24th of February and I still haven't received the refund

2 February 2025
Unprompted review
Rated 1 out of 5 stars

Xros sucks

Brought an xros or whatever less than a week ago. Told it has good reviews. Used to 2 days. Went flat before finishing work. Didnt taste like juice. Left it on my desk for 2 days and went to use it and it wasnt working. It leaked juice all into the inside of it. Cant be bothered fixing it or taking it back so i lost out on 50 bucks. Definitely getting another smok nord c. Waaaay better

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy it

I bought one week ago the xros4 and separately the 1.2 omh coil head pod (Amazon).Mm.. not really impressed with this vape. The liquid is leaking when you vape. And the head pod where you pour the liquid is very hard to remove, like I never could open it and always have to ask someone to do it for me and even they struggle. But i don't recommend this brand.

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Doesnt everybody love drinking e-juice

Doesnt everybody love drinking e-juice? Just bought the ros4 mini and 2 different pods just spewed the liquid up past my lips. Also the tip actually gets hot. What a crap product. I should have gone with the g3 caliburn for a little more cost as it has a drip tip with a no spit back guarantee

2 January 2025
Unprompted review
Rated 2 out of 5 stars

I have bought several vapes of this…

I have bought several vapes of this brand, and in general they have been OK, not great, but OK. Today, NEW YEAR'S DAY, I have 3 vapes that have decided not to work, or charge at all. One of these is fresh from the box. It's New Year's Day, FFS. These aren't the first ones that I have had problems with, and too be fair I'd say that I've had a 40% success rate from them. F'in frustrating, in need of a hit, and no vape. Ffs, sort your pi55ing product out.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this shop - no package and no support

Don't buy something from their online shop.
My order never reached me and when you write a support mail they don't answer.
Even in case you get your stuff, if its damaged you're also lost - nobody will help you - avoid this shop and their products.

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Brought from a vape shop and after few…

Brought from a vape shop and after few uses it started spitting every puff. Tried changing to a new top but again after few puffs started spitting and noticed leaks into the connectors as well. Had only filled halfway and checked filler was closed! Waste of money and something else to add to the waste pile

1 December 2024
Unprompted review
Rated 5 out of 5 stars

The perfect vape brand

I used a Vaporesso Target 200 for 2 years and quit smoking cigarettes, a perfect mod, solid and compatible with other atomizers.
For a year I have been using xros 3 so good that my girlfriend stole it from me but I got the xros mini.
I got the best flavor from the pods of these evape

The negative reviews are probably bots because to me everything has always arrived in perfect condition and at great prices

1 December 2024
Unprompted review
Rated 1 out of 5 stars

I spent $49 on order, SCAMMED ME

I spent $49 on order. Website says 12-18 days to deliver, but it has been 26 days and no product. I got one reply to my email that said my parcel is in Holland. No reply to my second email, it is a CHinese scam company. STAY AWAY from store.vaporesso.com and similar web address. Nothing but a SCAM!

18 November 2024
Unprompted review

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