Shocking customer service, my item I ordered in April was faulty and I still haven’t received an item. No response from messages and contact number doesn’t exist
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very Bad Customer Service - Ordered a G PRIV 220W at £80+, used for 7 weeks and fire key has broken. Giorgi at Vaping Man blames me for the damage even though the condition of the vape has not been ex... See more
This company is OK and offers some good deals. Delivery is prompt but beware if you have any problems. As suggested in some other reviews the customer service is poor. They will ignore your emails eve... See more
I am very pleased with the service I have received so far... I have ordered starter kits for myself and partner.Excellent choice and variety of products, different nicotine strenghts and top quality l... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Shocking customer service
Shocking customer service, my item I ordered in April was faulty and I still haven’t received an item. No response from messages and contact number doesn’t exist
Avoid if you want proper customer service
This company is OK and offers some good deals. Delivery is prompt but beware if you have any problems. As suggested in some other reviews the customer service is poor. They will ignore your emails even when you raise valid complaints and concerns.
Excellent online store and excellent service
I've placed a few orders now with VapingMan and will continue to use them. The pricing is very good, website easy to navigate and shows if item is in stock. The service and dispatch time is excellent as is customer relations.
A well deserved 5 stars, one of the best online stores I have used.
Superfast service
Superfast service. Great product. Arrived the very next day very well packaged. The Nicomore M1 was top notch also.
Very quick to reply to emails.
Thank You :)
wrong product sent/no customer service
wrong product sent, non-existent customer service, called 5+ times to no avail. Avoid and use more reputable companies.They got mixed up between two similar products and now I have to wait up to 4 weeks for my refund! Unacceptable and shoddy work.
Very Bad Customer Service
Very Bad Customer Service - Ordered a G PRIV 220W at £80+, used for 7 weeks and fire key has broken. Giorgi at Vaping Man blames me for the damage even though the condition of the vape has not been examined by Giorgi. I have had an independant report carried out by VAPE CLOUD in brighton who confirm manufacturing defect. Have been refused and told 'Only 30 days warranty but send it to us and we will see what we can do' now going to have to go the legal route to get re-imbursed! £80 over 7 weeks is more than I would have spent on tobacco so feeling really defeated right now! Thanks Giorgi for your rubbish customer service!
Great service I ordered with the next …
Great service I ordered with the next day delivery option and received my parcel as promised. My order was correct and I am completely satisfied and would definitely use Vapingman again and recommend him to others 100%.
Fantastic service
Fantastic service. Have ordered twice from Vaping Man, both times without incident, and with prompt next day delivery. Will be ordering again.
Great company
Ordered G-PRIV on Tuesday night as my other vape broke and have too say the service was brilliant as it arrived on Thursday, which was basically next day even though I took the free post service. Both batteries and mod are authentic and the price was very very good.
Excellent service
Excellent company, Quality products fast delivery would recommend.
Service second to none
My first order with vapingman, smok baby beast coils, never arrived. I contacted vapingman who immediately sent a replacement which arrived the next morning. I also recently ordered a Smok XCube 2 which arrived next working day. They stock a good variety of vaping items at very competitive prices, customer service is friendly, polite and works to solve problems very quickly.
Excellent
I placed my order on monday, the package was delivered on wednesday morning in belgium. If that's not fast shipping, then i don't know what is. The products were in mint condition. Basically, vapingman exceeded my expectations on every level. Well done, sir.
2-3 working days for a delivery that was expected next day.
Absolutely bonkers that anyone would send things out and not make it next day for a free delivery if you spend so much money order. I would of gladly paid to guarantee it next day yet they offered it free, but did not expain it was at a substandard level of service.
I'll not use them again I know that much.
Very Helpful
Excellent - Great products and very helpful after i ordered one of my products incorrectly.
Excellent Company
The title says it all used them for over a year and never
been disappointed.
Great vendor
Used Vapingman for the first time, it's a great company with really fast delivery and if you have any issues then they are very quick at sorting it out. I will definitely be ordering from here again, excellent service, really fast delivery and a very honest company.
Best products .good service
always get my wanted products in here, get a good service here, and always checked are original. so will be my only choice for vape things.
Osub 40w kits-it's my best choice from vapingman
Osub 40w kits -Great kits,good-looking,high quality gives you the best taste,friendly seller and best service.vapingman-you deserve to spend money with it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

