Vape Store Direct Reviews 

394
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the exceptionally fast delivery service, noting that online orders arrive promptly and safely at their doors every single time. Consumers also deeply appreciate the remarkably wide range of quality vaping products available online alongside extremely competitive prices and frequent attractive deals. Some reviewers were not entirely happy with occasional delivery delays, tracking failures, and unexpected parcels that unfortunately went missing during transit. A few other people also felt that customer support could be significantly more responsive when handling difficult communication issues and returning faulty goods.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting rapid shipping times and items... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive rates, unbeatable... See more

Service

Consumers find service to be positive, highlighting competitive prices, reliable and speedy fulfillment, and... See more

Product

Users describe satisfaction with product quality and affordability, highlighting a huge range of items... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the platform is user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I live in Luton,Every time I buy from you guys, by the time I finish my order the postman knocks on my door with my parcel 😊😊. IS THAT FAST. Always spot on. Exact items always sent, no mistakes ever... See more

Rated 5 out of 5 stars

Can’t recommend these guys enough been using them for just over a year maybe even 2 and they always correct even the smallest of error, they really are great, also you get free things the more you buy... See more

Rated 5 out of 5 stars

Happy with service provided! Received items purchased, no issues. Came quickly and tracking provided. No faults on products received. And an excellent price too! All in all, a good shopping... See more

Rated 5 out of 5 stars

Great range of vape kits at a very competitive price, along with free tracked Royal Mail delivery. Very please with my Voopoo Drag X2. Will definitely use Vape Store Direct again. Highly recommended.... See more


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

About Vape Store Direct

Written by the company

Vape Store Direct

Vape Store Direct is home to a huge range of e-liquids, vape hardware, accessories and CBD products. We carry shortfills, Nic Salts, traditional freebase nicotine liquids as well as a variety of vape kits, tanks, RDA's, Coils, batteries and all the necessities in between!

We are known for our comprehensive range of premium quality liquids in a variety of flavours and for our recognised range from major brands & manufacturers such as Aspire, Efest, Geek Vape, Innokin, Smok, Vaporesso, Wotofo and many more!

Whether you are looking for a starter vape kit or a more advanced set up, box mod or RDA we have you covered. Our products cover the entire range of vaping, from discreet pod mods, MTL devices and sub ohm kits and tanks. With a wide selection to choose from, you are sure to find exactly what you are after!

We are Based in the UK with our warehouse being in Essex. This gives us great connection across the country to ensure super fast dispatch times. Turnaround on orders is very fast ensuring you get your delivery quickly! All products are well packaged, sent with reliable couriers such as Royal Mail and DHL.

What's more is we offer FREE DELIVERY on qualifying orders! Some kits also come with FREE E-LIQUID and some of our e-liquids come with FREE NIC SHOTS too! Check out the product pages for more information!

We constantly refresh with new stock and the latest gear which means you will get the most and very best value for your money!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(394)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service

Had a problem with a mod i bought, replacement sent RM24 with no quibbles, sadly new mod had (different fault) also replaced RM24.
Top service, have shopped here again.

27 November 2025
Rated 4 out of 5 stars

Honestly love this company deals are…

Honestly love this company deals are amazing and customer service is brilliant,my only criticism and mean MY ONLY ONE is ordering at the weekend will delay delivery due to not working on Sunday, I still haven't worked out how to get the free 24ht delivery either but that's probably down to me.

24 November 2025
Rated 5 out of 5 stars

Ive had 4 or 5 orders now and can't…

Ive had 4 or 5 orders now and can't recommend vape store direct enough ever time ive ordered its sent out tht day and everything ive messages with questions has been answered straight away ive been cheeky and asked about vapes tht they have found and im now the owner of massive thank to u guys at your store

29 October 2025
Rated 5 out of 5 stars

Perfect

Great price for my new smok tank and in the colour I wanted. Delivery was super quick. Can't fault a thing.... Just perfect.

31 October 2025
Rated 5 out of 5 stars

Highly recommend!!

I'm bad for heavily relying on reviews before purchasing something, but never actually doing reviews myself, so, after buying from vape store direct quite a few times now, and being exceptionally I think they definitely deserve my happy review.
The site itself is very user friendly with a huge range of stock, orders arrive very quickly, sometimes the very next day, which for the highlands and islands is nearly impossible, I have always received my full order with no items missing, on 2 occasions they have ran out of something I've ordered, however within an hour of me placing the order, I have received a phone call asking about alternatives or substitutes (rather than just automatically given me a substitute or refund).
Overall I am extremely happy with this company and have already recommended it to a couple of friends, and will continue to do so to everyone.

28 October 2025

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