VapesalesUK Reviews 116

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service, super fast delivery and amazing mystery boxes. The price of these mystery boxes are amazing, I was a bit worried about quality with the price of these but was amazing and arrived... See more

Rated 5 out of 5 stars

What a fantastic business model!! Felt more like I was dropping in to visit friends for a coffee and chat ( that's actually what I got) the fact that the shop is kitted out with a couple of tables an... See more

Rated 5 out of 5 stars

Easy to use website and checkout page. On time deliveries and progress emails. I’ve not received any errors in my orders and I’ve not had issues with deliveries and all packages have been well packed.... See more

Rated 5 out of 5 stars

I have always shopped in the Leamington store and have found the team to be brilliant. Very knowledgable, friendly and great service. Since the lockdown I discovered their online store and so ha... See more

Company details

  1. Vaporizer Store

Written by the company

Welcome To Vape Sales UK. A premium vape store that offers a large selection of vape devices, e-liquids and accessories online.Get huge discounts and offers


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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Rated 5 out of 5 stars

Thumbs up!

Easy to use website and checkout page. On time deliveries and progress emails. I’ve not received any errors in my orders and I’ve not had issues with deliveries and all packages have been well packed. Great selection of mods and juices, all reasonably priced. Thumbs up!

12 August 2022
Rated 5 out of 5 stars

Great Shop…

As a disabled customer its a great shop.Loads of choice on there website and if you order before 2pm they will deliver it to your home on the same day

12 July 2022
Rated 5 out of 5 stars

Great products

Great products, great communication. Easy website to use. Super fast and efficient delivery. Love the sweets in the parcel too ☺️

11 May 2022
Rated 3 out of 5 stars

Poor response to order

Poor response to order , never have anything in shop have to order online ,for click and collect, then not notifed when it had arrived
Just had a email from Ashley about experience, although will not change how I felt about previous experience, it will not deter me from future purchases, maybe just unlucky for me that time

19 April 2022
VapesalesUK logo

Reply from VapesalesUK

Hi
Sorry to hear your unhappy with the service you have received. Could you email us at vapesalesuk@gmail.com so I can look into the issues you have been having.

Edited..

Looking through the orders I can see one order associated with your email. This order is for an item that's quite old now and one we wouldn't necessarily keep on the shelf in our stores. I believe it was ordered for click and collect and someone should of notified you when it was at our store. Apologies if this never happened and I will find out why.

Thanks

Rated 5 out of 5 stars

Awesome stores

Awesome stores. Staff are great in knowing what juice I like, always some great offers available and a good range of hardware.. Awesome online service. Same day delivery also. Would highly recommend 5*****

16 March 2022
Rated 5 out of 5 stars

10 Stars Needed

If i could give 10 stars i would!!! Fantastic customer service, friendly, helpful and nothing is ever too much trouble.
Fantastic place.

3 February 2022
Rated 2 out of 5 stars

On december the 1st I have ordered a…

On december the 1st I have ordered a couple of vapes on the website but I still haven’t received the orders yet. On the website it stated that my orders would last 3-6 days to get delivered, I have even paid extra to get it delivered quicker. I’m waiting 17 days now. What is even more frustrating is that I get no reply on mails or calls. On the website it states that mails get replied to in 2-4 days. It’s two weeks later now. If I only would get a message back to get an update about my order that would be relieving in some sense. I hope my vapes get delivered before 31 december, or else I would like to cancel my order and get a refund.

17 December 2021
Unprompted review
VapesalesUK logo

Reply from VapesalesUK

Hi
Sorry to hear your unhappy but you have got the wrong company. We don't state any of what you have put in your review on our website. We also don't have any outstanding orders from december, any orders with your name on it, any outstanding messages or refund requests.

I'm not defending the company that you have used but if you have been contacting the wrong companies since December 1st then that might be the reason why they haven't responded to you. Please check your purchase invoice for the company name you purchased from, I'm sure they will be able to chase it up for you.

Once your issue is resolved could you remove this poor review please.

Happy xmas

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