Vapemarkdown Reviews 169

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

VapeMarkDown has been a great place to purchase vape devices for personal use at a whole sale discount. I have been purchasing from them for several years and there orders are always correct and com... See more

Rated 5 out of 5 stars

I had a bad day and this guy Steve calls me up one day and he's literally a person and helped me out and made it right I'm a combat veteran so to see people go out of there way to help someone else re... See more

Rated 5 out of 5 stars

Cannot vouch for this company enough, it really sounds too good to be true but it’s not. They are very helpful to every individual customer and have been especially helpful to me. They send out orders... See more

Rated 5 out of 5 stars

The prices are highly competitive to many other sites. Makes for a discount when making a large order. I have experienced some issues with quality and functionality of product. It's been around <15% o... See more

Company details


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4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

SUPERB Customer Service

Been shopping with Vapemarkdown for almost a year now. Due to Covid-19 my package was never delivered, sadly. But I was accommodated b the owner who patiently worked with me & didn't hesitate to resend out the order since I haven't received it in a month. Much appreciated dude! Thank you for the good business & the SUPERB Customer Service you provided me!

24 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service! I was contacted very quickly when I emailed about a problem with my order shipping status. They personally called to explain and even though the issue was not on them, but the postal service, they reimbursed me on shipping and a coupon code for my next order. This company went above and beyond!!!

23 April 2021
Unprompted review
Rated 5 out of 5 stars

Awesome

WOW! AMAZING costumer service, among many other amazing perks. Such as the prices, super fast delivery time, selection, quantity supply. Overall just a great company to order from, I do highly recommend!
I noticed a increase in my shipping this order, I continued through with my order ,sent a email questioning why.. within LITERALLY 15min of my order sent they called me by phone. Explained why, & accommodated me ( in 3 different ways, all 3 being greatly appreciated) just for questioning why. Which the reasoning is unavoidable & law, he absolutely did not have to offer those things to me! I wish I could remember the mans name, I think he is the executive or owner? With all that said this is the best place! I highly recommend using this company for your vape needs!!!!! Fast! Friendly! Affordable! If I could give more stars I would, thank you vape markdown!!
My husband & I use the disposable breeze vape & I’m trying with this order the sea xxl disposable:)

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service!
When there was a problem with my order, they called to make sure I was ok with changes, gave a discount and a code for my next order for my inconvenience. These guys went the extra mile!
Great product selection too!

13 April 2021
Unprompted review
Rated 5 out of 5 stars

Great prices, quality and amazing customer service

I have purchased several different vapes from vapemarkdown.com. My favorite is cali vapes. They have an amazing flavor and hits are smooth. I emailed this company and was surprised to have a response within hours. I also received a call from a nice gentleman who helped me. This company ships fast and accurate items. They have deals of the day items too which are very cheap. It’s allowed me to try different brands and find other brands that I like. I don’t leave reviews and parts of me wants to keep this business to myself but I’d rather see this company grow. I use to purchase from other retailers but glad I took a chance with vape markdown.

8 April 2021
Unprompted review
Rated 5 out of 5 stars

I had a great experience just now

I had a great experience just now! My husband and I were going out of town to the woods for a vacation and I wanted our vapes before we left so one of the executives pushed our order through and is shipping it to us ASAP! Great customer service, and prices, I will continue to order from them!

8 April 2021
Unprompted review
Rated 1 out of 5 stars

I used a Visa Gift Card and transaction…

I used a Visa Gift Card and transaction was declined. I contacted costumer service and got a respond right away, explaining the possible reasons why the gift card was declined. Per their advice, I registered the gift card and registered billing address in order to proceed with the purchase.

I attemted on using my Visa Gift Card for the second time , and again transaction was declined. I checked the status of balance on my card and I noticed that I was charged about $98 by VaperMarkDown. I contacted support again , explaining this situation and never received a respond. No items, no confirmation- money gone - no response!

VaperMarkDown was very eager to respond right away on hot to use a gift card to purchase their items but totally ignoring the fact that I was charged for something I never received -something that was never shipped.

I hope someone from VaperMarkDown reads this and refunds my money!

Buyers, be aware!

Update. 04/20/2021

Money was back on card. After posting this review , I received a threat from this company saying I will be contacted by their Attorney... Really , for posting my personal experience here. Funny people. My experience dealing with WaveMarkDown was terrible not to mention my money wasn't avaiable for several days and receiving an explanation only after posting my review. This just shows you how little they care about costumer service. Waiste of time.

7 April 2021
Vapemarkdown logo

Reply from Vapemarkdown

Hello Paul Terry,
"PENDING" charges will drop off after 3-5 business days. Our merchant declined your credit card for wrong information entered. Message from merchant below.

Transaction ID: 62936193579
Transaction Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface.)

Fraud Filter: Enhanced AVS Handling Filter
Fraud Action: Decline the transaction


If you need a better understanding what that means, you can contact our office
Phone: (847) 431-1952

IF YOU DID NOT RECEIVE A ORDER #, YOU WILL NOT BE CHARGED.

Response Update April 9th....
You clearly lack common sense. Pending charges drop off automatically after 3-4 days. You entered the wrong information.

Rated 5 out of 5 stars

Fantastic company

This company is amazing. I had an issue with a vape (user error) and the owner personally called me to explain how this type of vape works and gave me a store credit for the price of the vape. I have purchased from them many times and will continue to do so. They have fast shipping, great prices, and their customer service is TOP NOTCH!

2 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I am a former Customer Service Guru and when the owner of the company picks up the phone to personally call a customer and to get the job done, it is so refreshing! I could literally HEAR him smiling because he knew that I was too!
Thank you for your quick response!!

31 March 2021
Unprompted review
Rated 5 out of 5 stars

The customer service and shipping has…

The customer service and shipping has got to be the fastest I’ve ever experienced. Can’t say enough about the prices or anything about this company. I’ve ordered from here multiple times. Never a mistake and will never go anywhere else!!

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Great Delta 8 products and customer service!

Great prices on Delta 8 vapes! Customer service was very nice and helpful. They even called to confirm our order because the shipping and billing addresses did not match and apparently credit card fraud on the internet is very high right now. Thank you for caring!

16 March 2021
Unprompted review
Rated 5 out of 5 stars

I'm so glad that I found a trustful…

I'm so glad that I found a trustful website to order my vapes off of! I spoke with a really sweet guy and he helped me with my order since there was a slight issue that came up on my end. But he was so helpful and even wished me a Happy Birthday so many times. He was also kind enough to go out of his way and give me a small promo for my birthday. I'm just happy I can trust this website and the service that's provided. I haven't gotten my vapes yet, but I'm sure they're also stellar! Definitely becoming a regular here :)

9 March 2021
Unprompted review

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