Vapemarkdown Reviews 169

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

VapeMarkDown has been a great place to purchase vape devices for personal use at a whole sale discount. I have been purchasing from them for several years and there orders are always correct and com... See more

Rated 5 out of 5 stars

I had a bad day and this guy Steve calls me up one day and he's literally a person and helped me out and made it right I'm a combat veteran so to see people go out of there way to help someone else re... See more

Rated 5 out of 5 stars

Cannot vouch for this company enough, it really sounds too good to be true but it’s not. They are very helpful to every individual customer and have been especially helpful to me. They send out orders... See more

Rated 5 out of 5 stars

The prices are highly competitive to many other sites. Makes for a discount when making a large order. I have experienced some issues with quality and functionality of product. It's been around <15% o... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing but great!!

Nothing but great!!! Everything I've ever bought from them has arrived in perfect working order and shows up so fast. You can't beat they're prices. I will only order from these guys!!

15 January 2022
Unprompted review
Rated 5 out of 5 stars

110% recommend!

I’m so glad I found this company! It literally saves me half of what I’d spend. And they have such a great selection that I’ve found new things I didn’t even know I needed! The guys are very friendly and quick to respond for any questions you have. It’s a breath of fresh air to have a company that gives you great prices, fast shipping and great customer service!

11 January 2022
Unprompted review
Rated 5 out of 5 stars

Vapemarkdown is just SUPER...

Vapemarkdown is just SUPER...super reasonable. super fast. super responsive. Have not had problems with defective merchandise yet, and they even credited me for something I ordered in error and wanted to return. I am super happy!

11 January 2022
Unprompted review
Rated 5 out of 5 stars

Good place to shop

Had a prior bad experience with faulty vapes and avoided for a long time. Decided to give them another shot and they did very well order came quickly and they even called to let me know they were out of an item I ordered and let me select a different item. So far no issues with the pens but I also didn't order anymore kangvape 5000. I will continue to use this company as my go to.

8 January 2022
Unprompted review
Rated 5 out of 5 stars

Confused… Happy!

I started ordering here a few weeks ago. Super fast shipping, all my order was correct. So I still had six Kangvapes left from my first order because of others I had bought different places and I ordered again here. However last week I opened one and it wouldn’t work, running juice everywhere, I opened a second , same thing. I emailed them and they called me and credited my card. By the next day, three more did the same thing. Total of five in the trash, I emailed them and they credited my card and then emailed me and told me- DO NOT PURCHASE FROM US AGAIN. I could not believe that. I know these vapes were defective, it was not their fault at all.
I have checked these vapes as I open them, they are authentic. I know these vapes can be defective because of the juice and then the shipping . I have no idea why they would emailed saying not to purchase from them again. I’m sure if they purchased bad vapes, they would want to be reimbursed. I didn’t want the money credited back to me, just replace the bad ones and I would have been super happy. That didn’t happen. I spent a total of $224.24 . I feel like the customer service didn’t service the customer. I fully recommend this place, bad vapes are not their fault but bad customer service is. That is why I left a 3 star rating.
Updated!
This morning I received a call from Jack, apologized for the email I was sent and has promised to send me a coupon code for my next order. I will be ordering from this company again. They have authentic products and super fast shipping. They have made things right for me and that means a lot. Thank you vapemarkdowns!

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Best company I've found

Great selection of products and amazing prices. Exceptional customer service with prompt response time. I've had issues trying lesser known brands and they've always made it right.

5 January 2022
Unprompted review
Rated 5 out of 5 stars

Am truly grateful I found this company

Am truly grateful I found this company. I bin smoking cigarettes for many years. My friend told be about replacing my cigarette smoking with disposables. I bin smoking disposables for lil over than a year. It helped me safe money and my health. Now I smoke less. I used to buy disposables from other websites I don’t want to mention any names. I had bad experience with the other companies. One of the issues with the other companies is that they are over priced, ships late, many broken products. I bin buying from vape markdown for lil over than 4 months. When I say customer service is 5 star. There was a disposable I bough that didn’t work I called them and spoke to a supervisor named Mike I explained to him what happened he told me am sorry that the one item didn’t work it’s a manufacturer issue. But he said don’t worry he replaced it for me and on top of that he gave me a coupon code for my next online purchase. I understand sometimes there are defects from the manufacture it’s not there fault l. But the supervisor went above and beyond to do help me resolve the issue.

6 November 2021
Unprompted review
Rated 3 out of 5 stars

Hit or Miss

{update: I recieved a refund finally so I'm changing from 1 to 3 stars}
I ordered 10 disposable vapes from this site and 2 were defective. In their "about us" section it says, "If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away."
First of all, there's no phone number listed under "Phone". Secondly, they did respond to me within one day and asked which vapes were defective... HOWEVER, I responded 3 times over the last 4 months and they haven't replied since then. 20% of defective product isn't a gamble I'm willing to take with this company again, especially when I'm paying for shipping.

5 November 2021
Unprompted review
Vapemarkdown logo

Reply from Vapemarkdown

Hello Becks, If you can email us your Order #, that will be helpful. Not sure why this was overlooked. Someone from our office will contact you. Our email and phone number listed below.
info@vapemarkdown.com
(813) 777-9574

Rated 5 out of 5 stars

I was happy with this company until I…

I was happy with this company until I got a bad batch of vapes. I returned them. They received them 6 weeks ago. Their communication stopped. I’ve received no credit or exchanges. There is no phone number to be found anywhere. You’d think they’d want to keep a loyal customer happy. I place large orders. Edit they called me immediately after this review. It was handled! My account was credited so I ordered more! The man was super nice and apologetic.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Awesome 😎 thank you so much for the…

Awesome 😎 thank you so much for the two vapes they got sent priority mail received exactly what I ordered I was ordering before from eciggity.com and was paying double for what they sell at half price. So I saved money and received quality product. Would definitely recommend. It’s legit and quick shipping. Even faster than eciggity.com too. I will be back.

3 September 2021
Unprompted review
Rated 5 out of 5 stars

Issues with shipping company, but VapeMarkDown took care of me.

Ordered from this company three times now. Third time, it’s been almost two weeks, still no package.

I’ve messaged them since then, by the second time, they said they’ve messaged USPS five times.

They reached out to me again and did offer enough store credit for me to get another vape plus shipping covered to get me through.

One incredibly nice thing is that they also reached out to me personally to let me know they’ve spoken to USPS and the package will be here next Monday/Tuesday. While shipping service failed it’s part, Vapemarkdown definitely took care of me as a customer. Would definitely recommend.

27 August 2021
Unprompted review
Rated 5 out of 5 stars

Incredible customer service!

I took a chance on ordering. All my orders were processed and shipped within days. Shipping was extremely fast as well. My most recent order I did have a few duds. I messaged them and within minutes I got my money back as a credit and they gave me a 10% off coupon. I am very happy with this company and they always have what I'm looking for in stock. They also have the best prices.

6 August 2021
Unprompted review
Rated 5 out of 5 stars

Thumbs Up

I was skeptical so, I only ordered two items. Shipped so fast. Got a confirmation email immediately after ordering, received a tracking number, and received my order 2 days later. My items were half of the price that's in my local store.

28 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look