Vape Connect Reviews 

3,748
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick processing of orders and extremely fast, often next-day delivery. People appreciate the wide selection of products and flavours available, along with competitive prices, good deals, and reward points that offer great value. The online ordering process is frequently described as easy and simple to navigate, making the overall experience efficient and pleasant for many consumers. However, some customers also noted issues with delivery, experiencing delays or parcels being left at incorrect locations, and sometimes not receiving refunds for paid next-day delivery. A few other people also felt that products could be inconsistent, mentioning receiving incorrect items, missing parts, or products with changed flavours that were not as good as before.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and speed. Many reviewers... See more

Product

Customers consistently note positive experiences with product, praising the great selection, quality, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing them as good, great, or even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The site is simple to navigate, multiple bundle offers strength and flavour options, earn loyalty points which I don't understand how to use quite yet,but always quickly processed and delivered quickl... See more

Rated 5 out of 5 stars

I'm completely blown away on how quickly my order was processed, kept informed to the status & delivery. I initially placed an order on Saturday 4th July & was delivered on Sunday July 5th! Amazing, s... See more

Rated 5 out of 5 stars

Price was good and giving me a new vape unit for free was a nice touch. Might want to look at DPD as delivery agent as driver took parcel to wrong location ( photo taken by him was not my front doo... See more

Rated 5 out of 5 stars

Cheapest vape retailer iv found that's reliable, Easy payment system. Always received what I ordered. Delivered within 24 hours.


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,748)

2,144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased the same product ive always…

I purchased the same product ive always purchased. But this time the spearmint came in black plastic not the usual blue and the flavour has changed and is so much worse. There is no description saying its changed and the image on the site is still of the normal blue packaging not this black one.

8 June 2026
Vape Connect logo

Reply from Vape Connect

Thank you for taking the time to leave your feedback.

We're sorry to hear that you were disappointed with your recent purchase. Manufacturers do occasionally update their packaging, which can result in products looking different from previous versions. However, we understand your concern, especially if the product image on our website has not yet been updated.

We're also sorry to hear that you feel the flavour has changed. We'd really like to look into this for you, as we'd like to determine whether this is a manufacturer change or a potential issue with the batch you received.

Please get in touch with our customer support team with your order details, and we'll be happy to investigate this further and do our best to help resolve the issue.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

very easy to do and always in stock

very easy to do and always in stock. very happy.

5 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Ross,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars
Vape Connect logo

Reply from Vape Connect

Hi Chris,

Thanks for your review. We are thrilled to hear that that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

5 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Scott,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 2 out of 5 stars

The box’s were damaged

The box’s were damaged like squashed, it was also 3 days late even tho it did say next day delivery besides that it was Alr

5 June 2026
Vape Connect logo

Reply from Vape Connect

Thank you for taking the time to leave your feedback.

We're sorry to hear that your order arrived later than expected and that the boxes were damaged in transit. We understand how disappointing this must have been, especially when you were expecting next-day delivery.

We're pleased to hear that everything else was okay, but we'll certainly take your comments on board. If the products themselves were damaged in any way, please don't hesitate to contact our customer support team and we'll be happy to assist.

Thank you again for your feedback, and we hope to provide you with a better experience on your next order.

Rated 5 out of 5 stars

Always great

Always great. Always on time Thanks

31 May 2026
Vape Connect logo

Reply from Vape Connect

Hi David,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars
Vape Connect logo

Reply from Vape Connect

Hi Alison,

Thanks for your review. We are thrilled to hear that that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Always prompt delivery and good choice…

Always prompt delivery and good choice of flavours

4 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Fiona,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Wha a fantastic company this is very…

What a fantastic company this is very very fast delivery on product great prices too

4 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Robison,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

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