Vape At Door UK Reviews 

637
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, the wide product selection, and the consistently speedy shipping times provided by the team. Consumers also appreciate the exceptionally helpful customer service, noting that all orders are always well packaged and very easy to place online. Some reviewers were not happy with occasional delivery delays, pointing out that parcels sometimes take longer than expected or fail to arrive on time despite paying extra for expedited shipping. A few people also mentioned occasionally receiving incorrect items or experiencing frustrating issues with missing products from their recent online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of fantastic vapes with... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive promptly and... See more

Order

Reviewers highlight positive aspects of ordering, noting speedy deliveries, competitive prices, and great... See more

Service

Customers report extremely positive experiences with the service, praising fast and reliable delivery.... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

Been ordering from vape at door for a while now. Always packaged well and fast Shipping. Usually stick to the same one's as i only like certain flavours. Had an issue with a previous order but... See more

Rated 5 out of 5 stars

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer servi... See more


Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(637)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Becoming my “go to” site

After quite a few orders (I like to try something new, ha ha ha!), I can honestly say that this site has now become my “go to” for all my vaping needs.
A great selection to choose from, and what puts it above the rest, is the option to actually buy the extra refill tanks. As some places just sell the kits. So it’s frustrating when you can’t order more extra pods once you’ve found one you like. Not here! They have a smorgasbord to pick from, reasonably priced and delivered really quickly.
Keep doing what you do, as you’re doing it well, and you have a loyal customer here.
Top marks all round, from communication, offers, selection, and price.
I couldn’t ask for any better!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Another good purchas.

Vape at Door have consistently been good, great prices and choices. I was after a different brand, but unfortunately it was out of stock, but the team messaged me to order similar device. The Maxgo range is pretty good, not as smooth as my initial order, Hayati Pro, but will enjoy these for the moment.
Keep up the good work team.
All the best for 2026.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing as usual

Amazing as usual. Always have my products in stock, shipped out the same day. Excellent customer service. I Don’t buy anywhere else. Only thing I wish is for the option of next day delivery but it’s not a reason to shop elsewhere.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

This company scams and plays games

This company scams and plays games. They sent out the wrong products that are less in value to what I paid. Myself and the company have an excessive email chain now at 21 emails of me trying to resolve this issue. I sent over 15 photos (due to numerous different emails from Dan the CEO asking for different types despite there being sufficient photo evidence in my original email). Given the evidence, it should have been simply that he emailed back to let me know the 3 missing vapes I had paid for were being sent out which is what any legitimate company would do in good faith. However, he has drawn this process out over a 4 day period and finally his resolution is that I send some of the stock back to receive what I am owed. I have explained how this is not a fair solution as I will need to take time out my day to drive to the post office and return the lesser value products, for which he is not compensating me. I said I originally might have done this but after 21 emails and 4 days of communication I don’t want to provide any further unpaid labour to correct his company’s mistake. Some of his emails border on patronising regarding how to use the current pods for the fewer vapes I have recieved (but paid for - how lovely of him) I have explained I know how the vapes operate but still want the products I have paid for. His other solution was that I just buy them again? Ridiculous. I have also submitted a complaint due to awful customer service, and he has not acknowledged this. Although he is quick to respond, he is either wildly incompetent or deliberately playing games in the hope I will become fatigued and give up. It is a silly game to play as he has now lost me as a customer, and considering I use these vapes monthly I would have been a reliable customer but I will order from another reputable site in future. This situation feels very disingenuous and scammy.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

My go to place for vapes

My go to place for vapes. Very friendly and helpful when I made a mistake with my address. Vapes have always been spot on. 100% recommend.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my items is out of stock Dan will offer me an alternative at no extra cost to me. Orders usually come within 48hours. Fantastic service Thankyou Dan.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service at vap at door.

Ive been using vap at door for a year great service and fantastic value for products. Always delivered on time never had a problem. Will certainly be staying with vap at door.

11 November 2025
Unprompted review

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