Vaonis Reviews 

The support is fantastic, there is just know way to argue about that. I have a Vespera Pro and when I first received it I had loads of questions. All were very friendly and I got real answers to my questions written by real people. 1000 times better than some stupid ai created answer that completely misses the point.

The Vaonis experience has proven itself to be outstanding. My first several experiences using the Vespera II were terrific. Easy to use. Images superb. Customer service supportive and very concerned. The Vespera Ii is remarkable as an instrument with high performance optics and imaging! Reviews mention precision optical design.

Very friendly and personal contact. The support team responded immediately, looked into my issue thoroughly, and offered a solution. I had to send the device in for this, and a prepaid shipping label was provided free of charge. The issue was fixed within just a single day, and the device was sent right back

I received a technical answer to my question within 24 hours. That technical explanation and recommendation resolved the issue I had identified.

I purchased the Hestia telescope in 2024. I reported to customer service that a piece on my Finder scope on my Hestia telescope broke. They immediately replied that they would replace the entire Finder scope Kit free of charge. I am very pleased with the service.

I ordered a telescope on July 2nd and was informed via email to expect the telescope by July 7th. I received no further communication regarding shipment and it is now July 13th. I submitted an online inquiry and tried calling their number during French business hours. I was promptly given recordings to submit online and was disconnected. For a $3,000 purchase I find this to be absolutely unacceptable. If I do not hear back I will cancel the order and get a refund. What a horribly frustrating experience!!!!!!!!!!!!!!!!!!

Vaonis stands by its commitment to customer care and satisfaction. Agnis Dailly customer support manager has been extremely supportive and responsive to my concerns. I purchased the Vaonis Pro 2 several months ago and I had an issue with the telescope mount issue when the screw on the mount broke off . I sent the telescope back at their costs via UPS
They sent me a replacement Vespera Pro 2 within 2 weeks without any questions. Highly recommended Vaionis . . , Five Stars and more! ⭐️⭐️⭐️⭐️

What an incredible piece of technology! I had a little difficulty setting it up, but customer service was very responsive. It’s an absolutely amazing telescope and am happy I spent the money on it.

Vaonis makes a great telescope and if you have questions the service is prompt and helpful. Great company to deal with!

Had an issue, and contacted Vaonis.
They replied fast and gave some tips.
The tips seem to work so I’m happy.
Good service.

Even with the difference in Time Agnes and the rest of the Vaonis team always get back to you as possible, with the right answers.
And they keep updating the software so you can keep using your current telescope, so When it time they will be who I buy a new one from

I had problems with my Vaonis Vespera pro. The telescop wasn´t able to find stars anymore. So I contacted the Vaonis Support.

The answer came soon and they found solution within few days.

That‘s how customer Service has to be: friendly, quickly, successfully.

Excellent Job, Vaonis-Team !

Fast, understanding response. Will remain a customer in the future!

Vaonis is prompt, professional, and eager to assist with problems. I highly recommend them for “smart” telescopes. The Vespera Pro that I bought has reignited my interest in astrophotography. I use it every chance I get. Their light pollution filter is more than excellent. It allows me to take great images under total light polluted skies. In live close to downtown Dallas, Texas USA. Visually, I can only see maybe eight stars in the sky. But my scope sees the universe wherever I point it.

I experienced a problem with a Vaonis Vespera smart telescope that I had purchased used and was beyond the warranty period. The Vaonis technical support team handled the situation as a warranty repair including shipping from the U.S. to France and back again. The support was fast, courteous, and efficient. This level of support matches any I have received here in the U.S. - Excellent support - Thanks

Professional, efficient, and helpful. Excellent service!
I really appreciate it!
Many thanks to Agnes and Fabien.

Agnès and the rest of the team at Vaonis have been amazing! They have been extremely responsive, and have communicated clearly about the issue I've been having with my Vespera II.

Gretchen is wonderful. Quick to respond and easy to ensure she understood precisely my issue. Very professional.

After a few kinks were worked out with the latest firmware update this telescope is a true joy to own. The automation in it is incredible from the autotracking, easy to use multi-night viewings and mosaic modes to the very cool app that supports it. The Pro even has a built in condensation heater to keep the dew away and keep it warm in the winter. A cloud comes by, it pauses, and resumes taking pictures once the cloud passes…you don’t have to worry about anything. The ability to bring the cosmos alive on your iPad and share it with others is awesome and very humbling as you start to explore. The price may seem high, but once you get to use this marvelous little machine, it will quickly become the best money you spent on a piece of technology. Hats off to Vaonis for brining the cosmos to your doorstep with no fuss or muss, even my 11 year older old can use it easily! You can tell someone that really knows this hobby went through and designed a telescope that pretty much eliminates all the things you have to worry and stress about if you do this the old school way. The filters, through pricey, are worth every penny. I love the nebula shots I get with the nebula filter. Can’t wait to see how you continue to evolve this technology in the future. Everyone should own one of these. The wonder and awe it creates and the connection it gives you to the universe is worth every single penny, and plus, is looks damn cool!