VanPimps Reviews 

325
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Bought a set of windows for a transit custom. Fitment is appalling, so much so the rear quarters wouldn’t fit the van. Spoke to Caitlin who said she’d email me never did ! So after... See more

Rated 5 out of 5 stars

Great experience. First time using this company, easy online ordering, very quick delivery. Parts fitted as they should. No problems fitting. Ordered the rear barn door spoiler, rear bumper protec... See more

Rated 4 out of 5 stars

Just received and fitted my windows and they look awesome. Unbelievable fast delivery packaged very well. I just need the offside rear window that was out of stock but apart from that highly recommend... See more

Rated 5 out of 5 stars

The window for my van is just perfect. Arrived in excellent condition only a couple of days after ordering it. They are very easy to install. Cutting the door panel is probably the hardest part of the... See more

Company details

  1. Auto Machine Shop

Written by the company

Styling & Conversion Accessories For Pimping Your Van . Based in Sileby, Leicestershire


Contact info

  • Unit 1, Manor Drive, Sileby, LE12 7RZ, Leicestershire, United Kingdom

  • vanpimps.co.uk

3.8

Great

TrustScore 4 out of 5

325 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(325)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and great product

Super fast ordering system easy pick up from warehouse friendly staff upon collection.
Great product and simple to fit looks the part and does what it's supposed to do.
Beautiful reception with a selection of stock items I could have spent a fortune.
Will recommend anyone to visit if they can,will be definitely using them again for my next product.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivery was fast and well within the 2 days, communication fantastic, fitted 2 windows to my vehicle and the quality of the product made this easy. would recommend and use again.

29 June 2024
Unprompted review
Rated 1 out of 5 stars

I incorrectly order front cab curtains…

I incorrectly order front cab curtains for my 2018 crafter ,I had also expected the curtains to be thermal. They weren't just black out type so that was also incorrect, after contacting and sending pics as requested the labe actually said sprinter ? Anyway I took them back as local ,only to receive a partial refund by quite alot due to my error and the small print Thanks from an Ex customer

22 June 2024
Unprompted review
Rated 4 out of 5 stars

The new sliding door window and…

The new sliding door window and universal window arrived rapidly and well-packed. Surprisingly one friend and I fitted them in one day. No instructions are included, but the staff were happy to help with a quick phone call on Saturday. It is tricky to get the universal windows cut-out size worked out. I ended up with a small leak in the sliding door widow, fixed with the addition of a little more bonding.

22 June 2024
Unprompted review
Rated 3 out of 5 stars

Should/could have been 5/5

Quality products that fit well and look great.
Bought 4 windows for my van which arrived promptly and in good condition.
Went to fit said windows and found only 1 fitting kit which fits 2 windows.
Contacted customer service who were pleasant but informed me I needed to purchase another kit at £33 plus postage £40 total.
Maybe an oversight by me but having spent £400 on windows I'd expect the fitting kit included.
I was sent a voucher for free postage so tried use that to buy fitting kit.
Voucher had expired before deadline stated, contacted customer service again who agreed to extend voucher but as yet hasn't happened.
Fitting kit I did receive had a nozzle missing.
Overall, good product slightly let down.

17 June 2024
Unprompted review
VanPimps logo

Reply from VanPimps

Hi Peter,

Thank you for leaving us your honest feedback. I'm sorry to hear that you didn't have the best experience on our website and with our customer service team.

I've taken a look at your initial order and can see that you ordered a front window package (which includes a bonding kit) and two separate rear windows. We do state in the individual window listings that bonding kits will have to be purchased in addition to the window, however, we will now look at ways of presenting this more clearly on our site.

I can see you've now ordered the additional required bonding kit. I'll be speaking to our customer services team to ensure we get this sent out with free delivery.

Again, thank you for your review. We hope to see you back at VanPimps soon!

Kind Regards,
Ben - Digital Marketing Manager

Rated 1 out of 5 stars

Poor aftetsales…

Tried calling you 3 times concerning my order and each time no answer other than telling me to phone back in 5 minutes. Only received half my order but impossible to talk to anyone

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Ordered side steps for Citroen Relay L2 was told they won't fit the 2019 model but took a chance, and they fit perfectly. Got great service from VanPimps, good company to deal with, thank you but maybe you need to amend your information for the black aluminium side steps for Relay/Jumper/Boxer and Ducato L2 models.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer carea full set of windows for my…

Bought a full set of windows for my MSRT Transit custom rear nearside window has black ceramic down leading edge same as offside but the doors are different widths consequently blocking vision looking out as well as bottom for wiper blade , I should have been informed of this problem as they claim they sell hundreds , but I am the first to complain ! Story of my life ! There answer was when I hang a curtain it will not be seen , really ! Bet if they had a 45k van would they be happy , still no reply

7 June 2024
Unprompted review
VanPimps logo

Reply from VanPimps

Hello,

We do apologise you feel this way.

I have looked into this issue, the black ceramic banding around the edge has been put in place due to some Transit Custom models having rear wiper blades and to also cater for LHD & RHD vehicles. Unfortunately as your order was placed over 7 months ago and the product is not faulty we can not accept this as a valid return as per our terms and conditions.
"5.3.3.1 Unwanted goods can be returned within 30 days from date of delivery. "

VanPimps.

Rated 3 out of 5 stars

Window arrived with an 8cm scratch

Window arrived with an 8cm scratch on it, called up and they said we had to provide a photo, did this and they only offered a 20 percent discount even though the consumer rights act says we are entitled to a full refund or replacement free of charge without any inconvenience to ourselves. Also their terms and conditions say you only have 14 days to let them know about damaged goods this is completely misinformed it doesn't matter what they say in their terms and conditions this is not in line with the consumer rights act of 2015 for faulty items please don’t listen to them. We did however report this within the time frame specified in their terms and also did everything they asked. Really disappointed as we wanted to buy many more things from them including a side opening window. Expected better from a van life company.

Update they sent out a replacement window so I have changed this to 3 stars. The reason it isnt 5 is they did not offer this as an option until after I complained with our consumer rights and wrote this review. Their initial email only stated they would offer a partial refund so it isn't quite as their response makes it seem. It should always be an option to replace it or refund and that should have been stated without us pointing out our rights and they are misinforming people by saying they only have 14 days to report a fault. This is untrue and against the consumer rights act.

24 May 2024
Unprompted review
VanPimps logo

Reply from VanPimps

Hello,

We do apologise you received a window with a scratch on. Our first port of call is to offer a partial refund as when windows are already fitted as it can lead to more costs to have this removed. If this is declined we will of course offer a replacement on the window unit and get this sent out as soon as possible.

I have looked into you enquiry and can see as soon as the partial refund was denied a replacement item was offered straight away. This has now been set up to be with yourself shortly.

VanPimps.

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