Van National Reviews 1,438

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Rated 5 out of 5 stars

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Rated 5 out of 5 stars

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Adam was there for all calls and…

Adam was there for all calls and emails. . All details and sale went exceptionally well. Very professional and job done in 4 days from 1st. Enquiry. Great communication and banter.

31 January 2026
Unprompted review
Van National logo

Reply from Van National

Lovely to hear you had such a good experience on behalf of Adam and the wider team thanks for choosing - Van National

Rated 5 out of 5 stars

friendly and helpful service from Adam…

friendly and helpful service from Adam Hobley who explained the process throughout and made the van buying experience smooth and efficient .
would definitely recommend .👍

31 January 2026
Unprompted review
Van National logo

Reply from Van National

Lovely to hear you had such a good experience on behalf of Adam and the wider team thanks for choosing Van National

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, everything as described and as shown on the wensite. Salesman knew his stuff ( Lewis Shaw). Would defi ately buy from again.

19 January 2026
Unprompted review
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Reply from Van National

Great to hear, thank you for leaving us a review, hope we see you again when the time is right - Van National

Rated 5 out of 5 stars

I have a fleet of vans which can be…

I have a fleet of vans which can be stressful, so when I needed to replace one, I do not have the time to trawl the internet. Luckily one of my business contacts without hesitation recommended Van National:Ryan. . I’m so pleased to say Ryan ((Wheatcroft) took my enquiry and delivered with a 5 star 🌟 service from start to handover. This is such a breath of fresh air, as normally Sales Type people just want to hit and run. Not Ryan 👌🏻. Thank you Ryan. I’ll be back on around April for the next to upgrade. 👌🏻.

30 January 2026
Unprompted review
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Reply from Van National

This is so lovely to hear Andrew, thank you so much for taking the time to leave us a great review, if there's anything we can do for you let us know - Van National

Rated 5 out of 5 stars

Adam

Adam, the chap that dealt with my purchase was very helpful, always available, easy to speak with and made the transaction very smooth. Exactly what you need when running a business and time scheduling is everything.

30 January 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear Aaron, thank you for taking the time to leave us a review - all the best - Van National

Rated 5 out of 5 stars

If Carlsberg did van sales…

I went to Van National with a very limited idea of what I was looking for. Sales Executive, Lewis, was a huge help - very informative, honest and down to earth (and not at all pushy like I’d experienced elsewhere). Needless to say, I ended up purchasing the perfect vehicle for the youth charity I run, for a very reasonable price (lowest on the market) - in no small part thanks to Lewis for doing all he could to get the price to fit our budget.

30 January 2026
Unprompted review
Van National logo

Reply from Van National

Thank you Carl, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

I would highly recommend Scott Bentley

I would highly recommend Scott Bentley at Van National. He was super knowledgeable about the stock and listened to my requirements to find a van suitable for me. The turnaround time was amazing and I was able to collect the vehicle and part ex my car with ease. The van was in great condition upon collection and I've had no issues since.

If you’re looking for a van make sure to ask for Scott!

2 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Vauxhall Combo - Connor

We purchased a Vauxhall Combo from Van National and Connor looked after us brilliantly 👌🚐

30 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 4 out of 5 stars

Conners attention to detail was excellent

Conners attention to detail was excellent. This saved me much time.

18 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Good Service

Bought a Peugeot Expert from Van Nation, had an AA report as was buying from distance, great condition.
Smooth easy buying process.
Would recommend.

29 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Great and very clean van

Great van and it was well presented. Jacob was exceptionally helpful. Thank you.

12 January 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for leaving us a review - Van National

Rated 5 out of 5 stars

Adam holbey put me complete ease never…

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with questions about insurance MOT road tax etc. Very highly recommend you ask for Adam next time ur looking for a new car or van

22 January 2026
Unprompted review
Van National logo

Reply from Van National

Thank you Mrs Currie, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Very good service

Very good service; the staff were professional and welcoming.thnks

28 January 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for taking the time to leave us a great review - Van National

Rated 5 out of 5 stars

Adam was great to deal with and did…

Adam was great to deal with and did exactly as he promised. No complaints at all with the service.

22 January 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear Andy. Thank you for your review Hope we see you again in the future - Van National

Rated 5 out of 5 stars

Outstanding service from Lewis.

Outstanding service from Lewis.

Gave us all the information we needed and constructed a fair deal without being pushy.

Highly recommend.

26 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Brilliant service

Brilliant service, the whole process was smooth from start to finish. Lewis was a great help. Would definitely recommend if looking for a new van.

24 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Two weekends we made welcome by Ryan…

Two weekends we made welcome by Ryan and kept us in the loop with our vehicle purchase really well.

24 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

From arriving at Van national to…

From arriving at Van national to leaving with the van I wanted Toby made me feel welcome and comfortable with the purchase of my van and always answered any questions I had. Excellent customer service

24 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

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