Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy as Pie

Lewis was patient, helpful, knowledgable and conscientious so made buying a van easy as pie.

8 October 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi John. Thank you for your kind review. we hope to see you again in the future.

Rated 5 out of 5 stars

Thanks Van Monster

Excellent service by Lucy, highly recommended.

19 October 2025
Unprompted review
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Reply from Van Monster

Good morning Adil. Thank you for your kind words im sure Lucy will be delighted.

Rated 5 out of 5 stars

Great service

Great service! We will definitely use Mike again for our next purchase.

25 October 2025
Unprompted review
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Reply from Van Monster

Good evening, thank you for leaving such a positive review. I will pass your comments to the team!

Rated 5 out of 5 stars

Excellent customer service

The customer service was excellent from my initial enquiry to the delivery of the minibus. The whole process was very smooth. I would highly recommend Van Monster.

22 October 2025
Unprompted review
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Reply from Van Monster

Hi Julie, thank you for taking the time to leave us such a positive review about your Van Monster experience. We hope to see you again in the future!

Rated 5 out of 5 stars

Great service from Chris at Wakefield

Great service from Chris at Wakefield
Knowledgeable and professional throughout the process of buying my new van.Thank you

21 October 2025
Unprompted review
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Reply from Van Monster

Hi Richard. Thank you for your feedback and kind words. We hope to see you again in the future.

Rated 5 out of 5 stars

Great service and value.

We’ve just bought a used car from Van Monster Warrington, Mike was very honest and straightforward. We gave him our budget and he was able to find a deal which fitted. The car is excellent, very clean, low mileage and great value. Mike made all the paperwork easy and straightforward and there was no pressure or hard selling. We’d wholeheartedly recommend Van Monster and especially Mike.

14 October 2025
Unprompted review
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Reply from Van Monster

Hi Steven. Thank you for leaving such a positive review, we pride ourselves on delivering quality vehicles and excellent customer service! we look forward to seeing you again in the future.

Rated 5 out of 5 stars

The easiest way to buy a commercial…

The easiest way to buy a commercial vehicle.
Simple call telling them what you want I have purchased a few 4x4s from Glasgow down to earth very professional and very easy to deal with .
Low mileage brilliant prices.
I wouldn't go anywhere else.

13 October 2025
Unprompted review
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Reply from Van Monster

Hi Thomas, thank you for taking the time to leave us a review. I will pass your comments on to the team, happy driving!

Rated 5 out of 5 stars

A great experience

Had a great experience buying my new car. No pushy hard sale which I really appreciated. Fair price too! Everything was very easy. Would definitely recommend. Thanks Dan!

15 October 2025
Unprompted review
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Reply from Van Monster

Hi Abby. Thank you for your lovely review, your comments have been passed to the team, we hope to see you again in the future.

Rated 5 out of 5 stars

Genuine service, highly recommend

From the offset of searching for a new van Martin did not fail to support.
Car sales men generally get a bad name for their pushiness and eagerness for a sale.
Not Martin, infact this sale was probably one of the longest he's dealt with, due to some personal set backs.
He did not pester or force the sale as we already had the vehicle in mind and had paid the holding deposit. Weeks went by
before he reached out and contact was to ask how we were and not about a sale !
This alone is a quality which is rare in sales
people and besides supporting a stress free sale. Guided us through an easy process, explained everything throughly and made sure we were happy before signing.
Martins patience alone would make me recommend Van Monster - Newcastle to
any one feeling apprehensive. A genuine bloke.

22 September 2025
Unprompted review
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Reply from Van Monster

Hi Sharon. Thank you for your lovely feedback. your comments have been passed on to Martin. We hope to see you again in the future!

Rated 5 out of 5 stars

Staff was lovely when I was looking for…

Staff was lovely when I was looking for a car and really helpful for a first time buyer explaining everything in detail and simply to understand, would highly recommend.

14 October 2025
Unprompted review
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Reply from Van Monster

Hi Erin. Thank you for taking the time to leave us a review, im sure the team at Warrington will be thrilled you are happy, we hope to see you again in the future!

Rated 5 out of 5 stars

Buying a Car

From the moment we met Mike we felt well looked after,well informed and his knowledge helped make our purchase a smoother process.

14 October 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Janet. Thank you for taking the time to leave such a positive review, we hope to see you again in the future!

Rated 1 out of 5 stars

Completely useless

Don't know their A*** from their elbow AVOID! Absolutely shocking experience with Van Monster Coventry. I left two £100 refundable deposits in July and over 2 months later I’m still chasing my refund. I’ve been made to drive 45 minutes each way on two separate occasions, only to be told each time that they couldn’t process it – once because the manager “forgot the refund pin” and another because they “lost the receipt.” I was then told the refund could be done remotely, which turned out to be false. Now they’re asking me to travel back a third time. Complete incompetence, zero communication, and no offer of compensation. Avoid this place at all costs.

6 October 2025
Unprompted review
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Reply from Van Monster

Thank you for the feedback and we apologise that your experience was not positive and that our service levels fell below what we would expect. We understand our Operations and Commercial Manager has been in touch and that this is now resolved to your satisfaction.

Rated 5 out of 5 stars

Brian Findlay the sales man went over…

Brian Findlay the sales man went over and above to help my husband get the right van he needed . From just looking to choosing the best vehicle Brian done amazing. Very friendly with great knowledge, I would definitely recommend him to my friends.

2 October 2025
Unprompted review
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Reply from Van Monster

Excellent, we will pass your feedback onto Brian.

Rated 5 out of 5 stars

Chris in Warrington branch was really…

Chris in Warrington branch was really warm, helpful and patient. He carefully checked details when I asked questions and looked after me during the process of buying car. The car is in great shape so far and I'm happy with the service I received.
Thank you so much Chris!

2 October 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Brilliant, We will share you excellent review with Chris.

Rated 5 out of 5 stars

Probably the best car buying experience…

Probably the best car buying experience I've had. Chris Evans at the Wakefield branch was brilliant from start to finish. Excellent comms throughout, honest, absolutely no pressure at all and he did everything and more to help. Highly recommended.

12 September 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Amazing to hear, Thank you

Rated 5 out of 5 stars

Excellent Service

Excellent Service I needed 4 minibuses, Van Monster sold me 4 exactly the same. The transaction was very simple and the vehicles delivered quickly. I will definitely use again

25 September 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Fantastic! Glad we could help

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