Vanguard Asset Management Ltd Reviews 

I called very stressed about something I did wrong in my stocks and shares I was put through to Ahmed he helped me very quickly was respectful through the full phone call and even helped me with a few more things I did wrong within the account a great guy and investing with vanguard is without a doubt the best thing I have ever spent my money with 🤞🏿.

Requested a telephone call to discuss starting to withdraw part of my Vanguard pension and exactly on time received a call from Oliver who, for nearly fourty minutes, asked me various questions and took me through the process of starting to withdraw my pension. The questions were staight forward, clear and concise and he was very patient whilst I navigated my way through the Vanguard website to complete the online forms required to set up my pension withdraw. Very happy with the service offered by Oliver as pensions can be complicated, but he took me through the process at my pace and answered all my financial questions regarding access to my pension. Very happy to recommend this service from Vanguard.

Its fun when you deal with great agents that listen and know their stuff around the business. Zed was very helpful and gave great advise.

I contacted Vanguard with quite a few detailed questions about the differences between the self-managed ISA and the Managed ISA, particularly around the recent fee changes and how they would affect both my account and those of my family.
'Teigan' was consistently patient, professional and incredibly clear in her replies. She took the time to answer every question thoroughly, explained the fee structure in plain English and removed a lot of confusion that I simply couldn't resolve from the website alone.
At no point did I feel rushed or like I was receiving a standard copy-and-paste response. Every reply addressed my specific questions and gave me the confidence to make an informed decision about my investments.
Excellent customer service throughout and a real credit to Vanguard.

Robert was on time, clear and concise. Very professional.

Easy and up to date information, facts and explanation around the subject of Pension Drawdown with a polite professional.

Had heard communications were difficult here but the new chat service on the revised website was instant. Thanks to Tolu for making things clear when I was a bit overwhelmed by documentation. Very painless customer support, excellent. Only just opened a pension so can't comment on the ongoing process yet, but for setting up and explaining things, top notch.

Ahmed was lovely!! So incredibly kind, patient and clear with his instructions! An absolute pleasure to speak to....thank you so much Ahmed!! 💛

I was trying to transfer money into my investments account and it was not working . After a long phone call they escalated the problem to tech. I tried later with my app same problem and I called again. This time i was lucky. I got Ethel who was more than brilliant and loved my problem patiently and efficiently. She deserves a promotion and a pay rise

I had an appointment regarding accessing my pension. Robert B made the whole process straightforward and simple to understand.

Would certainly recommend using these guys to look after all your pension needs.

Thanks again Robert B.

I had a prearranged call today to discuss my Pension . I spoke with Giorgio, who was extremely knowledgeable, attentive and clear concise with the answers to my questions explaining what I needed to do to achieve my goals. Giorgio assisted me through the documentation whilst being professional, he was very relaxed and supportive . I do not normally give reviews there alone a 5 star, but todays experience really was first class. Thank You Giorgio, Very Highly Recommended

Called today to ask for help with switching funds and Aneesa not only helped me but went the extra mile by walking me through the process step by step so I would be comfortable to do what I needed next time as well as navigate the website. She also helped me understand how the charging worked and was incredibly patient with me. Very rare for customer service in financial services. Thank you Aneesa!

Have used the online chat 3 times and every time I have been very impressed with the speed, efficiency and resolution to my query. I am new to investing and probably asking very simple questions but both Zed and Dorcas have been very polite and professional. So pleased to be able to communicate with a real person and not just AI - well they seemed like real people

Setting up the account and navigating the site is very easy. I called Customer Service to troubleshoot and received very fast and friendly guidance. Solved my challenge within minutes. Thank you Ahmed!

Even though I can be quite old school with tech, Vanguard have consistently navigated the void between person & computer.
Today, Orcas via the chat bot answered reasonable questions efficiently, quickly & with the customer in mind added the next bit before I asked.
On top of this my Vanguard investments have been amongst my better choices!

Awesome customer service on the live chat from the handler (James M). New to this and had a few concerns but was given all the help I needed 'step by step' good service.

Only draw back slightly was the website itself switching between 'old and new' layout meaning I lost the live chat and had to re-open. Anyway. Good service.

Thanks Martin

Very efficient way of getting my query answered. Mariam was very helpful

I had been putting off calling Vanguard because I had a question that I thought was probably silly, and despite trying, I just couldn't work it out on my own.
When I finally called, the unfortunate gentleman who answered the phone was Ahmed. I don't even think I said hello, I think I just launched straight into my questions (sorry, Ahmed!). I wanted to understand why there was available cash sitting in my Stocks and Shares ISA, how I was able to invest it, and why the same thing was happening in my son's account.
I have to say, Ahmed's customer service went above and beyond and then some. Not only did he answer every question in a way that actually made sense to me, but he quickly identified the gaps in my understanding of how to use the platform and essentially taught me from scratch. Rather than simply answering my questions and ending the call, he assessed my level of understanding, which was minimal, and patiently guided me through everything step by step. As he clicked through things on his end, I followed along on my laptop. He showed me where to find the current value of my investments, explained when prices are set, demonstrated how to adjust my monthly payments, showed me how to reinvest any available cash, and talked me through the different fee payment options so I could make an informed decision.
To some reading this, these things may seem obvious. You might be financially savvy or completely comfortable navigating investment platforms. But for someone like me, who is building my financial literacy, Ahmed treated me with nothing but respect, patience, and kindness. I started off feeling embarrassed Ahmed picked up on this and made me feel so comfortable and supported.I came away from the 54 minute call not only with a much better understanding of my investments but also with the confidence to call again in the future if I need help. That confidence is invaluable.
Before we finished, he also recommended the 'Our Latest Thoughts' articles. I haven't had the chance to read them yet, but from my first glance they look like a fantastic resource, and I'll definitely be exploring them.
I would like to sincerely thank Ahmed for taking the time to teach me with such patience, professionalism, and genuine care. Outstanding customer service is becoming increasingly rare, but Ahmed is a wonderful example of what it should look like.

Mariam was great, thank you for information and resolution

Zed was very helpful when trying to figure out, how to cancel my order that did not successful get through!