Vanguard Asset Management Ltd Reviews 

Nathan M asked qualifying questions to understand my query. He then clarified what I need to do to achieve my end goal. I feel like Vanguard are truly there to support customers when they are making decisions about managing their finances.

Starting with the web site and app very easy to use, even if your not a financial wizard.
Today I spoke to one of the Advisors on a pre arranged call.
Call was bang on schedule
The advisor Rob B was, not merely good, he was outstanding, explaing everything clearly, going at my own pace. He didn't tell me what to do or what I should do, that's up to you to take independent advice. He guided me on the steps to take. Very pleased with the Advisor and vanguard

I wanted to place an order, but I added cash to the wrong account by clicking on the wrong button. I called Vanguard, Douglas was absolutely amazing. He talked me through how to switch the cash from a GIA into a Stocks and Shares ISA. This is where telephone support is vital. I was able to access my cash, and reinvest immediately without delay. This company is exceptional and worth every penny of the platform fee. Thank you!

Kamran was really helpful in discussing my options to take some income from my pension. He gave me much more time than I expected and explained everything in great detail which was very comforting!

Easy to access advice and guidance. Elliot the Finance advisor was very helpful in sorting out an issue quickly and efficiently.
Thank you

As a customer of Vanguard for many years, I have just used them for drawing on my pension. The call back service worked well and the 30minute guidance ending up being 60 minutes of expert advice and step by step walk through of the process. My pension specialist was Oliver Iveson, a credit to the company.

Robert B was excellent - thanks for your help

Jade was brilliant. Really made an effort to help and so informative. Very clear and efficient. Thank you Jade!

I spoke with Luke from Liverpool today on the phone in regards to my personal pension in the UK with Vanguard - he was beyond knowledgeable great people skills and helped me with all of my questions and queries. I hope they give this guy a raise.

Ashleigh was friendly, helpful and quick to provide relevant information.

Subject: Outstanding Customer Service Agent – Teigan at Vanguard Asset Management

Dear Vanguard Asset Management Customer Service Team,

I would like to take the time to formally recognise the excellent customer service I received from Teigan.

Teigan was extremely professional, polite, patient and helpful throughout our interaction. They took the time to listen carefully to my questions, explain everything clearly and ensure that I fully understood the information provided.

What particularly impressed me was Teigan’s willingness to go the extra mile. They were approachable, knowledgeable and genuinely focused on helping me rather than simply dealing with my enquiry as quickly as possible. Their calm and professional manner made the whole experience very straightforward.

Good customer service can make a significant difference, particularly when dealing with financial matters, and Teigan demonstrated exactly what excellent customer service should look like. I felt listened to, respected and properly supported throughout the conversation.

I believe employees who provide this standard of service deserve to be recognised. Teigan is a real credit to Vanguard Asset Management, and I would appreciate it if this feedback could be passed on to Teigan and their management team.

Please accept my sincere thanks and appreciation for the outstanding service Teigan provided.

Kind regards,
Mr Smith

Very impressed with Vanguard. Quick, professional service. My advisor, Kamran, was very knowledgeable, polite and really helpful. I would certainly recommend Vanguard.

My experience with the vanguard app, website, customer service on the phone and chat function on the app has been brilliant since I opened my account four years ago. I am very please and just wished I had opened an account earlier with Vanguard. Today I used the chat function and spoke to Edward, he was very helpful and gave me the information I needed within a short period of time

AHMED WAS ABSOLUTELY AMAZING IN HELPING TO SOLVE MY QUERY TODAY, IMPECCABLE SERVICE. WELL DONE

I very recently changed bank account using the bank account switch procedure. The old bank account was the one linked to my Vanguard account.

I thought swapping the account details to my new account would be easy. And indeed with AJ Bell, Charles Stanley and Hargreaves Lansdown it was easy.

But not Vanguard - they wanted proof of the new account details by uploading a statement. But as the account was new I couldn't provide one for a good month.

I couldn't return to my old details so essentially I was completely cut off from all my funds and money in my Vanguard ISA.

Thankfully I don't need the money right now.

Given I couldn't prove my bank account my only option was to transfer out of Vanguard to an easier to manage ISA with AJ Bell.

Had a meeting with Kamran Afzal last week to discuss accessing pension - first class service from Kamran with full depth of knowledge to answer any questions I had.

Many thanks

Great meeting to explain how I can withdraw money from my pension

Tolu was patient and great help to me as I had no knowledge on investing and navigating through the website.

I've been very happy with the returns I've made, and when I've had some technical questions recently and needed to contact support (Edward in this case), I got the answers I needed very quickly.

I always find dealing with Vanguard Customer Services a pleasure. For a start you can ask complex questions. Then you actually get a structured answer usually within hours. Thirdly you have the same person dealing with your query (thumbs up Ahmed).
I find bots can only cope with basic stuff! And AI I'd rather not trust until they are more regulated.
So thank you Vanguard.