Harry was enthusiastic and helpful enabling me to get insurance for a slightly oddball situation (commercial van now being used for private use only) without difficulty. My only advice would be that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
Company replied
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... See more
Company replied
Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VanCompare.com
Dear Keith,
Thank you for taking the time to leave your review.
We are really pleased to hear you received excellent service. It is great to know everything went well for you.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Sarwan,
Thank you for taking the time to leave your review.
We are really pleased to hear you received excellent service. It is great to know you had such a positive experience with us.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
I received an online quote which I was happy with. Customer service was excellent
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sorted satisfactorily.
It would be good if the quotes took all the information from the current insurance but as it was sorted to my satisfaction I have no complaints, just observations.
15 April 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear you were happy with the online quote and that our customer service was excellent when you called to verify a few details. It is great to know the issue with the additional driver was sorted out satisfactorily for you.
We also appreciate your feedback regarding the quote process taking existing policy details into account. Observations like this are very helpful as we continue to improve our service.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Elise,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service polite and clear, and that everything was explained well for you.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours Sincerely,
Anna Vida
VanCompare
helpful & competitive price👍🏻
11 April 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service helpful and the price competitive. It is great to know you had a positive experience with us.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours Sincerely,
Anna Vida
VanCompare
… Car Insurance
Found the whole experience very easy online. Phone me the following day to see if they could get the quote better which they did so would highly recommend.
11 April 2026
Reply from VanCompare.com
Dear Kenneth,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the whole experience very easy online and that we were able to follow up and secure you a better quote the next day.
We really appreciate your kind feedback and recommendation.
Yours Sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Noel,
Thank you for taking the time to leave your review.
We are really pleased to hear you received good service and that Sophie was great. It is always nice to know the team made a positive impression. We will be sure to pass on your kind words to Sophie.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
Ezekiel is the best guy who I’ve dealt…
Ezekiel is the best guy who I’ve dealt with (fast,know what he’s doing to get you the best price),from whole Van compare team!!! I wish all of them would have been like him.I would like to give 10 Stars for hem 😂 but there’s max 5 that you can give.
13 April 2026
Unprompted review
Reply from VanCompare.com
Dear Ahmed,
Thank you for taking the time to leave your review.
We are really pleased to hear Ezekiel was fast, knowledgeable, and helped you get the best possible price. It is great to know you had such a positive experience and felt so well looked after by him.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Ezekiel.
Yours sincerely,
Anna Vida
VanCompare
Very helpful and prompt
13 April 2026
Reply from VanCompare.com
Dear Peter,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the team very helpful and prompt. It is great to know everything was dealt with quickly and smoothly for you.
We truly appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Gary,
Thank you for your kind feedback!
We are delighted to hear that you received great service. Providing excellent customer service is something we always strive for, so it’s great to know we met your expectations. We really appreciate you taking the time to share your feedback.
Yours sincerely,
Anna Vida
VanCompare
SCAMMMMMMM!! AVOID !!!
SCAM – AVOID AT ALL COSTS!!!
If I could give zero stars, I would.
I insured a new van recently and paid a £500 deposit. Straight after paying, my policy was nowhere to be found. I called them and even they couldn’t locate it at first. After being passed around about 9 different people, they finally found it and said they’d send everything over.
Then I realised I needed to declare a cracked window. I asked them to add it and just tell me the difference in price… and was quoted £8,000 A YEAR (when my original policy was £1,800). Absolutely ridiculous.
So I went online myself, entered the exact same details, and it only increased by about £30 a month. I asked for my £500 deposit back so I could redo it properly. Lady on the phone made a huge fuss, telling me not to pay that as it’s not true, and a wrong quote and it should be way more than that for my age. Eventually after a massive fuss from her. She agreed and said it would be refunded the same day. Which I found weird anyways, as that’s very fast!
Next day comes along… nothing, NO refund! Of course.
Next next day I called again. The guy couldn’t “find” my payment (same issue as before), then suddenly found it when I pushed. Again, I was promised a refund by 5pm, and he was very very sketchy! I said, the lady last time also told me that I would receive it the same day. He goes ummm yeh, we are experiencing a high volume of refund so it’s talking longer with yours, but I promise it will be done by 5pm today. So I said, that’s very strange you’re dealing with a lot of refunds for an insurance company?? And then if I don’t get my refund, what shall I do?
He kept on saying, you’ll get it. I promise. Over and over again and I shouldn’t use my bank as I’ll get the refund. I said ok we will see.
6pm came and went… still no refund.
Now they’re closed, I’m £500 down, and I’ve had to raise a dispute with my bank just to get my money back.
Constant lies, being passed around, and empty promises. Avoid this company completely.
11 April 2026
Unprompted review
Reply from VanCompare.com
Dear Tony,
Thank you for taking the time to leave a review.
We’re really pleased to hear you found our service polite and friendly — that’s exactly the experience we aim to provide.
We really appreciate your kind words, and we’ll make sure the team sees your feedback.
Yours sincerely,
Anna Vida
VanCompare
Pretty good actually.
8 April 2026
Reply from VanCompare.com
Dear Laura,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a good experience with us and that things went well overall.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
VanCompare
Van Beware, not Van Compare.
When it comes to renewing your policy, you're sent a new quote. Well that's good isn't it? Not if you don't want it because it's extremely difficult to cancel and no one answers the phone, there's no email response and no complaints service, that you can get in touch with that is. You'll spend hours on the phone because no one answers. The AI chat is useless, as is the portal. There's no cancellation option on there.
What they are good at is debiting your account, in my case 16 days before the insurance was actually due. Try and get a refund and you'll encounter a system that makes it extremely difficult to do. It was necessary to go to the Insurance Ombudsman to get a number (01483260400) that somebody answered the phone. Unbelievable. I'm awaiting a refund, which apparently was processed, although the amount shown on the useless portal is much less than what was taken. So I'm unsure whether I will receive a full refund. Avoid this Insurance broker at all costs because when things go wrong you'll have a nightmare getting them resolved.
10 April 2026
Unprompted review
Reply from VanCompare.com
Dear Mr Mackintosh,
Thank you for taking the time to discuss your concerns with us during a recent call.
I am sorry to hear about the difficulties you have experienced and appreciate you bringing these matters to our attention. Your feedback is important and will be used to help us improve our services going forward, so we thank you for sharing this with us.
I have also sent you an email which you can respond to directly if you have any further questions or issues. I am always here to help.
I sincerely hope that I have been able to address and resolve the concerns raised during our recent conversation, but please do not hesitate to get back in touch if you need anything further.
Yours sincerely,
Anna Vida
VanCompare
Very friendly helpful staff
10 April 2026
Reply from VanCompare.com
Dear Steven,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our staff friendly and helpful.
Your feedback is much appreciated and will be shared with the team.
Yours sincerely,
Anna Vida
VanCompare
Not really an online purchase.
Completed online form which is pretty detailed. Then had to call them to verify all the details I had just entered online. This call took more than 20mins and no changes were made from the information they already had. This call ended abruptly after the end of a recorded message and there was no conclusion as to what happens next. I had to call again to confirm that the policy would be agreed. 10 minutes later I had another call from them, asking me if I wanted to buy van insurance. Never had this from any other insurer.
Edit. After writing the above review, I had another three calls from them trying to sell the same.
10 April 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Fitzpatrick,
I am truly sorry to hear that you are dissatisfied with our service, but I do appreciate you bringing your concerns to our attention, even if indirectly. We take customer satisfaction very seriously, and your experience is important to us, which is why we actively monitor our review platforms.
We have been attempting to contact you by telephone since your review was left on Friday, and I regret that we have not yet been able to speak with you. I have therefore sent you an email in the hope of addressing your concerns directly and working towards a resolution to your satisfaction.
If you have any questions, additional concerns, or feel that I have overlooked anything, please do not hesitate to contact me directly. I am here to support you and will ensure that you are looked after moving forward.
I wish you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
He was very helpful and great to speak…
Top Rated,
He was very helpful and great to speak with, spoke to Alex he was great, 5 stars
8 April 2026
Reply from VanCompare.com
Dear Trevor,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a great experience and found Alex very helpful and easy to speak with. It is great to know everything went well for you and that you would rate the service 5 stars.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Alex.
Yours sincerely,
Anna Vida
VanCompare
Helpful and patient, decent price.
Jacob was very helpful and patient, as it was over the phone which did not help by losing signal.
Got a better price by talking to a person.
7 April 2026
Reply from VanCompare.com
Dear Dennis,
Thank you for taking the time to leave your review.
We are really pleased to hear Jacob was very helpful and patient, especially given the signal issues you experienced over the phone. It is great to know he was able to support you through the process and secure a better price by talking things through directly.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Jacob.
Yours sincerely,
Anna Vida
VanCompare
Good customer service managed to get my…
Good customer service managed to get my van policy at a reasonable price of all great experience
7 April 2026
Reply from VanCompare.com
Dear Munir,
Thank you for taking the time to leave your feedback.
We’re really glad to hear you had a good experience and that we were able to help you get your van policy at a reasonable price. It’s always great to know our team made the process smooth and worthwhile for you.
We really appreciate your kind words, and we’ll make sure the team sees your comments.
Yours sincerely,
Anna Vida
VanCompare
Very professional and very helpful
Very professional and very helpful, nice cheap insurance to, I would highly recommend them for van insurance!
4 April 2026
Reply from VanCompare.com
Dear Ricky,
Thanks for taking the time to leave such a great review.
We are really pleased to hear you found the service professional and helpful, and that you were happy with the price of your van insurance. It is also fantastic to know you would highly recommend us, that really means a lot.
We will be sure to share your feedback with the team.
Yours sincerely,
Anna Vida
VanCompare
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