Valyōu Furniture Reviews 

The entire buying process was seamless and efficient. The selection of sofas and pillows were massive. I got myself a couch and it arrived on time! And with care! It’s a must recommend!

I purchased a Charm bed frame from Valyōu Furniture that collapsed twice under normal use in less than two weeks — once while my partner and I were asleep and once while my partner was getting into bed. Mind you we are not huge people and have a combined weight of less than 350 pounds. The center support beam broke initially; we replaced it ourselves with solid oak to try to keep the bed we had waited a long time for. But even after replacing the center support beam because the corner joints are too loose with too much give, the mattress fell through to the floor a 2nd time. This product posed a serious safety risk.

When I filed a warranty claim through the merchant’s warranty company (Propair), I responded with photos, but was told the claim was closed for “lack of response” several hours after I submitted the requested documentation.

I requested a refund but was told they could just send me replacement parts. I told them we had already replaced the broken part and the frame still failed. Then they told me they would send me a new frame. After having my bed collapse twice why would I try again? So I refused the replacement in writing and requested a refund.

Despite clearly refusing a replacement in writing, the company sent me an unsolicited bed frame. They then told me they were unable to process a return label unless I canceled the active chargeback with my bank. When I continued to request return instructions, they sent a second unsolicited bed to my home, again without notice or consent. For weeks I've had two giant boxes on my porch that I could not move or return without their cooperation.

Finally this week they have come back and agreed to issue return labels, contradicting their earlier statements that it was “impossible” while the claim was open.

The fact that they think it is more cost effective to pay to ship me 2 beds that I did not want rather than refund my money should tell you everything you need to know about the quality of this product.

Key issues:
-Dangerous and defective product
-Warranty claim improperly closed despite timely response
-Two unsolicited replacement shipments sent without consent
-Refusal to issue return labels unless chargeback was canceled
-Sudden reversal of policy with no explanation
-Significant mental and logistical burden over 3+ months

I am planning to return the two unopened boxes with the prepaid labels they’ve now said they will provide, but I have not yet received a refund, and the merchant has been evasive and inconsistent throughout this process.

I have never in my life had such a bad consumer experience both with the product and with being jerked around trying to get a resolution.

We were skeptical at first but the Valyou team really eased our minds. They made our shipping faster and ensured we got the items we were supposed to have. They were kind and understanding though everything. I was going to cancel the shipment of the couches after looking on Reddit and seeing all of the horrid reviews. The team said I would have to pay 50% of the cost to return. However I am happy I went through with the order.

8 months and i am still waiting for my furniture. They changed their website and phone number to avoid many issues with other customer's complaints I'm guessing. I've called 3 times now and no one ever calls back. I've already filed a credit card fraud complaint, STAY AWAY from these guys.

I purchased a two-piece sectional from Valyou Furniture for $1,800. Within 30 days of delivery, I discovered a large hole inside the crevice between the seat and backrest of one section — large enough to fit my entire hand inside. It wasn’t visible, but it was clearly felt when reaching inside.

I contacted Valyou immediately. Rather than assisting me directly, they referred me to their third-party warranty company, Propair Warranty. After four months of back-and-forth, I was told that the hole was “part of the design” — an explanation that made no sense, especially since the same hole doesn’t exist on the other side of the sectional. The warranty company also incorrectly claimed the hole was at a fabric joining point, which is simply not true.

Instead of offering a real solution, Valyou provided me with a complimentary extended warranty — which does nothing to address the existing problem.

If anything goes wrong with your order, expect to be sent in circles between Valyou and their warranty company, with little hope of real resolution. I cannot recommend this company after my experience.

I purchased a Feathers Sectional 110 from Valyou, which arrived in Mario Capasa-branded packaging with their documentation. After a single, gentle wash (exactly as instructed), the covers were ruined — a problem that’s widely reported across forums and reviews.

When I contacted Valyou, they refused to honor the warranty and redirected me to Mario Capasa. After going back and forth for over a year, Mario Capasa’s team finally acknowledged the product and discussed a $299 replacement cost — but the covers were never in stock. Since then, the price has silently increased to over $800, and I’m now being told that I “declined” an offer I was never able to act on.

Both companies are passing the blame and refusing to take responsibility for a clearly defective product. I now have a high-priced couch with destroyed covers and no support from either the retailer or the manufacturer.

Avoid both Valyou and Mario Capasa if you expect honest warranty support or any accountability for defective goods.

This company is not reputable. After we purchased a bed that was consistently out of stock, they refused our refund request, claiming they couldn't process it due to a change in payment processors. Ultimately, they advised us to dispute the charge with our credit card company, leaving us without the bed and the money.

I wish there were an option for ZERO stars. The first time I purchased furniture from this store was in 2023, and I didn’t learn my lesson when they delayed the delivery. Now, the same thing is happening again in 2025. I ordered furniture covers on February 19, 2025, and to this day, they still haven’t delivered the order.

I requested a refund, but they keep saying the items will be delivered six weeks from now. On top of that, if I cancel, I’m told I have to pay 50% of the total — for an order I never even received.

DO NOT PURCHASE FROM THIS STORE! YOU WILL REGRET IT!

Dear Valyou Furniture,
I am writing to formally express my dissatisfaction with the service I have received regarding an order I placed for two full-size bed frames in early March.
According to your initial communication, my order was supposed to be delivered during the second week of April. However, as the date approached, I was informed during a call in the first week of April that the items were en route to Honolulu and I would soon receive an update from the warehouse regarding delivery details.
A week later, having received no communication from the warehouse, I made several follow-up calls. Lexi, one of your representatives, assured me that the items were still in transit and that the warehouse would get in touch with me soon. Unfortunately, Lexi subsequently went on sick leave, and despite speaking with other staff members, the same vague assurances were given with no actual resolution.
To my utter dismay, when I managed to reach Lexi today, she informed me that the items might not arrive at all and recommended that I accept a reimbursement. This suggestion is completely unacceptable as Valyou Furniture has held my money for over a month without providing the products or any proactive updates on my order status. Additionally, offering a reimbursement without any interest or compensation for the inconvenience and delay further highlights the lack of professionalism and customer care.
The entire experience has been extremely frustrating and time-consuming, and it feels as though I have been scammed. I demand an immediate full refund of my payment, along with interest and compensation for the inconvenience caused. Additionally, I urge you to review your customer service and logistics processes to prevent such occurrences in the future.
Please confirm receipt of this letter and provide a resolution to my complaint promptly. Should I not receive a satisfactory response within the next 7 days, I will be compelled to take further action, including reporting this matter to consumer protection agencies and sharing my experience on further social media and review platforms.

Do not buy. It is a scam indeed. I bought a table in October. Was promised (in writing) to get it by December 23. By that date no news , so I reached out and was told there was a delay but will get the table before mid Feb. I agreed to wait. I then called /texted beginning of February to be told the table was delayed to mid March (so at least 10 weeks from original due date and over 20 weeks since my original order) When I asked to cancel. They told me to read the fine print and that it was a “pre-order” so I will lose 50% of the cost. I complained to
my credit card company who is trying to resolve the issue. In the meantime, and without my consent, Valyou cancelled the order and kept 50% or the total price. Get it ? Free money no product delivered. SCAM !!

It is a definite scam they are running. They won't deliver at all at the promised data. No real human in customer support. Go ahead and order if you are OK waiting for the furniture few months although it is in stock and shipment-ready and ships in 2-5 days.

I will never purchase from this company again. Placed an order in November, supposed to be delivered in December, then January it is now February and it’s still not here. Was supposed to be delivered this past Tuesday no one showed up, eventually was told it will be delivered Saturday after I finally get ahold of someone, which was easy. Never will buy from them again.

The worse experience i have had with furniture company over 60 days ordered and paid for and still have not received the couch. All smoke and mirrors please do not do what many others have experienced and buy this product. Customer service is shady at best!! owners should be bankrupt very soon at this rate.

If you're looking for a couch that promises washable cushions and replaceable covers but has neither, this is the couch for you. But don't worry. If you need to return something, their AI chat bot is 1000x better than the actual agents that get back to you after a few dozen tries. It's not helpful, but at least it's programmed not to be condescending and make you feel like even more of a fool for even buying this couch in the first place. Waste of money and energy. 1 paw print and you're in the market for a new couch.

This is a scam company. I ordered chairs on November 15th, 2024 with a guaranteed delivery date of January 17th, 2024. On January 17th I checked the "tracking" information and saw the chairs were "still in production". After I proactively reached out to the company they said it would be months before the chairs would arrive at their warehouse and then they would still need to go through the shipping process. I asked for a refund, as I am not interested in continuing to wait for months for chairs that are obviously not going to arrive, and they said the best they could do was a 50% refund. Do not buy anything from this company.

The whole experience has been awful. I ordered two sets, and one set was supposed to ship right away and get delivered within 10 business days. That was the end of October. Still waiting for that piece now middle of December. The second set was custom so I understood it would take longer looking at the tracker it is still being built, and the original deliver date was supposed to be December 13th. They completely mislead the customer by giving them false expectations. When you inquire after you've purchased customer service is minimal or refer you to the shipping company. They were super helpful when inquiring about a purchase and then goes downhill after they take your money. I ended up canceling the second set based on my first set not arriving as expected since it gave me insight how they conduct their business and treat their customers. AND with their cancellation policy I had to eat 50% of the cost of the second furniture set. Seems really silly since I have not received anything and still being built. AWFUL company. They said they could give me the 50% in cancellation credits to their furniture, I said no thanks. I hope my first set arrives by January. Even if the furniture arrives and is high quality, at this point I would not recommend this company.

Ordered Charm2 bed in September. Delivered mid October with damaged part. Still waiting for replacement.
Their customer service sucks. Responses are contradictory and they lie a lot.

One of the worst experiences in my life. Would definitely recommend to avoid this company.

Everything went wrong with my experience with this company. Charm 2.0 bed arrived at least 2 months past the stated delivery date. However, customer service was helpful and responsive throughout this time.

Then, within a year of owning the bed, it broke. The support leg system holding the weight from the middle joist was a design flaw. It was clearly a design flaw given that when I attempted to have this issue resolved through their warranty vendor, they were unable to replace the part because those parts no longer exist. Since we bought the bed, it was redesigned, I’m assuming to fix this issue.

I went back and forth with the warranty vendor multiple times to get this resolved. In the end, they said I was out of luck and offered a $75 gift card for a bed that is now broken that I originally paid ~$1000 for.

There are more frustrating details I could share, but I think this review should serve its purpose. Valyou Furniture in my experience, is not a reputable company and should be avoided.

My last hope at this point is that a company agent reaches out to fix this issue. Otherwise, this feels criminal to have a knowingly flawed product and not be willing to make things right with your customers.

Horrible company! It’s a bait and switch. I’m still waiting on my couch. They over promise and under deliver. They will tell you it will be 4 weeks but it’s going. Their new date arrival date is 3 months now. 6 weeks. Still nothing. They gave me the option of a different couch so I can get it sooner. I don’t want it. I’m so upset I chose this company. No discount just to get it sooner too. Horrible. Who promises 4 weeks to be instead 14 weeks! Now I don’t want the couch. If I ever get it I’ll look at it hate it now. The trouble it caused me. I can’t believe they wouldn’t offer a discount for their mistakes and make you take one you didn’t want in the first place!!!

Maintained communication throughout and my bed arrived in 2 business days - Thank you