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Rated 1 out of 5 stars

They sold out to Medly. They no longer send a certification that your medication was tested. Customer service is down the drain. It's very, very sad. I loved this company. It used to be the best.... See more

Rated 5 out of 5 stars

Thank goodness I have a GREAT CARDIOLOGIST, DR. HARRY LEVER, from Cleveland Clinic who cares very deeply about his patients. I became familiar with your company when Dr. Lever called to tell me he'd... See more

Company replied

Rated 5 out of 5 stars

Our generic, OTC and even branded pharmaceutical supply chain is broken. Many Chinese and Indian generic companies that we rely on, and others who supply ingredients that drug companies use, have rep... See more

Rated 5 out of 5 stars

I decided to try Valisure because I was concerned about quality and potential adulteration in generic drugs I take on a long term basis. I like their approach, using high throughput equipment to check... See more

Company details

  1. Online Pharmacy
  2. Pharmacy

Information provided by various external sources

Valisure is the first and only pharmacy where all medications are batch-certified and come with a certificate of analysis. Why? 80% of drug ingredients are made in India or China and there are roughly 3 drug recalls a day in the United States. Valisure performs a chemical analysis on each batch of medication, and only ships from batches that have passed a rigorous process.


Contact info

4.2

Great

TrustScore 4 out of 5

97 reviews

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Rated 4 out of 5 stars

Medicare Provider Q asked, and partially-answered

Asked Q re: particular Medicare Part D Provider coverage for Valisure. Received answer, but did not anwer Q directly.

8 November 2019
Unprompted review
Valisure logo

Reply from Valisure

Thank you for this review. We strive to offer the very best experience to all of our patients and your feedback will help us improve.

Rated 4 out of 5 stars

Overall very happy

Overall very happy. I like that they test for contaminants. I would have given 5 stars but I had to call in for a refill twice and found out my doctor had sent in the renewal a few days earlier.

1 November 2019
Unprompted review
Valisure logo

Reply from Valisure

Thank you for your comments. We strive to offer the very best experience to all of our patients and your feedback will help us improve.

Rated 5 out of 5 stars

My husband and I were very pleased with…

My husband and I were very pleased with the communication we were able to have with Valisure . Julia was very impressive with her interest in our order. She was very sincere.
We had prompt service receiving our prescriptions.
So kudos to all at Valisure.!😊Hank&Doreen

1 November 2019
Unprompted review
Rated 5 out of 5 stars

Great Service

Very knowledgeable, friendly staff! Package was received in a very timely manner.

28 October 2019
Unprompted review
Rated 3 out of 5 stars

Well Done Valisure !

The Valisure Pharmacy Staff went above and beyond to get the Rx from my Physician.

As a physician myself I understand how difficult it can be to get this done quickly at a busy medical practice.

Throughout the process I felt a personal touch from Valisure that is often missing, even from my neighborhood pharmacy.

In addition, one of my medications hadn't been tested yet but they were able to order and test it quickly and I had my prescription in about a week.

With all the drug recalls recently I feel much safer knowing that my meds have been tested.

25 October 2019
Unprompted review
Valisure logo

Reply from Valisure

The team here at Valisure are delighted to hear this feedback! We try our best to provide quality care to our patients and are very appreciative of these kind words.

Rated 5 out of 5 stars

Courteous customer service

Courteous customer service. And I feel confident that I’m not getting any substance other than what is supposed to be in it. Love the spectrometry lab concept

25 October 2019
Unprompted review
Rated 5 out of 5 stars

Valisure is the answer to the generic drug contamination crisis

I am in remission from auto-immune hepatitis and must take an immunosuppressent fro the rest of my life. After reading the book "Bottle of Lies" by Katherine Eban, I learned the generic pharmaceutical firm in India (and many others) that manufactured my drug, had significant manufacturing safety lapses in the past. Knowing that Valisure batch tests every drug it dispenses and knowing that Valisure discoverd the carcinogenic contaminants in the 'sartan' drugs and they were the ones that discovered the contaminants in Zantac, made me feel at ease taking my drug. If you have not read the above book, you should.

25 October 2019
Unprompted review
Rated 5 out of 5 stars

testing

From the small amount I understand about generic drugs really happy to know that there is a pharmacy batch testing. I do not take any vital drugs but feel better knowing the drugs I do take are independently tested.

24 October 2019
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Very glad to have found Valisure pharmacy, it gives me peace of mind knowing that they take extra steps to ensure quality of my medication. Will use them again, highly recommended.

22 October 2019
Unprompted review
Rated 5 out of 5 stars

Peace of Mind

Once the account is set up and your prescriptions are entered into the system it works like a charm. With all the uncertainty around the supply chain, this is a great solution.

21 October 2019
Unprompted review
Rated 1 out of 5 stars

You overcharged me 45 dollars for my…

You overcharged me 45 dollars more for my recent order and when I called to address the problem no one called me back and no credit was issued for the disparity between the two orders. Also, the number you posted to call to order refills is never answered. I called multiple times over a two day period and no one answered the phone. At the very least, if you are that busy there should be someone to answer the phone or at least have voicemail available so a message can be left so that a pharmacist or tech can return your customers calls.

19 October 2019
Unprompted review
Valisure logo

Reply from Valisure

Thank you for your feedback. At Valisure we take customer satisfaction seriously. In order to protect privacy, we prefer to handle situations like these offline. We can be reached at 833-825-4787 between 9am-5pm ET.

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