I had my pieces for months. I been in the ocean, pool, and showering every day in the gold & silver jewelry. For the gold pieces the bangle clasps is not secure. The white clover bracelet is tarnishin... See more
Company replied
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Review summary
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The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
I but this as a gift ti my daughter and the bracelet broke in one month, also started to tarnish is not a good quality and I but a promotion of buy one get one free I only receive 1 and a month after... See more
They look beautiful online, but unfortunately, what I received looked very different. The gold was much darker and had more of a dull, dingy appearance than what was pictured. I also never receiv... See more
Company replied
Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contact info
2.9
Average
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The deal that you were promoting “buy…
The deal that you were promoting “buy one get one free” wasn’t really a promotion because I never received my free item. I have reached out and sent an email stating my concerns and I did not get a response
5 June 2026
Unprompted review
Reply from Valerie Mason
Hi Chanda,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that you didn't receive the promotional item you were expecting and that you haven't received a response to your email. We understand how disappointing that must be, and this isn't the experience we want our customers to have.
We'd appreciate the opportunity to review your order and resolve this for you. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
The bracelet quality is on the cheap…
The bracelet quality is on the cheap side they are not strongest all I can see they will be broken soon with everyday wear. Not worth what I paid for. Little disappointed in the quality
25 June 2026
Unprompted review
Reply from Valerie Mason
Hi Ramona,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the bracelet didn't meet your expectations in terms of quality and durability. We understand your disappointment, and this isn't the experience we want for our customers.
We'd appreciate the opportunity to review your concerns and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally look into your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Waited over a month and a half just to…
Waited over a month and a half just to be disappointed. Don’t waste your money on this, I had high expectations.
12 June 2026
Unprompted review
Reply from Valerie Mason
Hi Gabby,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that your order took much longer than expected and that it ultimately didn't meet your expectations. We understand how disappointing that must have been, and this isn't the experience we want for our customers.
We'd appreciate the opportunity to review your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
3 bracelet set
I got the three bracelets and they are true to the picture on the website. They are very good quality and have good weight to each piece. The tracking and updated emails on the arrival were detailed and they stayed in contact until I received my package. Each piece is unique and very pretty. My only issue was how to open two of the bracelets. Once we figured it out they were easy to put on and take off. An insert on how to open them would be a good idea. It may have been on the website but I did not look so see. 😁 I got another set for a friend. I know she will love them as much as I do. I didn't have an issue with how long it took them to come in because it tells you on the website where it's located. It was very fast considering the postal service these days. Overall very happy with my purchase.
17 June 2026
Unprompted review
Reply from Valerie Mason
Hi Kim,
Thank you so much for your wonderful review!
We're thrilled to hear that you're happy with your bracelet set and that the pieces met your expectations in both quality and appearance. It's also great to know you found our tracking updates helpful throughout the delivery process.
We really appreciate your suggestion about including instructions for opening some of the bracelets. That's valuable feedback, and we'll certainly take it into consideration as we continue improving our customer experience.
Thank you as well for purchasing another set as a gift—we're honored by your trust and hope your friend loves it just as much as you do!
Alvin, Manager, Valerie Mason
Garbage
Garbage! The pictures aren’t even close to the actual product. It looks so fake and cheap! They wont cover returns too. Stay away!
18 June 2026
Unprompted review
Reply from Valerie Mason
Hi Margrethe,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that the jewelry did not meet your expectations and that you were disappointed with its appearance. We also regret that your experience with our return process left you feeling frustrated. This is not the experience we want for our customers.
We'd appreciate the opportunity to review your concerns and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Ordering was easy and the website was…
Ordering was easy and the website was straightforward to use. Unfortunately, the rest of the experience was disappointing.
Tracking information was inaccurate and difficult to follow. The item took approximately four weeks to arrive, and shipping delays were never communicated by the company or disclosed at the time of purchase.
The biggest issue was the sizing. Two of the bracelets are so large that they fall off an adult wrist, while the other two are so small they would barely fit a child’s wrist. The sizing is extremely inconsistent, making the products difficult to wear as intended.
Overall, while the ordering process was simple, the lack of communication regarding shipping delays and the poor sizing consistency were very frustrating.
24 June 2026
Unprompted review
Reply from Valerie Mason
Hi Sharon,
Thank you for taking the time to share your detailed feedback.
I'm truly sorry to hear that your experience after placing your order did not meet your expectations. We understand how frustrating the shipping delays, tracking issues, and inconsistent bracelet sizing must have been. This isn't the experience we want for our customers, and we appreciate you bringing these concerns to our attention.
We'd like the opportunity to review your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
I did not receive my package and even…
I did not receive my package and even though I have insurance on my package, they are telling me that I can’t have a refund because I have to contact a courier and have them give me documentation that the package was lost or stolen. There’s been no communication from them. I don’t know who the courier is. I haven’t had any tracking number. I don’t know when the package was supposedly delivered, but they are trying to deny a refund and keep my money and tell me I have to have a re-shipment and then pay for a re-shipment. Worst customer service ever worst place to purchase from ever. 10 out of 10 do not recommend to ever order from this place. They will try to keep your money. They will not refund you. They will not communicate with you. I have all the emails from them to show how many times I’ve messaged them and they didn’t respond and then that they’re refusing to refund my money even though I’ve contacted them and told them I don’t have my package.
24 June 2026
Unprompted review
Reply from Valerie Mason
Hi Kris,
We're sorry that the resolution available did not meet your expectations.
After investigating the shipment, we provided the available tracking information, carrier details, and delivery confirmation supplied by the carrier. We understand that you maintain the package was not received, and we appreciate how frustrating that situation can be.
As the matter is currently being reviewed through the payment dispute process, we have submitted the relevant documentation for assessment and will respect the outcome of that review.
We appreciate your feedback and regret that your experience did not meet expectations.
Kind regards,
Alvin
Manager, Valerie Mason
NOT FAIR for THEIR broken items
I recieve 3 bracelets. One woud not latch and would fall off and another one is nearly impossible to open. When I contacted them, they responded quickly but my options were unacceptable. I could get 10% back and keep the broken items or return them to Asia where it will cost more to return them. Horrible. So ultimately no refunds for broken items. Please do not buy from them.
24 June 2026
Unprompted review
Reply from Valerie Mason
Hi Andrea,
Thank you for sharing your feedback.
We're sorry to hear that some of the items you received did not function as expected. We understand how frustrating that can be.
Please contact us directly at inquiries@valerie-mason.com with your order details so we can review your case and provide an appropriate resolution. For items that arrive damaged or defective, our priority is typically to arrange a replacement as quickly as possible.
We would appreciate the opportunity to assist you further and work toward a satisfactory outcome.
Kind regards,
Alvin
Manager, Valerie Mason
Tracking & communication aren’t great
Tracking & communication aren’t great. I did advise I was going to dispute the charges & once I did that, I received my tracking. I received my pieces & they’re pretty but the nail bracelet was extremely difficult to open. After I finally got it opened, it keeps unclasping & falls off. I’d definitely recommend a new clasp for that bracelet. Probably won’t order again as they don’t look much like the real versions in real life. Not mad though, you get what you pay for & 6 bracelets for ~$50, well, I got what I paid for.
24 June 2026
Unprompted review
Reply from Valerie Mason
Hi Chesney,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our tracking updates and communication did not meet your expectations. We also apologize for the issues you encountered with the nail bracelet clasp. We understand how frustrating it can be when a piece does not function as intended.
We appreciate your honest comments regarding both the ordering experience and the products you received. Feedback like yours helps us identify areas where we can improve, and we are actively working to enhance our communication, tracking visibility, and product quality.
If you are still experiencing issues with the bracelet clasp, please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We would be happy to review the issue and see what resolution options may be available to assist you.
Thank you again for giving us a try and for sharing your experience. We truly value your feedback and will use it to continue improving our service.
Kind regards,
Alvin
Manager, Valerie Mason
Save your money
Save your money! Quality is poor & shipping takes forever. Never got a response from customer service until I disputed the charge. Then coincidentally heard from someone within a day.
2 June 2026
Unprompted review
Reply from Valerie Mason
Hi Zaire,
Thank you for telling us about this.
I’m sorry to hear about the delays and communication issues you experienced. That’s not the experience we want for our customers, and I understand your frustration.
We take feedback like this seriously and are continuously working to improve both our response times and overall customer experience.
If there is anything still unresolved regarding your order, please email me at inquiries@valerie-mason.com with your order details, and I'll personally review your case to see how we can help.
Thank you for taking the time to share your experience.
Alvin
Manager, Valerie Mason
Ordered the eternity bracket & the…
Ordered the eternity bracket & the clasp wasn’t great. I contacted the company via email. They sent me a new one and so far no complaints.
15 May 2026
Unprompted review
Reply from Valerie Mason
Hi Leticia,
Thank you for taking the time to share your experience.
We're sorry to hear that the original clasp did not meet expectations, but we're glad our team was able to assist and provide a replacement for you.
We truly appreciate your patience and are delighted to hear that everything has been working well since then. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you for choosing Valerie Mason.
Alvin
Manager, Valerie Mason
EXTREMELY BEAUTIFUL
I Love the pieces I received. They have quality items and are just as beautiful as pictured on the website. The only issue I had was the wait for the items. It arrived about a month later. I want to purchase another item from the website but I am afraid I will receive it after the summer.
22 June 2026
Unprompted review
Reply from Valerie Mason
Hi Linaluxe,
Thank you so much for your kind words.
We're delighted to hear that you love your pieces and that they met your expectations in both quality and appearance. It means a lot to us that you took the time to share your experience.
We also appreciate your feedback regarding the shipping time. We understand that waiting for an order can be frustrating, especially when purchasing for a specific season or occasion. Our team is continuously working to improve our shipping and fulfillment processes to provide a faster experience for our customers.
Thank you again for your support and for considering another purchase. We hope to have the opportunity to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
“I placed this order in April and
“I placed this order in April and, unfortunately, I still have not received it. I’ve been waiting for several months without any resolution or clear update on the status of my order. This experience has been very disappointing and frustrating. I would appreciate a prompt response and either the delivery of my order or a full refund.” I keep tracking my order, it keep saying it out for delivery over a month, now I’m on middle of June . Idk if it a scam.
25 April 2026
Unprompted review
Reply from Valerie Mason
Hi Jojo,
Thank you for sharing your experience.
We're sincerely sorry to hear about the delay and frustration you've experienced while waiting for your order. We completely understand your concern, especially given the length of time that has passed and the tracking updates you've described.
This is certainly not the experience we want for our customers. Please contact me directly at inquiries@valerie-mason.com with your order number so I can personally review the shipment status and work with our logistics team to determine the best resolution available for you.
We appreciate your patience and the opportunity to look into this further. We look forward to assisting you and resolving this matter as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Scam Fake company!!
Ordered items on April 8th, have yet to receive items. Tracking number stopped updating and eventually stopped working. Emailed every week for a month and received replies from “Sophia” apologizing and telling me to be patient. I asked for a refund once the tracking number stopped working and was denied because my items were “in transit,” This month Sophia has stopped responding to my emails. Thos company is in China and there is no recourse for them, so they just sit back and receive orders and claim delays in shipping. Do not waste your money! I know it’s cheap compared to the real thing, but losing $50, in the US economy right now stings. Looks like they just found out about Trust pilot and are responding to reviews. But doing nothing to fix the issue behind the scenes!
8 June 2026
Unprompted review
Reply from Valerie Mason
Hi Amarri,
Thank you for sharing your feedback.
We're sincerely sorry to hear about the delay with your order and the frustration this situation has caused. We understand how disappointing it is to experience extended transit times and inconsistent tracking updates, especially after waiting for such a long period.
We also apologize if our communication did not meet your expectations. Providing timely updates and support to our customers is important to us, and we regret that your experience has left you feeling otherwise.
Please contact me directly at inquiries@valerie-mason.com with your order number so I can personally review your case and determine what resolution options may be available. We would appreciate the opportunity to investigate this further and assist you directly.
Thank you for bringing this matter to our attention.
Kind regards,
Alvin
Manager, Valerie Mason
I liked everything in the bracelet set…
I liked everything in the bracelet set except the diamond bracelet was bigger than expected compared to the other ones .. they do reply to any of your concerns which is good
11 June 2026
Unprompted review
Reply from Valerie Mason
Hi Joyce,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed the bracelet set overall. We also appreciate your comments regarding the sizing of the diamond bracelet and the delivery time. Feedback like yours helps us better understand our customers' expectations and identify areas where we can improve.
We're continuously working to improve our shipping experience and product offerings, and your input is truly valuable to us.
If you have any concerns about the fit or sizing of any of your pieces, please feel free to contact us at inquiries@valerie-mason.com, and we'll be happy to see what assistance we can provide.
Thank you for choosing Valerie Mason.
Kind regards,
Alvin
Manager, Valerie Mason
I love the constant communication from…
I love the constant communication from purchase to delivery. Every thing I ordered (silver and gold bracelet sets) look exactly as pictured. Only problem is that the nail bracelet comes undone so I can’t wear them.
15 June 2026
Unprompted review
Reply from Valerie Mason
Hi Joi,
Thank you so much for your kind review.
We're delighted to hear that you were happy with the communication throughout the process and that your bracelet sets arrived looking exactly as expected. It means a lot to us that you took the time to share your experience.
We're sorry to hear about the issue with the nail bracelet clasp coming undone. That is certainly not the experience we want for our customers.
Please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We'd be happy to review the issue and see what resolution options may be available to help.
Thank you again for your support and for choosing Valerie Mason.
Kind regards,
Alvin
Manager, Valerie Mason
I love my products
I love my products. Shipping takes a little longer but definitely worth it..
10 June 2026
Unprompted review
Reply from Valerie Mason
Hi Illissa,
Thank you for your kind review.
We're delighted to hear that you love your products and that you feel they were worth the wait. Your support means a great deal to us.
We also appreciate your feedback regarding shipping times. We're continuously working to improve our delivery experience and get our pieces to customers as quickly as possible.
Thank you again for choosing Valerie Mason. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Reply from Valerie Mason
Hi Fatoumata,
Thank you so much for your wonderful feedback.
We're delighted to hear that everything was perfect and that you love your purchase. Comments like yours truly make our day and mean a lot to our team.
Thank you for choosing Valerie Mason. We appreciate your support and look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Looks great! Clasp of eternity bracelet needs work
I purchased the trio bracelet set. The clasping of the eternity link bracelet IS NOT great. I’ve lost both bracelets (silver and gold) while wearing them only once because of this. So disappointing because I loved the look of all three pieces together. Other than that, my clovers and nail bracelets are nice.
19 June 2026
Unprompted review
Reply from Valerie Mason
Hi Mary,
Thank you for sharing your feedback.
We're delighted to hear that you enjoyed the look of the bracelet set and that you were pleased with the clover and nail bracelets. However, we're very sorry to hear about your experience with the eternity link bracelet clasp.
We understand how disappointing it must have been to lose both bracelets after wearing them only once, especially when they were your favorite pieces to wear together.
Please contact me directly at inquiries@valerie-mason.com with your order details. We'd like the opportunity to review your case and provide an appropriate resolution. Customer feedback is also invaluable in helping us identify areas for product improvement, and we appreciate you bringing this to our attention.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind regards,
Alvin
Manager, Valerie Mason
Reliable
When a company takes the time out to communicate with its customers about any situation you’re having with your package, it’s top tier….i don’t need to get into details but just know they were very prompt, reliable and respectful about handling a situation. I’m super happy with my order and will definitely order again.
18 June 2026
Unprompted review
Reply from Valerie Mason
Hi Carlene,
Thank you so much for your wonderful review.
We're delighted to hear that you had a positive experience with our team and that you felt supported throughout the process. Providing prompt, reliable, and respectful customer service is something we strive for every day, so your feedback truly means a lot to us.
We're also thrilled to hear that you're happy with your order and that you've chosen to shop with us again in the future.
Thank you for your trust and support. We look forward to serving you again soon.
Kind regards,
Alvin
Manager, Valerie Mason
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