I ordered a variety of diffusers but out of the 4 purchased, 2 of the fragrances weren't to my liking. I contacted customer services & a few emails a returns barcode was sent, a note was placed on my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t fault the speed of delivery, but personally I don’t like the scents of the reed diffusers. I have ordered twice from this place with difference scents both times - Bergamot & Lemon - Jasmine &... See more
Company replied
I’ve been buying their products for some time and although can be a little more expensive than others, the scent is amazing and they last so much longer so worth buying. I recently had an issue wit... See more
Company replied
I love these products. A friend bought me a room diffuser at Christmas and I have now filled my house with them, and buy them for all my friends. The fragrance last longer than any other I have ever... See more
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4.2
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great company and wonderful customer service.
For the first time in the years I’ve bought from Valentte, I had a slight issue with my order. A quick email and everything was sorted out. Excellent business with wonderful products.
They are always beautifully presented and make excellent gifts - though you may never want to give them away once you smell them yourself. Can highly recommend.
16 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind words and for being such a loyal customer over the years. We're sorry to hear there was a slight issue with your recent order, but we're really pleased we could resolve it quickly for you.
It’s wonderful to hear how much you enjoy our products and presentation and we completely understand how tempting it is to keep them for yourself! Your recommendation truly means a lot to us.
Thank you again for your continued support 💛
Mmmmmm lovely smell
These are really lovely diffusers and you can smell them for ages and there are lots of fragrance choices...they re not a bad price too but with offers and free gifts they have at the moment they are an excellent price...i love these diffusers and have bought several...they are now my go to diffusers
10 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review! We're thrilled to hear how much you're enjoying the diffusers and the range of fragrances. It's great to know they've become your go-to choice, and that you're making the most of our offers too. We really appreciate your continued support and hope you keep loving them just as much!
Team Valentte
Had a great service from Megan at…
Had a great service from Megan at Valentte who kindly changed a diffuser for me as the one delivered was not right. I would definitely buy again and love the products I ordered!
26 November 2025
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your lovely review, I’m really pleased to hear Megan was able to help you and get everything sorted.
It’s wonderful to know you’re happy with your products, and we truly appreciate your kind words and support. We look forward to welcoming you back again soon.
Kind regards,
Valentte
Fabulous products
I got my order in record time! The products are extremely well packed and so fabulous. It was my first order. It won't be my last. Excellent service.
14 April 2026
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely review, we’re absolutely delighted to hear your order arrived quickly and that you’re happy with the products and packaging.
It really means a lot to us that your first order has been such a positive experience, and we’re so pleased to hear you’ll be ordering again.
Thank you,
Valentte
Valentte never disappoints .
Valentte never disappoints .. tried so much of their fragrance range over last few years ..and keep coming back. Local to me which is a plus too and always something new to try..❤️
13 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’ve enjoyed so many of our fragrances over the years and that you keep coming back, that really means a lot to us. It’s also lovely to know you’re local and able to enjoy everything we have to offer, including trying something new each time!
Thank you for your continued support
Team Valentte ❤️
Ordered but exchange requested
I ordered a variety of diffusers but out of the 4 purchased, 2 of the fragrances weren't to my liking. I contacted customer services & a few emails a returns barcode was sent, a note was placed on my file that I wanted to swap rather than refund. Once my return was received, the exchange was sent out to me & received within 2 days. Thank u. The Lemon & Bergamot is a lovely smell & does give our home that relaxing spa feel. Nice one!
4 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your review!
We’re really pleased to hear that our customer service team was able to help make the exchange process smooth and straightforward for you. It’s great to know everything was handled quickly and that your new items arrived in good time.
We’re especially glad you’re enjoying the Lemon & Bergamot fragrance, creating that relaxing, spa-like feel at home is exactly what we aim for!
Thank you again for your feedback and support, we hope you continue to enjoy your diffusers.
Team Valentte
Customer service was excellent
Customer service was excellent. My return and replacement order were dealt with efficiently and quickly.
12 April 2026
Unprompted review
Reply from Valentte
Thank you for your 5-star review!
We’re so pleased to hear that you had a positive experience with our customer service team. It’s great to know your return and replacement were handled quickly and efficiently, that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your feedback and hope to serve you again soon!
Team Valentte
First class service
I recently ordered from Vallente as have on numerous occasions as I love the products. When my order arrived unfortunately one of the diffusers had leaked all over the packaging of the other products. I emailed the company & the lady was a very helpful & sent me another diffuser & replacement packaging by return of post. First class service 😀😀
8 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind words and for your continued support, it really means a lot to us!
We’re sorry to hear that one of your diffusers arrived damaged, but we’re glad we could resolve this quickly for you. Providing a smooth and helpful experience is always our priority, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience, and we hope you continue to enjoy your products from Vallente. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Team Valentte
Customer services are excellent.
Customer services are excellent.
They were very kind and patient with my query and responded brilliantly. Exceptional delivery
11 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience with our customer service team. Being kind, patient, and responsive is something we truly value, so it’s wonderful to know this came across.
We’re also really pleased you were happy with the delivery, getting your order to you quickly and smoothly is always a top priority.
Thank you again for your support!
Team Valentte
I have used these product for years…
I have used these product for years they are the best. My experience with this company is great. I recently place an order in error I emailed they had it resolved the very next day. Fab company to deal with and their products are top notch.
9 April 2026
Unprompted review
Reply from Valentte
Thank you so much for taking the time to leave such a lovely review 😊
We’re absolutely delighted to hear that you’ve been using our products for years and continue to enjoy them. It’s also great to know our team were able to quickly resolve your recent order issue for you—that’s exactly the level of service we always aim to provide.
Your kind words really mean a lot to us, and we’re so grateful for your continued support.
Kind regards,
Valentte
Firstly bought for my birthday in…
Firstly bought for my birthday in january,loved so much,ordered again,unfortunately bottle leaked in transit,contacted valentte who were absolutely brilliant,promptly sent out a new bottle the next day,customer service was excellant. Its a 5out of 5 for me.I will be ordering again! Cant praise enough!!!
10 April 2026
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your lovely review!
We’re so glad you loved your birthday treat and that we could quickly sort the issue for you. It really means a lot to hear such kind words about our customer service. We truly appreciate your support and can’t wait to have you order again!
Thank you,
Valentte
Delightful diffusers
The company website is easy to use and the service was excellent. My order was sent very quickly,arriving safely and beautifully packaged. The diffusers smell glorious and last a long time and since being introduced to the brand I've had two more orders. As well as appreciating them myself, they make thoughtful gifts.
9 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your lovely review 💛
We’re so pleased to hear you found the website easy to use and that your order arrived quickly and safely. It’s wonderful to know you’re enjoying the diffusers and that they’ve become a favourite in your home!
It really means a lot that you’ve come back to order again, and we’re delighted you also choose them as gifts.
Thank you again for your kind words,
Valentte
Excellent customer service
I used a couple of diffusers and the scent was lovely. I had an issue with the third one, but Kia in customer service resolved it quickly and efficiently and I am really pleased with the service received.
8 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind review! We're delighted to hear you enjoyed the scent of our diffusers 😊
We're sorry there was an issue with the third one, but it's great to know that Kia was able to resolve things quickly and efficiently for you. We'll be sure to pass on your lovely feedback to her!
We really appreciate your support and are so pleased you’re happy with the service you received 💛
Team Valentte
Quick Delivery
I placed my order on Easter Sunday and am amazed it was delivered Tuesday evening by Royal Mail. I ordered a mystery box which contained eight products. Great value. I am also very pleased with my diffusers and candles.
All items were well packaged arrived in perfect condition.
7 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review 💛
We’re delighted to hear how quickly your order arrived and that you were pleased with your mystery box – it’s great to know you found it such good value!
It’s also lovely to hear you’re enjoying your diffusers and candles, and that everything arrived safely and well packaged.
Thank you again for your support, it really means a lot to us 😊
Kind regards,
Valentte
I can’t fault the speed of delivery
I can’t fault the speed of delivery, but personally I don’t like the scents of the reed diffusers. I have ordered twice from this place with difference scents both times - Bergamot & Lemon - Jasmine & Rosewood - lemongrass and Neroli and I really dislike the smells. They don’t smell nice and fresh to me, they smell awful, definitely not for me.
15 March 2026
Unprompted review
Reply from Valentte
Thank you for your feedback, and I’m really sorry to hear that the scents haven’t been to your liking.
Fragrance is very personal, so we completely understand that not every scent will suit everyone. If you’d like, please email us at support@valentte.com
and we’ll be more than happy to help resolve this for you.
Kind regards,
Valentte
Glad I gave up my B&BW
I've been seeing ads for Valenette all over social media and I'm always skeptical. But I was running out of my usual Bath And Bodyworks candles. Of recent I've become cautious of what I'm putting in the air, I feel like B&BW are particularly false of recent so I thought I'd give Valenette a try. I ordered the set for £39.99 and I'm so pleased. I currently have the Lemongrass and Rosemary burning and it fills my living room. I don't have to get close to smell it and doesn't appear to be tunneling. It's been burning for around 90 minutes and it's going really well
5 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review 😊
We’re so pleased you decided to give us a try, especially after being unsure at first—it really means a lot! It’s great to hear how well the Lemongrass & Rosemary candle is performing and that it’s filling your space beautifully.
We’re also glad to hear it’s burning evenly for you—that’s exactly what we aim for.
Thank you again for your support, and we hope you continue to enjoy your products 💛
Kind regards,
Valentte
I’ve been using Valentte diffusers for…
I’ve been using Valentte diffusers for years and have always rated them highly. The smell was always very noticeable. The last couple of orders at the end of last year and one that arrived yesterday don’t seem to smell as strong. Have you changed the recipe?
5 April 2026
Unprompted review
Reply from Valentte
Thank you for your message, and for being such a loyal customer 💛
I’m really sorry to hear that your recent diffusers don’t seem as strong as usual. I can confirm that we haven’t changed the recipe.
Please do email us at support@valentte.com
, and we’ll be more than happy to look into this for you and get it resolved.
Kind regards,
Valentte
Placed my first order of a trial box as…
Placed my first order of a trial box as was convinced by the fragrance claims .. arrived quickly and beautifully packaged . Sadly the fragrance is not nearly strong enough , I put one in my hallway and 1 in my dining room. Cannot smell it all unless you walk right up to it for a sniff. What a shame but glad I didn’t spend a whole lot more .
28 March 2026
Unprompted review
Reply from Valentte
Thank you for taking the time to share your feedback, and we’re really sorry to hear that the fragrances weren’t as strong as you were expecting.
We understand how disappointing this must be, especially after your first order, and we sincerely apologise for any inconvenience caused.
We’d really like the opportunity to help and see if we can improve your experience, so please do get in touch with our customer service team at support@valentte.com. They’ll be more than happy to assist you further and explore how we can make things right.
Team Valentte
I’m a huge JML and have their…
I’m a huge Jo Malone fan and have their diffusers throughout my house. So I thought I would try Valentte as the price was extremely competitive so this is what I found
Oil concentration: Jo Malone typically uses a higher fragrance load, so it projects further
• Alcohol vs oil base: Valentte leans more natural, which often = softer throw
• Reed quality & design: Jo Malone reeds are engineered to diffuse faster and stronger
• Room coverage: Valentte is more of a close scent, Jo Malone is a room-filler
My honest review is for that overall wow factor JML wins hands down. I have to get close up to Valentte to experience any smell. So for me I’m going to stick with JML.
2 April 2026
Unprompted review
Reply from Valentte
Thank you for taking the time to share such a detailed and thoughtful review, we really appreciate your feedback and the comparisons you’ve made.
We truly value your perspective and it’s helpful for us to understand how our products are experienced alongside other brands. Feedback like yours plays an important role in helping us continue to improve.
Thank you again for giving us a try, we really appreciate it.
Team Valentte
I've always been a Yankee candle fan…
I've always been a Yankee candle fan and thought nothing could beat it but since I've discovered Valentte my opinion has changed,lovely gift packaging,great smells and prices good for the luxury of products,customer services very friendly and helpful,highly reccomend xxxxx
4 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your amazing review!
We’re absolutely delighted to hear that Valentte has changed your mind, that’s such a wonderful compliment, especially from a long-time candle fan. It’s great to know you’re enjoying the fragrances, gift packaging, and value, and your kind words about our customer service truly mean a lot to us.
Thank you for your recommendation and support, it really does make our day!
Team Valentte
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