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See what reviewers are saying

Rated 5 out of 5 stars

I recently shopped at a Valco store and I’m really impressed! They have a fantastic variety of headphones with a top quality, so there’s something for everyone.

Rated 5 out of 5 stars

I bought the VMK25 in June '24 because I had long looked for really good headphones with a clear and professional sound. And that's exactly what I got!! Tongue in cheek marketing mixed with truly exem... See more

Rated 4 out of 5 stars

Good sound and stylish appearance. Bass and high sounds are well distinguished. So a great combination. Excellent battery life. One star left for the following reasons: 1. A noise canceling is only... See more

Rated 5 out of 5 stars

The headphones were a birthday present from my parents. Best I've ever had. Great sound and super comfortable. 10/10 I recommend buying them! A while later I got another little envelope from the co... See more

Company details

  1. Home Audio Store
  2. Hi-fi shop

Written by the company

Valco is a Finnish headphone and audio company. We make noise cancelling headphones, wireless earbuds, and Bluetooth speakers that are designed to be repaired, not replaced. In an industry where most products are built to last exactly until the warranty expires, we offer a repair service that works even after warranty. If your headphones break, we fix them. If you sit on them drunk, we fix them. If your dog chews the headband, we fix them. Our product range includes the VMK25.2 wireless ANC headphones with interchangeable magnetic covers, the VMK15 noise cancelling earbuds, NL25 wireless earbuds, and Nordell Bluetooth speakers. All our headphones use Qualcomm top of the line chipsets and audio tuning is done by famous sound engineer Jasse Kesti, who uses high-end reference headphones as his benchmark rather than whatever the competition is doing. The result is studio-level sound quality at a price that does not require you to sell a kidney. Our company name comes from a spectacularly failed government-funded TV tube factory from the 1970s that burned through a billion Finnish marks of taxpayer money before collapsing. We kept the name as a reminder of what happens when politicians try to run a business. We are a small indie company making headphones, speakers, and funding a Death Star one purchase at a time. Unlike large corporations, our CEO actually answers emails and has been known to go out for a beer with customers. Free shipping on all orders. 30-day returns. Repair service available throughout the product lifecycle. Every purchase funds 0.000001% of our Death Star. Thank you for your service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fastest repair on earth!

I have broken my headphones. It was easy to purchase a repair on the website and sent them to Valko. The repair was super fast and I was surprised that I got a tracking number one day after the headphones arrived at Valko. You guys are doing a great job. I had to wait to purchase a repair, as Valko gives the employees vacation time to rest and this it also great! A great mindset and a great product! Happy about everything you are doing, please continue like that!

PS: I’m not writing a positive feedback just because of the small chocolate in the package 😂

4 July 2023
Rated 5 out of 5 stars

Everything went swimmingly

The spare pads for my headphones came quickly through the mail, nothing to complain about. There was even a chocolate treat included. :)

13 May 2023
Valco Oy logo

Reply from Valco Oy

Thanks for the review and cheers!

-Team Valco

Rated 5 out of 5 stars

Quality headphones

Swift and easy delivery. The vmk25 model sounds amazing. Overall the quality of the headphones is great although the headphones could be a bit sturdier for a more high-quality feel. If you've small head these headphones might not fit tightly over time.

4 July 2023
Rated 3 out of 5 stars

Fuzzy Communication

Communication to customer could be improved. I received no confirmation about payment being processed, package being shipped or even no replies to my question about the order status for 10 days after order. The package eventual arrived, so no harm done. I am not sure if i provided incorrect email address... I love the free shipping and the headphones.

15 June 2023
Valco Oy logo

Reply from Valco Oy

We are sorry the confirmations didn't arrive, but you can always email info@valco.fi and check if we have the correct email address for the order if you are not sure you entered a correct address :)

Rated 5 out of 5 stars

Love my new headphones!

Easy to order. Fast Shipping. Funny customerservice.
Product is perfect, love my new headphones!

3 July 2023
Valco Oy logo

Reply from Valco Oy

Hello Nadine,

Great that you like our headphones and support our mission with the Death Star and beer drinking. Thanks for your feedback and ha a great end of the summer! Autumn as well. And Winter. And so on... Cheers!

-Team Valco

Rated 5 out of 5 stars

Nice one

Nice one. Nice sound. Nice view.

11 July 2023
Valco Oy logo

Reply from Valco Oy

Hello Tim,

Thanks for the review!

-Team Valco

Rated 5 out of 5 stars

Swift service

Swift service, friendly communications, good humour, great quality!

15 June 2023
Valco Oy logo

Reply from Valco Oy

Thank you, thank you!

-Valco

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