Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dear VakaTrip customer service.
Dear VakaTrip customer service.
Order Number: 3465506730481
Our flight is within 24 hours and just now i saw you will send ticket within 48 hours.
Request either send me ticket soon or refund full now. Delaying may cause non availability of seats
1 October 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued and the itinerary confirmation has been sent to your reserved email address. Please check it.
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
I have done booking from vakatrip vide…
I have done booking from vakatrip vide order no 3465480407604. As of now I didn’t get any confirmation from vakatrip regarding booking confirmation. My payment is already deducted. Kindly confirm my booking as I am travelling tomorrow. Thanks in advance.
1 October 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, and the itinerary confirmation letter and itinerary have been sent to your reserved email address. Please check it.
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
No response from Vakatrip
I having problem with my name in the ticket. I have sent an email but there is no reply. I also called Malaysia Airline regarding this matter and they are asking you company to do the cancellation and there will give a waiver and free cancellation. But until now there is no response from your side.
The problem can be solve but will become worst because of your delay.
My order no is 3465058031744
26 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding the name change and ticket refund issues you inquired about, we have replied to your reserved email address. Please check your email address and reply to us. Thank you
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
IMMEDIATE ATTENTION
Hey..
I have booked my tickets but i have not received any PNR from your end.. and now i am nervous about it. can you please help me through it since i am travelling on the 28th September from Hyderabad to Bangkok??
My Order No is 3464939208585.
Please Help Me
25 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. We have sent the itinerary confirmation letter and itinerary to your reserved email address. Please check it.
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
Dear CS of Vakatrip
Dear CS of Vakatrip, I have just order the ticket and pay it.Please my flight will be 25 Sept 2024 8.25am. This is my order number 3464804982486 . I hope I will receive my e ticket soon please anyone reply me.
24 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been refunded. Please pay attention to the arrival of your card.
We are deeply sorry for the inconvenience caused to you.
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
Vaka Trip please help.
Update: Had a worst experience booking with Vaka. My tickets were changed without my consent and then they made me wait another one week to check with some shady ticket supplier that they used to book my tickets if my original tickets could be reinstated.
I kept following up everyday but they didn’t give any deadline. I myself got on a call with airline and resolved issue in just a phone call.
No update as of now. They are just delaying it and their ticketing partner is not also replying to them.
My wife has her tickets booked from Indore to Singapore through VakaTrip. The Airline is Vistara.
They have rescheduled her flight without giving her any intimation. Please reinstate her in the same flight or cancel her ticket and issue the refund.
Her layover has increased from 2 hours to 14 hours and she has a very important event to attand. No contact number to call. Please please someone help. Order number: 3463880017138
Usually in scenario like this agencies give an option to reconsider and cancel.
24 September 2024
Unprompted review
Reply from Vakatrip
Dear customer，
Thank you very much for choosing VakaTrip~
Regarding the feedback of your order 3463880017138, we have verified it.
We sent a notification through the reserved mailbox bhasi****vani1319@gmail.com at 13:13:24 on 2024-Sep-24. After that, we received your application for involuntary rebooking.
Since the ticket was issued by our supplier, we assisted in submitting the involuntary rebooking application according to your request at the time, but it may be a problem with the supplier's processing process, which made you wait anxiously for 1 week. We are deeply sorry for the inconvenience caused to you.
During the follow-up process, we learned that you contacted the airline to apply for involuntary rebooking to your target flight, and the order can no longer apply for an involuntary full refund.
We will actively adopt your opinions. In the future, we will continue to improve the customer service process and the supplier's processing process.
Welcome to choose VakaTrip again~
Have a nice day.
VakaTrip Customer Service Team
Ticket Issuance
Dear VakaTrip,
Kindly issue the ticket ASAP as the travelling date is approaching (23rd September 2024).
Regards,
Syed
21 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Due to the original flight being sold out, we have processed a full refund. After the refund is completed, it will be credited to your account in about 3-7 working days.
Please pay attention to the credit status of your card.
If you have any questions, please feel free to contact us.
Have a nice day~
Vakatrip Customer Service
Vakatrip is a trusted, However
Vakatrip is a trusted travel agency. However, when i was asking to reschedule the flight. It took a long time to process with Malaysia Airlines. MAS also said they haven’t received any issues ticket from Vakatrip. Morever, i asked them a detail about the fees because I’m afraid they will charge me with unaffordable price. Please reply my email asap. My booking number is 2M9K5M, and the electronic ticket number is 2327095806467.
21 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding the change of the order, we have replied to you by email.
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
My order no is 3464586270388
My order no is 3464586270388, kindly process my order and issue the ticket with correct pnr. Please do it asap. Thank you
21 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. The airline code is 6GW9C6, and the e-ticket number is
217-6356715395
217-6356715396
217-6356715398
217-6356715397
We have sent the ticket issuance email to your mailbox at 2024-Sep-21 10:14:01.
If you have any questions, please feel free to contact us at customer@vakatrip.com
Have a nice day~
Vakatrip Customer Service
Hi VakaTrip CSTeam,
Hi VakaTrip CSTeam,
My flight on Malaysia Airlines from Jakarta to Kuala Lumpur is tomorrow evening. Upon trying to check in today, I found out that my bookings and my son’s are made with incorrect info (correct name but with Mainland China citizenship, therefore with all incorrect passport details - which can’t be changed anymore).
This is my invoice order number 3463936363360.
Please fix this problem immediately as I’ll be flying back tomorrow; you’re already suffering very bad review and poorest rating from everyone as of now, so you can start to be more helpful and professional, and try to show some efficiency in fixing this problem for me. Awaiting to hear from you.
16 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Regarding the issue you raised, we have assisted Malaysia Airlines to solve and change it.
We have sent a notification by email.
Currently, your ticket has been used. If the issue has been resolved, please help update the review. Thank you.
Have a nice day~
Vakatrip Customer Service
Hi my order number is 3464021129835
Hi my order number is 3464021129835, but when I try to check in on web, it says my PNR is invalid. Please send me the correct PNR asap.
14 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
The air ticket you booked is a special offer product. You cannot check in through the official website and can only check in at the airport counter.
At present, your ticket status has been used.
Have a nice day~
Vakatrip Customer Service
Vakatrip is a trusted site
I followed up with vakatrip on their email and they contacted the airlines on my behalf and shared me the correct PNR and ticket details. Appreciate the timely response!
Order no - 3463975040451
15 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Thank you very much for your positive feedback and praise.
It is our honor to help you use the air ticket to travel smoothly.
Welcome to choose VakaTrip again~
Have a nice day~
Vakatrip Customer Service
I made the booking and still haven’t…
I made the booking and still haven’t received my PNR number.
Order number 3464131722144
15 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. We have issued the ticket and sent an email notification to your email address shwetagupta143a@gmail.com at 2024-Sep-15 23:20:01
PNR: 5JJUWK
E-ticket number:217-2025044314
Have a nice day~
Vakatrip Customer Service
Please process my order as soon as possible
Dear CS of Vakatrip, I have just order the ticket and pay it, then I was late to read all the reviews. So before something bad will happen to my ticket. Pleaseee don’t add more bad review. Please my flight should be 33 hours from now. This is my order number 3464009161422. I hope I will receive my e ticket soon and please don’t give any fake PNR.
14 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. We have issued the ticket and sent an email notification to your email address chynmadu@gmail.com at 2024-Sep-14 22:19:01
PNR: 5DGX3W
E-ticket number: 2323049470754 and 2323049470755
At present, we found that you have found the order through Malaysia Airlines and changed the reserved email address.
Have a nice day~
Vakatrip Customer Service
Hi Team,
Hi Team,
My order number is 3463925473742 but I have yet to receive the ticket. My flight is tomorrow. Please assist.
Do I have a flight?
Regards,
Felix Liang
13 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. We have issued the ticket and sent an email notification to your email address felix.li***0310@gmail.com
at 2024-Sep-13 12:49:01
PNR: 55QXZG
E-ticket number: 232-3469392809
Please manage your reservation via the official website
Have a nice day~
Vakatrip Customer Service
My order number:3463586007303
My order number:3463586007303
It has been close to 72 hours from the purchase of the tickets, but I've not receive any confirmation email regarding to the flight. Please update me the status as soon as possible.
12 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been paid successfully, and we are issuing tickets to ensure your trip.
Ticket issuance for special products is slow, so please be patient, thank you
Have a nice day~
Vakatrip Customer Service
I recently booked the ticket and the…
I recently booked the ticket and the payment is done. However, the tickets have not been received and wondering why it's taking time to get them.
My order no: 3463612124538
9 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. We have issued the ticket and sent an email notification to your email address rasyid****nani@gmail.com
at 2024-Sep-09 23:04:01
PNR: 6J7LOY
E-ticket number: 232-6356681653 and 232-6356681652
Please manage your reservation via the official website
Have a nice day~
Vakatrip Customer Service
Kindly provide the pnr for the booking…
Kindly provide the pnr for the booking id 3463580062451
9 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. The airline code is 8XM6YG (2Y6US2) and the e-ticket number is
098-7139771939
098-7139771938
The ticket confirmation has been sent to your reserved email address harshitg***wani@gmail.com
You can manage your reservation through the official website of Air India.
Have a nice day~
Vakatrip Customer Service
3463504616912 order no i make payment…
3463504616912 order no
Plz help me to find proper find ticket with pnr and ticket no
8 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. The airline code is 2SYASP and the e-ticket number is
0987096396589
0987096396590
0987096396591
0987096396592
The ticket confirmation has been sent to your reserved email address rjholid****np@gmail.com
You can manage your reservation through the official website of Air India.
Have a nice day~
Vakatrip Customer Service
Wrong data
Good day
I booked my tickets order number 3463077655313 and received my itinerary but just found out that there's wrong.
My given name should be "Lannie" not Agopo (it's my middle name).
GIVEN name : Lannie
Middle name: agopo
Surname : gahum
Please can you fix it for me? Thank you.
5 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
After verification, you purchased the ticket of Philippine Airlines. After the ticket is issued, the name change is not supported. You can only try to make a note, but your flight has taken off and it is currently unable to be processed.
Have a nice day~
Vakatrip Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.