I was helped by Emma regarding a hole in the sole of my loafers, and she was so kind and helpful! They offered me 30 euros off shoe repairs or 20% off my next purchase, which is more generous than wha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really pleased with my customer service experience with Lucy today. I ordered some shoes about a year and a half ago but only wore them once before realizing they were broken when I went to wear... See more
Company replied
Although I had to contact customer services because my shoes were already coming away from the sole after 2 months, Sofie was excellent. Calm, kind and responsive. I was offered a full refund and tips... See more
Company replied
I appreciate the fact that the chat is available 24/7, and it’s a big plus that, beyond the screen, we’re talking to a real person rather than an AI agent. Great experience! Emma provided the informa... See more
Company replied
Company details
Written by the company
Vagabond was founded in the late 60’s and originally only produced men’s shoes. So much has happened since. In the 80’s Vagabond’s young entrepreneurs-to-be fell in love with the brand and were entrusted with its transformation. In the beginning the design office was located in Portugal and in Italy, close to the world’s best knowledge of shoemaking. In 1993 Vagabond moves back to Varberg, Sweden, to set up a full workshop for prototypes, most likely one of its kind in Northern Europe.
Contact info
Birger Svenssons Väg 36, 43240, Varberg, Sweden
- +46340541200
- customercare@vagabond.com
- vagabond.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
I need to cancel an order
I had to cancel an order. With the AI agent it takes 5 minutes. Great service!
24 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear customer! Thank you for your feedback! The best part is that we have no AI handling these things, it's real people behind the chat!
Welcome back!
All the best,
Vagabond Shoemakers
great customer service!
great customer service!! good energy and also very helpful, thank you so much, i love your brand
22 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Thank you, Ece, for leaving these kinds words of your contact with our Customer Care! We are so happy!
Welcome back at any time.
All the best,
Vagabond Shoemakers
Amazing service and quality!
20 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Renn!
Thank you for letting us know, we hope to be able to serve you again in the future.
Welcome back!
Kind regards,
Vagabond Shoemakers
Available and willing to resolve any issue
I had an issue with ups and they were willing to contact them if I were to fail and try to resolve any problem with my package. Fast response, even on a Saturday!
20 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Dimitra!
Thank you, we are so glad to hear that you enjoyed the contact with us. We take great pride in being available 24/7.
Welcome back!
All the best,
Vagabond Shoemakers
Incredible customer service and fast…
Incredible customer service and fast shipping. Great quality on the shoes
18 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Matti! Thank you so much for your kind words, we love to hear this!
Welcome back!
Best regards,
Vagabond Shoemakers
Fast and efficient
I made a mistake with my order and contacted customer support via WhatsApp. They replied in less than five minutes and immediately fixed the issue. Incredibly efficient service!
17 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Rossela! Thank you for commenting on the help you received through WhatsApp, we are so happy to hear this!
Welcome back!
All the best,
Vagabond Shoemakers
Great customer service and great shoes
Great customer service and great shoes! Thank you Sofie
16 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Oriane!
Thank you for reaching out. We are glad to hear that you are happy with both the service and the shoes.
We hope to see you back with us!
Best regards,
Vagabond Shoemakers
Helpful customer service
Helpful customer service, great and quick experience
16 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Eleni!
Thank you so much for your kind review. We are here to help and hope to see you back with us!
All the best,
Vagabond Shoemakers
Whatsapp costumer service was super…
Whatsapp costumer service was super quick and helpful
15 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Clara! Thank you for leaving such a kind review with us. We hope to see you back with us!
All the best,
Vagabond Shoemakers
Really great customer service with…
Really great customer service with Emma, fixed the problem quickly and was very nice!
13 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi there! Thank you so much for the kind review. We will be sure to let Emma know.
Thank you and welcome back!
Best regards,
Vagabond Shoemakers
shoes are stunning!!
I really love this brand and own several pairs. One of my recent pairs developed a fault quite quickly, but the customer service team was incredibly helpful and resolved the issue promptly. Their customer support is truly 10/10.
5 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Sonja!
Thank you so much for the feedback on your contact with Customer Care, we hope to welcome you back!
Best regards,
Vagabond Shoemakers
I had an amazing experience with Celine…
I had an amazing experience with Celine from Customer Service! I was trying to return my order, but the courier claimed they couldn't see the registered return and refused to take my package. On top of that, the courier said the return label was wrong. I was starting to feel really frustrated, but Celine took care of everything. She contacted the courier company directly and sorted out the return perfectly. She was incredibly helpful and calm, which was a huge plus for me. Thank you, Celine!
4 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Wiktoria! Thank you so much for the feedback, and for letting us know you enjoyed the contact with Celine - we will forward this to her as well.
We hope to see you back with us!
All the best,
Vagabond Shoemakers
Great shoes and super helpful customer…
Great shoes and super helpful customer support!
2 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Justyna! Thank you for leaving this kind review with us. We hope you will be back with us!
All the best,
Vagabond Shoemakers
Happy Customer
Had a slight issue and it’s been dealt with promptly and efficiently. Love my new shoes and so comfortable.
1 June 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Helen! Thank you for your feedback, we are so happy to hear this and hope you get many years to enjoy your new shoes.
Welcome back!
Best regards,
Vagabond Shoemakers
Reply from Vagabond Shoemakers
Hi Cornelia!
Thank you for leaving a review with us, we are so happy to hear this.
Welcome back!
Best regards,
Vagabond Shoemakers
Great customer service
Great customer service. I got a reply within a few hours and my issue was sorted within 20 minutes. I enjoyed communicating via WhatsApp
29 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Alena! Thank you so much for your kind words on your experience with our Customer Care. We hope to welcome you back!
All the best,
Vagabond Shoemakers
Helpful and friendly on-hand customer…
Helpful and friendly on-hand customer service
28 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Thank you, Georgia! For the kind words and also for taking the time to leave a review. Welcome back!
All the best,
Vagabond Shoemakers
OUTSTANDING customer service
OUTSTANDING customer service, seriously, went above and beyond all expectations. Makes you feel safe shopping with (not to mention their shoes are extremely price-worthy). Thank you again for your help Emma! :)
27 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Dinah! Thank you so much for your kind words, we are delighted to hear this and we will forward the message for Emma as well.
Welcome back!
Best regards,
Vagabond Shoemakers
I ordered a pair of shoes weeks ago…
I ordered a pair of shoes weeks ago now, FedEx keep sending me a failed to deliver message despite no delivery attempts, I tried contacting both FedEx and the company both are saying they’re unable to help, I do not recommend risking losing your money, unreliable company forcing the consumer to deal with their weak choice of delivery drivers
27 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Melania. Thank you for your feedback.
We appreciate it, even though we are sorry to hear about the failed pickup. We always to our best to help organize a pickup with FedEx.
All the best,
Vagabond Shoemakers
I requested help regarding an e-mail…
I requested help regarding an e-mail adress I put in wrong, and they helped me immediately!
26 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Faye! Thank you so much for letting us know you received the help needed! We hope to see you back with us.
All the best,
Vagabond Shoemakers
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