Vagabond Life Reviews 104

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the products for their excellent quality, thoughtful design, and the ability to serve as meaningful, unique keepsakes for travel memories. The ordering process is described as easy, and the delivery service is consistently highlighted for being quick, efficient, and well-packaged, often arriving faster than expected. Reviewers also appreciate the helpful and warm customer service received when inquiring about orders. However, some customers also noted issues with additional charges, such as customs fees, which were not clearly communicated during the ordering process, despite qualifying for free delivery. A few other people also felt that the company was inflexible regarding order modifications and charged excessive postage for small add-ons after an order had been dispatched.

What people talk about most

Product

Customers had positive experiences with the product, often describing it as a meaningful and unique keepsake... See more

Quality

People report positive experiences with quality, noting that items like country rings and custom rings are... See more

Order

Consumers find ordering to be a positive experience, with many already planning or making repeat purchases... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice way to keep travel memories without clutter. Shipping was faster than expected and everything arrived in good condition.

Rated 5 out of 5 stars

The website was easy to navigate, my order was delivered quickly and the keyfob and country discs were both of good quality. I bought these for my Son as a memory for the future of his travels. From a... See more

Rated 5 out of 5 stars

Saw the product advertised on Facebook and checked the reviews on trustpilot and the reviews were very good. Ordered a keyfob and engraved rings. Service was quick and efficient, with regular delivery... See more

Rated 5 out of 5 stars

These little rings are a reminder of adventures, fun, laughter, & happiness. Expertly created, but small enough to carry with you on a necklace/key rings etc, to remind you of happy times & inspire... See more


Company details

Written by the company

Discover our collection of unique products that all travel addicts will love! Collect your travels with our engraved country rings by adding them to your Vagabond Life clip or necklace.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The cutest way to remember all my…

The cutest way to remember all my adventures! I love adding a new ring after every trip. It's become such a special tradition for me. With the mini spacer rings, the rings are still in perfect condition after 6 years now!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely obsessed with my Vagabond…

Absolutely obsessed with my Vagabond Life keychain! Such a beautiful and unique way to keep track of all the places I’ve traveled to. The quality is amazing and I already ordered more rings for my next trips!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Spent over £130 and expected a smoother experience than this.

Spent over £130 and expected a smoother experience than this.

Shortly after ordering, I asked if I could add ring spacers (£2.99) to my order. I was told it wasn’t possible as the order had already been dispatched—which is fair enough. However, I was then told I’d need to pay £4.50 postage just to order that small add-on separately, which felt unnecessarily inflexible.

Things went further downhill when I asked to log a complaint—the advisor didn’t seem to understand what that meant, which wasn’t reassuring.

I was later told I’d receive a refund of £54.75, but only £45 has actually been returned so far.

Follow up emails going unanswered.

At this point, it feels disorganised and poorly handled. I’m still waiting for the remaining refund to be resolved.

83641 & 83642

19 April 2026
Unprompted review
Vagabond Life logo

Reply from Vagabond Life

Hi Harry,

Thank you for taking the time to share your feedback, and we are sorry to hear that your experience did not meet your expectations.

Unfortunately, when you contacted us about adding the mini spacer rings, your order had already been shipped, so we were unable to modify it at that stage. Otherwise, we would have been more than happy to add them for you.

Regarding the shipping cost for a separate order, these rates are automatically calculated at checkout based on the destination and carrier fees, and unfortunately we are not able to manually reduce them.

As for the refund, the remaining balance encountered an unexpected system delay on the payment processor’s side, but it has since been fully refunded.

We sincerely apologize for the frustration caused and appreciate your patience and understanding.

Kind regards,
Matt

Rated 1 out of 5 stars

Poor quality! All rusty

I bought 40 discs as a present to myself over a little year ago and all the discs have changed colors, are rusty and look all damaged. I haven't taken the keying to the beach or anything. Very poor quality, contacted customer service and they didn't want to give a me a refund. Waste of £100! Will never buy from them again

15 February 2025
Unprompted review
Vagabond Life logo

Reply from Vagabond Life

Hello "None!",

We take all feedback seriously, though we are unable to locate any order history under the name provided or an interaction with our support team.

Regarding your concerns: all of our rings are crafted from high-grade stainless steel. Scientifically, stainless steel is a non-porous, corrosion-resistant metal that cannot rust or change color under normal conditions—even after a year of wear.

If you are a genuine customer, please reach out to us at contact@vagabond-life.com with your original order number. We would be happy to investigate this, as the issues you described do not align with the physical properties of our products.

Best regards,
Vagabond Life

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service! Laura was on the background following my package as I was in a hurry to receive it. Thanks Laura for your kind and personal help!

6 February 2026
Unprompted review

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