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Company details

  1. Apartment Rental Agency

Written by the company

Online Letting and Estate Agent


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I really appreciate the service of…

I really appreciate the service of V-Matrix, they are very professional. In particular, Alex(the property manager) was very welcoming and professional and provided the most prompt service when we needed such as electrical repairs, and also often took a interest in the tenants like a friend, often asking how we felt about our stay. All in all, I highly recommend V-matrix and was very impressed with their excellent service.

10 September 2022
Unprompted review
V-Matrix logo

Reply from V-Matrix

Thank you for your time providing this genuine review that reflects our high standard of customer service at all time

Rated 5 out of 5 stars

excellent service

I rented my flat from V-Matrix for 3 years (2019-2022) and had a really positive experience from start to finish.

When I moved in 3 years ago the flat was handed over in top condition: clean and fresh, with nice furniture and all the essentials.

During my time living there, Alex (the property manager) was always available to help with questions or problems, and if I required a plumber or handyman he would arrange it as soon as possible.

When I moved out, things were very smooth (good communication, minimal hassle in terms of viewings).

Overall, with three years experience, I would say this company - and Alex especially - are the most attentive, helpful agency I’ve ever dealt with, and I’d personally be happy recommending them to a friend.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

You can count on them when it comes to…

You can count on them when it comes to handling lettings and finding tenants.
All is well, keep up the good work.

23 December 2022
Unprompted review
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Reply from V-Matrix

Thank you for reaching out and providing us with valuable feedback!

Rated 5 out of 5 stars

Great experience with V-Matrix

Great experience with V-Matrix. Alex is super nice and always helpful. Every time there is an issue with our apartment, he would always arrange the repair work promptly. Best agent ever! Would highly recommend V-Matrix to all my friends!

1 January 2023
Unprompted review
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Reply from V-Matrix

Many thanks for your kind and honest reviews.

Rated 5 out of 5 stars

The best agency I have ever worked…

The best agency I have ever worked with. Alex, our representative did above and beyond to support us in every step of the way until we settled in out new amazing flat. I highly recommend to everyone who is looking to rent a property in the UK to utilise V-MATRIX fantastic service! Thanks again

6 July 2020
Unprompted review
Rated 5 out of 5 stars

I can highly recommend.

I can highly recommend. i was impressed by the level of professionalism. Alex (the agent) is very helpful and friendly.

13 June 2020
Unprompted review
Rated 5 out of 5 stars

Our experience with V-Matrix has been…

Our experience with V-Matrix has been superb. Our renting contract was clear and everything was handled very quickly and with excellent communication.

In particular, Alex our agent has been wonderful. He is very friendly and helpful and has personally ensured our move in was comfortable and updated us every step of the way. This level of efficient and personable service has continued since we moved in back in January and we have no complaints at all.

Thank you all! If we decide to move again in the future we would be glad to do so through V-matrix.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

Professional and timely in managing my…

Professional and timely in managing my rented property.

V-Matrix has been very responsive from the start to support me through renting out my property and coordinating repairs required over the past couple of years.

9 December 2019
Unprompted review
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Reply from V-Matrix

Thank you for taking the time for providing your positive feedback which is very much appreciated. We would continue to provide our best possible customer services.

Rated 4 out of 5 stars

Very friendly service

Very friendly service, swiftly things were done .
Overall happy with their service

5 December 2019
Unprompted review
V-Matrix logo

Reply from V-Matrix

Thank you for your positive feedback and experience with us.

Rated 5 out of 5 stars

Excellent

Excellent service,very supportive and above all, always ready to help.

When I went to view the house, the gentleman was really friendly and always open.

I do recommend this agency.

30 November 2019
Unprompted review
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Reply from V-Matrix

Thank you for your very positive reply feedback. Very happy to hear that from our customers indeed.

Rated 5 out of 5 stars

Excellent service

I am almost 3 years with them and found excellent service. Either way maintenance or customer service.

28 November 2019
Unprompted review
V-Matrix logo

Reply from V-Matrix

Very pleased to hear that positive feedback from our happy tenants and customers on our managed properties. Thank you

Rated 5 out of 5 stars

Efficient in service..

Efficient in service... especially in getting back to us on our queries. Always kept us Updated

28 November 2019
Unprompted review
V-Matrix logo

Reply from V-Matrix

Very pleased to have positive feedback from my landlord. Thank you.

Rated 5 out of 5 stars

‘I just want to say a massive thank you…

‘I just want to say a massive thank you to Alex from the V-Matrix Ltd Letting Agency for being so helpful and professional from Day 1 and during my 3 long years' dealings with the V-Matrix Ltd without fails. I cannot speak highly enough of the service this company offers. In addition to competitive rates, the team are professional and friendly and always respond to phone calls and emails immediately. I would highly recommend them to anyone looking to rent in London.’

9 November 2019
Unprompted review
V-Matrix logo

Reply from V-Matrix

We couldn't thank you enough for the positive feedback which reflects our business mission statements indeed.

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