Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
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I am happy so far except for the…
I am happy so far except for the opening meter reading which I sent photographic evidence of. My old supplier has even sent me a substantial refund based on my final reading however UW are still working to some inflated estimate. Very annoying
5 August 2026
Reply from Utility Warehouse
Hi Kim,
Thanks for taking the time to leave your feedback.
We're pleased to hear you're happy overall, but we're sorry to hear about the issue with your opening meter reading. If this is still ongoing, please give our team a call on 0333 777 0777 so we can review it with you and help get it resolved.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Lynn,
Thanks for taking the time to leave a 5 star review.
We're so pleased to hear the switching process was straightforward and that you were supported every step of the way.
Cheers,
The Utility Warehouse Team
Straight forward from leaving old…
Straight forward from leaving old property to moving in to new property
Staff are pleasant and courteous
Highly recommend
29 July 2026
Reply from Utility Warehouse
Hi Susan,
This is so lovely to read. We're delighted to hear your move was hassle free and that our team were there to make things easy along the way.
Cheers,
The Utility Warehouse Team
Very good many thanks.
5 August 2026
Reply from Utility Warehouse
Hi Mr Mcgrath,
We really appreciate your kind words. Thanks for taking the time to share your feedback with us.
Cheers,
The Utility Warehouse Team
Most recommend
29 July 2026
Reply from Utility Warehouse
Hi Gracia,
We're delighted to hear you'd recommend us. Thanks for taking the time to leave a review.
Cheers,
The Utility Warehouse Team
The Team are always at the end of the…
The Team are always at the end of the Phone if you need them.
28 July 2026
Reply from Utility Warehouse
Hi Ann,
Thanks so much for your lovely review! We're really pleased to hear you've found our team helpful and that we're here when you need us.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Jane,
We're sorry to hear there was some confusion around the payment amount.
I can see you've spoken with one of our team, who has explained what happened and provided support to help resolve your query.
Thanks,
The Utility Warehouse Team
It helps me by keeping my bills in one…
It helps me by keeping my bills in one place, lets me know about ways to save money and the customer service team are always friendly and helpful with any issues.
28 July 2026
Reply from Utility Warehouse
Hi,
What a lovely review, thank you! It's great to know you're finding Utility Warehouse easy to manage and that our team have made a difference when you've needed support.
Cheers,
The Utility Warehouse Team
Fantastic services and high quality…
Fantastic services and high quality customer service
28 July 2026
Reply from Utility Warehouse
Hi Jan,
What a lovely review, thank you! We're so pleased to hear you've been enjoying both our services and the support from our team.
Cheers,
The Utility Warehouse Team
Would leave if it could was told that…
Would leave if it could was told that if I sign up I get money off and cash back card was told I can cancel them and the SIM cards any time soon as I tried to cancle was told it’s a 50 pound charge for each one non of this was told to me when I signed up talking to customer services is hard as they don’t care and only try to sell you extra things rather than help you
19 June 2026
Reply from Utility Warehouse
Hi Phil,
We're really sorry to hear about your experience and can understand why you'd be feeling frustrated. It's disappointing to hear we've left you feeling this way.
Your complaint is currently being looked into, and your case handler will continue working with you to get this resolved.
Thanks,
The Utility Warehouse Team
Great company and great service
4 August 2026
Reply from Utility Warehouse
Hi Valerie,
This is so lovely to read. Thanks for your kind words and for choosing Utility Warehouse.
Cheers,
The Utility Warehouse Team
Help with taking out home insurance
Things were explained fully and in a way that I could understand . The person I spoke with was patient and clear . No pressure was given and I was given all the information in a way I could make a fully informed decision in my own time.
3 August 2026
Reply from Utility Warehouse
Hi Elizabeth,
We're so pleased to hear you felt supported every step of the way. It's great to know our team took the time to explain everything clearly, so you could make the right decision for you.
Cheers,
The Utility Warehouse Team
Useless
Useless! There not cheaper dont believe them. They set you up its cheaper witjing a couple months energy bills go up. Sales team dont know what there selling 90% of time not there fault just the poorly ran company and training. Thats how they get you with being a partner and the money can earn.
4 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Darren,
We're sorry to hear you've been left feeling this way.
We'd like the opportunity to look into your concerns, so we'll be sending you a request for some more details. If you could come back to us, we'll be happy to investigate further.
Thanks,
The Utility Warehouse Team
Easy to use
Easy to use, website easy to navigate and real people to talk to if you should have a problem
4 August 2026
Reply from Utility Warehouse
Hi Jean,
This is so lovely to hear. We're glad you're finding everything nice and straightforward, and that you know there's always someone here to help if you need us.
Cheers,
The Utility Warehouse Team
It only takes a phonecall and Utility…
It only takes a phonecall and Utility Warehouse sorts everything. Staff are very helpful and polite. We received the new router in good time ready for our new activation date. We are very happy with the service provided by UW .
24 July 2026
Reply from Utility Warehouse
Hi Josephine,
What a lovely review, thank you! We're so pleased everything went smoothly and that our team were there to help every step of the way.
Cheers,
The Utility Warehouse Team
At the moment the internet is very slow…
At the moment the internet is very slow and it keeps going off when I’m in the middle of something
31 July 2026
Reply from Utility Warehouse
Hi,
We're sorry to hear you're having issues with your broadband. We know how frustrating it is when your connection keeps dropping.
Please give our Tech Team a call on 0333 777 0777 so they can run through some checks with you and get this looked into.
Thanks,
The Utility Warehouse Team
If this was the only energy available…
If this was the only energy available id go without
Terrible service
I switched from this supplier months ago and they're still sending me bills
Apparently for my PAPER BILLS CHOICE which I didn't request but apparently your account will DEFAULT to this choice as the paperless option is free and this is NOT
So i cancelled this
Then I get more bills
Now we're into a cashback card which I never asked for which has a monthly charge for
Bearing in mind ive been supplied by Scottish power for months now
Pretty close to scamming me
But I'm sure it won't be it'll just be POLICY
NEVER AGAIN
6 March 2026
Unprompted review
Reply from Utility Warehouse
Hi Hollie,
We're sorry to hear about your experience and appreciate how frustrating this must have been.
We'd like to take a closer look at what's happened, so we'll be sending you a request for some additional details. Once we have these, we'll be able to investigate your concerns and provide further support.
Thanks,
The Utility Warehouse Team
Subcontractor
I've been with you UW for several years now I have my broadband mobile phone gas electricity with them and maybe insurance. Generally I find them a good company to deal with. However last week I called them about a broadband installation problem. I was told that I must contact Openreach, as UW subcontracts installation to Openreach. I queried this as,I am fairly certain that I cannot contact a subcontractor in relation to something for which I have no direct contractual relationship with them. So I asked the advisor whether she was absolutely sure that I must do so and she said that she is absolutely sure. After the call I checked this online, and everything I found - whether in relation to subcontractors generally or to UW and Openreach specifically - tells me that I am right. If I am right then you UW is seriously misadvising its customers. I have raised this with them but so far received no reply. So I'm putting it on Trust pilot because it seems that UW does reply to trust pilot reviews
3 July 2026
Unprompted review
Reply from Utility Warehouse
Hi,
Thanks for taking the time to share your feedback, and we're sorry to hear about your recent experience.
We'd like to look into this further so we can better understand what happened and provide the right advice. We'll be sending you a request for some additional details, and once we have them, we'll be happy to look into this for you.
Thanks,
The Utility Warehouse Team
Looking at switching to another provider
My landline has had no dialling tone since 29th July 2026, which I reported to Utility Warehouse.
A line test was conducted by them and I was told that there was a Network Outage problem and there engineers were working on it.
I have tried to contact U/W on three occasions since, and sitting listening to an automated voice and repetitive music for 10-15 mins does not go down very well.
I have had two updates telling me that there is a network outage, but no information as to when it is likely to be fixed.
I will be looking at switching to another provider very shortly.
3 August 2026
Reply from Utility Warehouse
Hi Melvin,
We're sorry to hear about your experience and understand how frustrating this must be.
Occasionally, faults can occur on the wider network that affect multiple homes and providers. When this happens, we work closely with Openreach to get services restored as quickly as possible, and we'll continue to provide updates as more information becomes available.
Thanks,
The Utility Warehouse Team
Worst internet company ever
Worst internet company ever. They refuse to call me or contact me. The Wi-Fi won't work, and I can't access the cameras and security system for the house. It all worked fine before this abhorrent company changed the router. I was also migrated to this vile company, and they neglected to tell me for well over 8 months. For months and months, nearly a year I have complained about the poor service. Yet they refuse to fix it.
4 August 2026
Unprompted review
Reply from Utility Warehouse
Hi,
We're really sorry to hear about your experience and understand how frustrating this must be, especially when it's affecting your home security system.
We'd like to look into this further, so we'll be sending you a request for some additional details. Once we have these, we'll be able to investigate what's happened and work towards getting things resolved.
Thanks,
The Utility Warehouse Team
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