BikePro (kings Heath, Birmingham) very helpful. Bike itself (pro 20) excellent. Smooth, “nippy,” comfortable, easy to fold/unfold (after a little practice). Magnetic locking front wheel in position w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
BikePro (kings Heath, Birmingham) very helpful. Bike itself (pro 20) excellent. Smooth, “nippy,” comfortable, easy to fold/unfold (after a little practice). Magnetic locking front wheel in position w... See more
Company replied
The product was excellent and well demonstrated on utube. Met the man in the videos at the caravan show and he went through things with us. Bike was great when we got home no problem with the hills an... See more
Company replied
Very poor experience with the licenced seller (Fahrrad Stadler, Prenzlauer Berg). The bike's battery didn't work. Reaction of seller was slow if at all helpful. Needed three times of bringing the bike... See more
Company replied
The bikes are great but we had a problem with the back reflector light which came off both bikes where we lifted them out of the car. We thought initially the reflectors would click straight back on... See more
Company replied
UTO conçoit la nouvelle utopie vélo, la liberté d’esprit rendue possible grâce à objets de transport qui sortent du lot, des Unidentified Transport Objects.
6 rue Georges Besse, 69740, Genas, France
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was excellent and well demonstrated on utube. Met the man in the videos at the caravan show and he went through things with us. Bike was great when we got home no problem with the hills and look forward to riding it more.

Reply from UTO (ex-Eovolt)
Got the bike from the shop, very helpful. Online guarantee very easy to do

Reply from UTO (ex-Eovolt)
Bike Bros were very informative and answered all our questions. As soon as I had a ride I was impressed. I love the fact that the gears are automatic so I don’t have to lose momentum changing gear. The bike is so easy to fold and transport in the car boot; ideal when we’re towing the caravan. Uto have made everything so easy to use- I can just sit back and enjoy an effortless cycle ride!

Reply from UTO (ex-Eovolt)
Very poor experience with the licenced seller (Fahrrad Stadler, Prenzlauer Berg). The bike's battery didn't work. Reaction of seller was slow if at all helpful. Needed three times of bringing the bike back for repair. The bike as such is very good.

Reply from UTO (ex-Eovolt)
Good quality bike, great distance with assist, 25 miles and still half charge left, this was on all terrains.
Very comfy and the level 5 got me easily up 1/10 gradient as if i was on a canal tow path. Defo recommend.

Reply from UTO (ex-Eovolt)
Great help when trying to find a part for my older model eovolt afternoon bike just had to show them my sticker on my bike.quick delivery too

Reply from UTO (ex-Eovolt)
The bike is good in general with a feeling of overall Quality so it is not bad bike per see. But I have one important concern. I bought my UTO OG200 mainly in order to be able to drive with my daughter as a passenger. But I really have to say that im not at all satysfied with the passenger seat solution.
I find the saddle to short to be able to drive a passenger in a comfortable way. My daughter is just 12 years old, and she is quite petite but even whith her size I experience that it is not enough space for both of us. (and I have normal lenght 1,78 cm), When she is on the bike I try to adjust my position so i move a bit forward but then it feels very narrow for me to reach the pedals and bike in a normal and comfortable way.
So my general feedback is that the quality of the bike is good but the design/solution for the passenger saddle is not. To be honest i would actually ask for a refund if that was possible because its clearly not delivering in the purpose I bought it for, and so far I can unfortunently not recommend this bike to other friends or customers that are looking for a quality bike with a functional passenger seat.
It loooks good in the advertisment but unfortunently it does not work good.
My reccomendation to next versions of the bike is to make the passenger saddle just 20-30 cm longer, I think that would reallty solve it.
I hope that it will possible help a bit when I get my other bigger saddle (i ordered the saddle for people that are taller, but It didnt come with the bike) but Im afraid it doesnt make a very big difference if that saddle is still the same lenght.
Please get back to me if you have any idea on how to solve it or adjust the bike so I can drive with a passenger more comfortable. '
Regards!
/ Joel

Reply from UTO (ex-Eovolt)
Purchased my first electric bike a Eovolt afternoon 20 origin on line. Delivered promptly and on time .very well packed. All instructions included all very straightforward. Impressed with quality and the ride .. well happy. Then had issue with battery not charging!! No energy shown on LCD display charger showing green light telling me charging had finished. Was it a faulty battery or charger unit? New battery £500????Messaged UTO support . Followed advice to try to ride the bike with power engaged … YES !!!!!.. LCD had gone in to sleep mode and reset showing battery was full. Superb customer support I would fully recommend 👍

Reply from UTO (ex-Eovolt)
Bought the UTO AFTERNOON OG20 at the start of May from Halfords in Brixton and at first absolutely loved it. Then after a few days I noticed the seat post was slipping down by between 4-6 inches during each way of my 8 mile commute to and from work. I used the provided tool with the seat latch open to tighten the grip on the seat post.
Tightening the seatpost grip didn't seem to work at all. During my commute home one afternoon going around 15mph on Borough High Street, London the entire seat unit collapsed into the frame of the bike causing me to fall off and cause an accident for another bike user and some pretty severe bruising for myself. There was no grip on the seat post whatsoever after this so I had to fold and walk the bike home. I'll just mention I am 185cm tall and 85Kg - within the specified height and weight restrictions of the bike.
Took the bike back to Halfords and they repaired the seat post clamp, only for the slipping to continue again so I eventually manage to arrange a refund.
I've reached out multiple times to UTO and Halfords about this to understand more about why this happened if it was built incorrectly or a design fault and no one has even acknowledged my communication. Hate to be a Karen but if you don't listen and acknowledge this kind of dangerous fault, others need to know.

Reply from UTO (ex-Eovolt)
I was a little Skeptical at first but after giving it a test ride, I couldn't wait any longer, so I bought it immediately ☺️
It's an Awesome piece of machinery, well designed with good quality and convincy in mind.
It's a real 👀 catcher too😉🥰love it👍🏾

Reply from UTO (ex-Eovolt)
I bought the UTO Afternoon OG20 Vintage after 2 months researching the market and it's features fitted my requirements.
The ride is superb and I am able to do many miles without any power very easily. To put it in context I am 84 years old. The power is very responsive with the torque assist and climbs well in the low power modes.
For a folding e-bike the ride is surprisingly solid and very like a normal bike and feels very safe down steep hills at speed.
On the negative side the seat clamp would not hold the seat at the desired position and I was stranded when it collapsed altogether. The Electric bike shop in Harrogate saw the bolt thread had stripped and are ordering a new clamp. They have managed to supply a temporary bolt to keep me riding and were extremely helpful.
The power selector on the computer is so small it is not manageble with thick gloves so I am currently using a pair with the left thumb cut out. A more premium computer with larger controls would be my main suggestion.
Apart from power controller and my seat post problem I wold have given 5*

Reply from UTO (ex-Eovolt)

Reply from UTO (ex-Eovolt)
BikePro (kings Heath, Birmingham) very helpful.
Bike itself (pro 20) excellent. Smooth, “nippy,” comfortable, easy to fold/unfold (after a little practice). Magnetic locking front wheel in position when folding,not very effective. Has a habit of working free, making the bike unwieldy. Key does not lock/unlock the seat post. I think it is the wrong key as it does it turn at all. Really good bike though. I’m enjoying it very much.

Reply from UTO (ex-Eovolt)
EXCELLENT folding ebike, Pro20 Afternoon. Very pleased with the ride, longer trips (30km) made easy compared with our older cheaper folding ebikes. Wider tyres and great brakes make for a much more confident ride. Best of all no oily chain making it so much easier to lift and transport along with super easy folding (old bikes rarely folded as it was to much of a faff!) Only criticism is the under seat reflector which snapped off both our bikes within hours! Not housed in a good place as you tend to grab when manoeuvring also can’t be seen if you have coat or jumper of any length, Re-think that UTO and the bikes are perfect 🚲 🤩

Reply from UTO (ex-Eovolt)
I absolutely love my UTO Pro20! It is fun, fast and easy to live with.
The downsides - it's a little heavy, the paint work is a bit fragile (but they sell touch-up paint) and I managed to snap off the reflector on the seat due to a weak plastic bracket. But I 3D printed a stronger replacement and all is good.
I use my UTO everyday and it's a joy. I'd buy another in a heartbeat.

Reply from UTO (ex-Eovolt)
We researched online before deciding on our electric folding bikes. Although the price point was higher than we originally budgeted, we are pleased that we stretched it to purchase 2 UTO bikes. This bike ticks all of our boxes, light enough to lift into our vehicle, easy to fold, good design and colour, and battery life for the distances we like to ride. The only downside is the quality of the mud guards, both have snapped, one on delivery and the other on the first ride. We've now removed them as superfluous to our needs and climate.

Reply from UTO (ex-Eovolt)
I bought a Eovolt of 16 inch. It fits perfect into our luggage compartment of our car (which is quite small). It is light enough for me to put it in there. It is fastly built up to ride. It feels extremly secure and stable. The mechanism works like magic. I took the bike into the train (Berlin-Warsaw) where there is nearly no space and y could roll the bike down the gangway into an empty cabin for 6 persons. From there I took the bike from Frankfurt (Oder) to the river Oder which means a lot of times hill up and hill down.(8 km). From the first two seconds until the end (stop at red light) I could go at 25 km/h always. I'm very happy with my Eovolt 16 inch.

Reply from UTO (ex-Eovolt)
When the bike is folded, if you go backwards, you scratch the joint with the pedals :(

Reply from UTO (ex-Eovolt)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.