Joel was patient and understanding. He took the time to fully explain where he was calling from and what standard processes take place when a new tenancy has started. He did find me the best deal an... See more
Company replied
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Review summary
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Reviews shaping this summary
Crystal was extremely helpful with sorting my electric and gas out for my small business , after the stress of sales calls she called and explained everything in detail, gave me great prices and the c... See more
Company replied
Jared and Josh helped me immensely to finalise the best deal possible and supported me in every way possible as it is my first business and they were very patient with me. I am gonna definitely be usi... See more
Company replied
John and Spencer were both extremely helpful in my process of securing energy rates for my business. Spencer took plenty of time on a call with me to go through exactly what I needed, what was availab... See more
Company replied
Company details
Written by the company
Welcome to Utility Outlet, where we specialise in simplifying the search for the best business energy deals! As dedicated experts, we compare a range of options to help businesses find the most competitive gas and electricity quotes.
Contact info
United Kingdom
- hello@utilityoutlet.co.uk
- utilityoutlet.co.uk
4.7
Excellent
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
joel dealt with our swap over he was…
joel dealt with our swap over he was excellent
19 May 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review!
We’re so pleased to hear Joel provided an excellent service while dealing with your switch over.
We really appreciate your feedback! 😊
Thanks,
David
Utility Outlet
Saving money
Jared has helped our schools change suppliers and get better deals to save us money. Very well explained
19 May 2026
Unprompted review
Reply from Utility Outlet
Thank you for your kind review!
We’re delighted to hear Jared was able to help your schools secure better energy deals and clearly explain the process throughout.
We really appreciate your feedback and are pleased we could support you in making savings 😊
Thanks again
David
Utility Outlet
I spoke to Joel
I spoke to Joel. he was extremely helpful and gave me best deal on gas and electric for my business.
19 May 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review!
We’re really pleased to hear Joel was able to help you secure a great deal for your business gas and electric.
We appreciate you taking the time to share your experience 😊
Thanks again,
David
Utility Outlet
Crystal was very helpfully in setting…
Crystal was very helpfully in setting up new account
11 May 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review!
We’re pleased to hear Crystal was so helpful in getting your new account set up. We’ll be sure to pass your kind feedback on to her.
We really appreciate your support!
Many thanks
David
Utility Outlet
Great call from Crystal
Great call from Crystal, 5/5 informative, efficient and saved us money.
11 May 2026
Unprompted review
Reply from Utility Outlet
Thank you for the fantastic review!
We’re delighted to hear Crystal provided an informative and efficient service whilst also helping you save money, exactly the experience we aim to deliver.
We really appreciate the 5⭐ feedback and your support!
Many thanks,
David
Utility Outlet
Had a phone call with Crystal from…
Had a phone call with Crystal from Utility Outlet, she was pleasant , clear and very helpful whilst on the phone call in regard to setting up a new supply for our store. Would highly recommend her to others as well as the professionalism of the call .
9 May 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for taking the time to leave this lovely review!
We’re really pleased to hear that Crystal provided a clear, professional, and helpful experience whilst assisting with setting up your new supply.
We’ll be sure to pass your kind comments on to her. We truly appreciate the recommendation!
Many thanks,
David
Utility Outlet
Reply from Utility Outlet
Thank you for your kind feedback.
We’re delighted to hear that Crystal has been brilliant!
We appreciate you taking the time to share your experience.
Many thanks,
David
Utility Outlet
very helpful and gave good advice
very helpful and gave good advice, lovely lady, all was a really easy process brilliant service
7 May 2026
Unprompted review
Reply from Utility Outlet
Thank you for your kind feedback.
We’re delighted to hear that you found the service helpful, received good advice, and that the process was smooth and easy throughout.
It’s great to know you had such a positive experience! We really appreciate you taking the time to share this.
Thanks,
David,
Utility Outlet
Crystal absolutely amazing I rate her…
Crystal absolutely amazing I rate her incredibly helpful x
7 May 2026
Unprompted review
Reply from Utility Outlet
Thank you for your kind feedback.
We’re delighted to hear that Crystal provided such an excellent and helpful service. We will ensure your comments are shared with her.
We truly appreciate you taking the time to share your experience.
Thanks again!
David,
Utility Outlet
Jared and Conor were incredibly helpful…
Jared and Conor were incredibly helpful with getting our electric sorted. done so in great speed for us is well. couldn't fault them with anything. would highly recommend the company.
30 April 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your kind words!
We’re really pleased to hear that Jared and Conor were able to get everything sorted quickly and make the process smooth for you. It’s great to know their support made a positive difference.
We really appreciate the recommendation!
Thanks,
David
Utility Outlet
Great service
John and Spencer were both extremely helpful in my process of securing energy rates for my business. Spencer took plenty of time on a call with me to go through exactly what I needed, what was available and what may make the most sense and followed up via email with all the options we talked about. John was particularly patient whilst we discussed internally and then made the set up very quick and easy to do. Communication was great and I had up to date pricing everyday to ensure I got the best price. I couldn't fault either of them - really excellent service.
1 May 2026
Unprompted review
Reply from Utility Outlet
Hi Olivia,
Thank you for taking the time to leave us a review. It's great to hear the process and your experience were excellent!
We will be sure to pass your comments on to John and Spencer.
Many thanks,
David
Utility Outlet
Jarrod & Jack were very helpful with…
Jarrod & Jack were very helpful with our switch. I would recommend them to others who were thinking of switching.
Clear friendly and professional
30 April 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your review, Leanne!
We love hearing about our customer's successes. Wishing you all the best for the future.
Many thanks,
David,
Utility Outlet
Great first call, then rubbish
Lewis and Jared were very helpful in initial call. But the implementation was weak with mistakes, and communication became a zero priority once agreement was made. They promise to pay customers for a 5star review, which is why there are so many.
30 April 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for your Review, Ben!
It's great to hear that Lewis and Jared were so helpful, we'll be sure to pass your thanks on to them.
Thank you,
David
Utility Outlet
Amazing service
Amazing service, Jordan was more than helpful and efficient. Super happy with the service.
28 April 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your lovely review!
We’re really pleased to hear Jordan was so helpful and efficient, and that you’re happy with the service.
Many thanks,
David,
Utility Outlet
Crystal was amazing
Crystal was amazing! Dollowed up and did exactky what she said! Nice freindly and efficient
28 April 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for taking the time to leave us a review!
We’re really glad to hear Crystal followed up exactly as promised and made the experience a positive one.
Many thanks,
David
Utility Outlet
Great Service
Joel made my switch easy & quick without fuss or issue. A pleasure to deal with & would highly recommend
27 April 2026
Unprompted review
Reply from Utility Outlet
Thank you for your feedback! We’re delighted to hear Joel made your switch quick and hassle free. We really appreciate your recommendation.
Many thanks,
David
Utility Outlet
JOHN WAS VERY HELPFUL AND EXPLAIND…
JOHN WAS VERY HELPFUL AND EXPLAIND EVERYTHING WELL.
23 April 2026
Unprompted review
Reply from Utility Outlet
Hi Domenico,
That's great to hear! We’re really pleased John was able to support you and explain everything clearly. Thanks for sharing your experience.
Many thanks,
David
Utility Outlet
Jared contacted me in assistance with…
Jared contacted me in assistance with finding the best supplier for my salon. Image quickly found me the cheapest supplier and I was signed up in minutes . The nuisance cold callers cold callers were stopped that day . Very friendly and informative . Would highly recommend
23 April 2026
Unprompted review
Reply from Utility Outlet
Thank you for your feedback! We’re really pleased to hear Jared was able to quickly find you a competitive supplier and make the process smooth and hassle-free.
It’s great to know we could also put a stop to those nuisance calls, your recommendation means a lot.
David
Utility Outlet
Reply from Utility Outlet
Thank you for your feedback! We’re really pleased everything was sorted quickly and smoothly for you.
David
Utility Outlet
Great experience!
Seamlessly had our utilities service sorted and transferred over thanks to Lewis and Jared's help...they found us a great rate and it was overall a painless experience.
21 April 2026
Unprompted review
Reply from Utility Outlet
Thank you for your kind feedback! We’re really pleased to hear Lewis and Jared made the process smooth and stress-free while securing you a great rate.
We appreciate you taking the time to share your experience.
David
Utility Outlet
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