Really disappointed in this product. I bought the tanning water and all the reviews on Facebook were positive. I used it for 3 days in a row & it turned my face orange & patchy. Wouldn't recommend. I'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Really disappointed in this product. I bought the tanning water and all the reviews on Facebook were positive. I used it for 3 days in a row & it turned my face orange & patchy. Wouldn't recommend. I'... See more
Company replied
This is the first time I’ve used the turbo tanning mousse & I wish I’d found it sooner! Lovely bronze colour after 3 hours. I have psoriasis on my elbows and knees and also dry hands just before t... See more
Can’t go without this product throughout the year it’s perfect the original is the best one the darker one shows a bit too much pigmentation for my olive tone skin thanks utan! And for the added freeb... See more
Exceptional customer service - so helpful in sorting out a faulty pump on a tanning mousse. The product I originally ordered was no longer in stock but I still got a replacement product which was as c... See more
With multiple beauty awards and world’s firsts to our name, we specialise in tan with a focus on health and wellbeing. Loved for our high-performance formulations with superior ingredients, such as our signature organic DHA. We are committed to bringing you the most innovative tanning products in the world.
United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really disappointed in this product. I bought the tanning water and all the reviews on Facebook were positive. I used it for 3 days in a row & it turned my face orange & patchy. Wouldn't recommend. I've used other facial tanning products with much better results.

Reply from utan
Don't even know where to start with this tan. I've been using it for years now. I've tried every tan under the sun, Molly Mae, Bondi Sands, St Tropez, the list could go on. None last and look as good as U Tan have. The colour is beautiful and goes on like a dream. The colour is a dark but natural tan. I do use a sunbed every now and again and i love the natural olive tan colour, this gives that look as if you've been in the sun. It has a reddy undertone which i prefer but doesnt make you orange. The smell is like cherry bakewell tarts and smells unreal when putting it on. I tried the Molly Mae Filter last week just as i was running out of U Tan and i will never again, it was awful! The only thing i would say is the bottle is kind of small and you dont get alot for your money, but one layer of this tan is enough! I also suffer from sensitive skin, eczema and psoriasis and it doesn't effect these. Thanks U Tan.
Can’t go without this product throughout the year it’s perfect the original is the best one the darker one shows a bit too much pigmentation for my olive tone skin thanks utan! And for the added freebie!
Great product and great customer service- highly recommend buying utan!
Responded very quickly to my query and dealt with it very efficiently and professionally. First-class!!
The products are great and the customer service is excellent.
Adia dealt with my query quickly and efficiently very impressed.
Highly recommended I bought this product because I seen so many people use this and combat breakouts and wow! I've been to doctors I've had creams pills you be it my skin always flares back up and being in my mid 30s and never having skin issues this wad a massive confidence destroyer for me but after finding this product I'm actually just amazed it's been not even a week and I can already see results
Exceptional customer service - so helpful in sorting out a faulty pump on a tanning mousse. The product I originally ordered was no longer in stock but I still got a replacement product which was as close to the original as possible. I have to say the tanning water is great. I have sensitive skin which reacts very easily and have had zero issues or flare ups from using it - love it and have recommended to friends and family.
Fab tan., bit of a leaky bottle but customer services soon sorted and rectified the matter!!! Thank you
Basically love the cherry mousse and face mist, my bottle leaked… sorted and replaced - fab service
I recently had an issue with my order where a couple of items went missing in transit. I contacted utan customer care, and Adia from the team responded quickly, kindly, and professionally. She guided me through what information and photos to send, handled the issue right away, and arranged for the missing items to be resent without any hassle.
It’s rare to experience such friendly and efficient customer service these days, and I’m really impressed with how they handled everything. Thank you, Adia, for turning what could have been a frustrating experience into a positive one. I’ll definitely continue shopping with Utan!
Adia with UTAN IS THE BEST! UTAN gives me the Dark Tan (natural look) just like being on the beach! No irritation/itchy skin just a Gorgeous DARK Tan!! I have been using UTAN for over a year. I previously used another product that broke me out in a horrible itchy rash, found UTAN & I AM SO GRATEFUL FOR UTAN! TRULY AMAZING PRODUCTS! NO ISSUES WITH ITCHY SKIN! MY ONLY REQUEST IS TO PLEASE BRING BACK SKIN IDOL!! I LOVE UTAN!! I do have sensitive skin and UTAN is truly a quality product. Skin Idol gives the tan look without makeup, takes very little and just a beautiful tan glow! PLEASE BRING BACK SKIN IDOL!
After years of searching for a DHA free tanner I'm over the moon. The Utan Total Glow DHA free tanner is fabulous.
Not as dark as a DHA tanner but when you’re completely allergic to DHA it’s a god send. Have patience it takes 4-5 days daily use to really establish but it’s so worth it. Subtly bronzed, no awful itching and feeling ill.
Just ordered two more bottles to keep me going through Summer.
Thank you Utan this product is so important to those who suffer DHA allergy.
I had a great experience with utan! One of the products I bought from a store was faulty. I dm’d utan to ask them if this was supposed to be like that and after I sent them a quick video of the product they were more than happy to send me a new product. It came within days of originally messaging. They were so quick to respond and polite and really helpful!
Really good tan and customer service best colour and smell by a long shot
I've only had utan x Jamie Genevieve CBD Tanning Water 50% Darker for a week and so far I have noticed a change in my skin for the better. My skin was starting to look dull and tired with some angry, red acne but this product has given my face a natural, healthy looking tan and glow and has also calmed down and almost fully cleared up my acne. It is easy to use, doesn't stain clothing and doesn't go patchy. It leaves my face with an even tone all over and I don't think I will need to use foundation for everyday use anymore. The price seems a little expensive for a 100ml product but you only use a small amount and I think the bottle will last a while. I will definitely buy again and recommend to friends.
I had my skin under control for a year after using bioderma, used this once and three days later a large breakout of spots, really unhappy with product
I have been contacted by Utan customer service and they have sent me out an alternative product to try. I feel the need to mention how good their customer service is, they genuinely are trying to help. I will update again regarding the actual product.

Reply from utan
I've been using utan tanning spray since October last year and a lot of wonderful things happened. Day by day I noticed lovely improvements on my face. My pimples are drying, and my face is having a natural looking glass skin effects with a glow that's noticeable by many. I received a lot of compliments from my family, co workers and friends after consistently using the tanning spray.
Using for years and whenever i have had a rare delivery issue Adia has gone over and above. The face tan mist I couldn't live without now. I mist over my skincare at night and buff in with a brush you sadly no longer sell. Other than that 10/10!
The Instagram video got me! The beautiful glowing lassy (that now seems to have gone down the facial alteration road sadly) convinced me! A spray that could actually make me look healthy and glowy might maybe make my darker patches blend in? I might look healthy instead of blotchy? No. First time I tried it I think it seemed OK on face, was very patchy on neck so I had to facial scrub my neck several days in a row to get the weird patchy orange off. A few weeks later tried it again, slightly less patchy on neck but got spots on face and neck.
Then I thought well try it on legs then, how bad can it be? But it seems impossible to get it even. I have really orangey tan chunks and other bits don't look sprayed at all. Also that night I couldn't figure out what the weird feet smell was after I had clean bedding, I was clean...ah, it's this stuff. Has to go in the bin.

Reply from utan
Stopped working after a few uses.
This product seems great in the beginning, however, stopped working on my skin after only a few uses. It is disappointing that the FB page purposely deletes any negative reviews, meaning that there is not an accurate representation of the product. In the future I will not be repurchasing this item.

Reply from utan
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.