Worst customer service around. Not only did i purchase a product i also paid extra to habe it ship next day as they had that option. Unfortunately they never sent it u til thr following day making a... See more
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We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they re... See more
Company replied
Packed extremely well. In multiple packages, seven to be exact. Made in mf ‘Merica!! Seriously, support your home and countrymen, implement your very own personal tariff and stop buying Chinese gar... See more
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Ordered replacement carbon bed media for my while home system. Arrived as described. Always easy to change out with provided filter. Media seems to have less fines this time - which is nice. Used f... See more
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Company details
About US Water Systems Inc
Written by the company
Since 2002, we have been focused on providing our customers with the best water possible. We promote Made in the USA Products and great American Craftsmanship. We can solve any water problem, whether it is for a home (residential) or a business (commercial).
At US Water Systems, we know water, and we know it well. Our sales department and tech support are staffed with a multitude of Certified and Master Water Specialists, as well as former installers. We carry a healthy skepticism about your water. We are here to deliver solutions, not sell systems.
There are many things that make US Water Systems different. We manufacture our systems in our own state-of-the-art facility in Indiana and sell direct to the end user (whether that be residential or commercial). We cut out all the middlemen and sell direct.
Bypassing all the middlemen gives you the highest quality products at a very competitive price and enables us to have the best technical support in the industry. In fact, it is legendary! We have over 300 years of combined technical expertise. We are not happy until you are… and that is where our experience comes in.
Our core approach is simple. There is nothing more rewarding than solving people's water problems. We make people's lives better by solving their water problems. To us, there is nothing better than knowing we put a smile on someone's face by solving their water problems.
We are family owned and operated. That eliminates the corporate, impersonal transaction. When you buy from US Water Systems, you become part of our family.
We have a fanatical attention to quality. There is no one in the industry who builds systems like we do. Quality always wins out, which is why our warranties are the best in the business.
We have legendary technical support. Many companies do not answer their phones after the sale, and some even try to send you to our technical support department. With US Water Systems, you get legendary support for life!
US Water Systems is the only company who puts their money where their mouth is. If our product fails to perform within the first year, we will either refund your money or add and/or replace your equipment.
We have highly trained and experienced water specialists. Led by “The Water Doctor”, who is a Master Water Specialist with over 50 years of experience, no other company has the wealth of experience that US Water Systems exhibits.
The highest quality products with cutting-edge technology sets us apart from our competitors. We are fixated on dependability and efficiency like no one else. At US Water Systems, good water starts here!
Contact info
9250 Bradford Rd. Suite 195, 46168, Plainfield, United States
- +18006088792
- customerservice@uswatersystems.com
- uswatersystems.com
4.1
Great
1K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Reply from US Water Systems Inc
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Order was processed promptly
Order was processed promptly, including notification when shipping was done, and the packaging was excellent to protect the bulb and sleeve (glass). Very satisfied with the product and service from US Water Systems.
--WA
29 November 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. I will make sure fulfillment knows how appreciative you are. We appreciate your business and look forward to serving you in the future.
Life is better now.
So far it has been great. Pretty easy to install. Water is much much better.
4 December 2024
Reply from US Water Systems Inc
Great to hear! We appreciate that you took time to leave us a review. Thank you for your business and we look forward to serving you in the future.
Easy installation
Easy installation, R.O. system works peerfectly. And it works great with my nugget ice maker. Before this filtration system I used to see mineral flecks in the ice, now there are no more flecks.
3 December 2024
Reply from US Water Systems Inc
Great news! So glad that you are happy with your purchase. We truly appreciate you business and look forward to serving you in the future. Thank you for choosing US Water Systems.
I can honestly say everybody was very…
I can honestly say everybody was very helpful and troubleshooting Ro 5 filtered unit. It took a little bit to troubleshoot all the way to what was causing the issues but the help we received help us to navigate some of it on her own and with their help get what we needed ordered
3 December 2024
Reply from US Water Systems Inc
So glad to hear. Thank you for your kind review and feedback. We appreciate that you took the time to leave us a review. Thank you for your business and we look forward to serving you in the future.
Filters fit perfectly
Filters fit perfectly, no issues. Quick service and updates on the shipping provided.
3 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. So glad that everything fits so well. We appreciate your business and look forward to serving you in the future.
Top notch service
Top notch service. So informative and helpful not to mention great prices. A fabulous business in true service to it's customers
16 December 2024
Reply from US Water Systems Inc
We really appreciate your kind review and feedback. Thank you for your business. We look forward to serving you in the future. Thank you for choosing US Water Systems!
Sentry PFN pollutes water
Sentry PFN pollutes water. Fluoride filter appears to be doing the same. Not great customer service. Just bad all around.
2 December 2024
No directions were sent with my order…
No directions were sent with my order so I went online to view your video and it’s old and that it doesn’t take to do account the new system that I purchased
2 December 2024
Reply from US Water Systems Inc
We apologize about this. WE appreciate your business and feedback and hope to serve you in the future. If you have any questions, we would be happy to help you. 800-608-8792. Thank you for your business.
Reply from US Water Systems Inc
Thank you for your business and we look forward to serving you in the future.
Needed some retainer clips and couldn’t…
Needed some retainer clips and couldn’t find them anywhere. Was able to stock up and finish my project thanks to US water systems
29 November 2024
Reply from US Water Systems Inc
Thank you for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Great knowledgeable helpful customer…
Great knowledgeable helpful customer service very nice people and a very good product ! Highly recommend this company and definitely will order from them again
29 November 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing us!
I just have a problem when you send an…
I just have a problem when you send an email to the customer service department and it gets completely ignored.
29 November 2024
Reply from US Water Systems Inc
We apologize for this oversight. Please reach out to us at 800-608-8792 and we would be more than happy to help you. Thank you for choosing US Water Systems!
I had an awesome experience
I had an awesome experience. I accidentally made a duplicate order. I emailed them to cancel one and they did. No issues! Would definitely purchase from them again.
26 November 2024
Reply from US Water Systems Inc
Thank you so much for taking the time to leave us a review. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Thank you so much for your kind review. I will make sure to let John know how appreciative you are of his guidance. We look forward to serving you in the future. Thank you for choosing us.
Dealing with US Water was fine
Dealing with US Water was fine; Shipping Fed X was not on time at all - which is usual for me. Usually always late on anything shipped by Fed X.
9 December 2024
Reply from US Water Systems Inc
We apologize for the shipping delay. But, we are very appreciative of your business and we look forward to serving you in the future. Thank you for choosing us.
Very friendly
Very friendly, kind and very helpful. Took my order and i was done in no time, Thank You
12 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Jake my sales person was extremely…
Jake my sales person was extremely helpful getting me the product I wanted
10 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. I will make sure Jake knows how appreciative you are for his guidance. We appreciate your business and look forward to serving you in the future. Thankyou for choosing US Water Systems.
Reply from US Water Systems Inc
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Cost me 300 bucks to have someone come out…
Cost me 300 bucks to have someone come in and change the sand and stuff inside but.....US WATER owned the problem and sent the parts A.S.A..P...great service. However...I never got an instruction book with the system but did have one emailed to me......just not the same everything should be shipped with instructions as I had no clue and could not have dome this by myself.
26 November 2024
Reply from US Water Systems Inc
We apologize that you didn't receive an instruction booklet - thank you for bringing it to our attention. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems and have a wonderful holiday.
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