Worst experience possible. Paid for a unit in Atlanta (Roswell Road at I-285) online. I went to the facility the gate code provided by text did not work. Fortunately another customer let me though... See more
Company replied
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Worst experience possible. Paid for a unit in Atlanta (Roswell Road at I-285) online. I went to the facility the gate code provided by text did not work. Fortunately another customer let me though... See more
Company replied
Reserving online was very simple followed by a quick call from Lisa to schedule in person showing and setting up. Lisa did excellent job telling me all about how everything works and showing me around... See more
We are very happy with the efficiency and professionalism of the staff, specially their thoughtfulness (Like cutting the package of our new lock in case we did not have a scissor). The facility is imm... See more
Jose and Simon were awesome and made me feel at ease today during a very stressful move. I wasn’t anticipating needed a storage space but I’m glad I chose this one because of the service I received. I... See more
Information provided by various external sources
1961 NE 164th Street, 33162, North Miami Beach
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Haven't moved in yet but so far so good! Easily found and reserved a unit online and immediately got a confirmation call.
Reserve online is super easy and super cheaper then any in my area highly recommend
I got there and they wanted to charge me $10 a month more than was confirmed to me but Melani there was able to help me.
TKS
GG
The employees were top notch. Very friendly and professional. The units are clean and reasonably priced. Very secure.
The young woman, Rhiannon, who processed my application was very pleasant, knowledgeable and professional.
They never tell you about extra fees and mandatory insurance fee
I was very impressed with the response time to an email reservation I sent. And when we stopped in to look at the property the staff member there was extremally helpful.
Great service. Giancarlo at the Hialeah, USSelf Storage was very professional and provided excellent service!
Couldn’t have been more helpful and made check in easier
Patrick O'Shea was awesome. He showed me different units and he was very knowledgeable of the facility. I give him 5 stars.
Very nice professional explain in everything
Thank you
Fernando Garzon.
Very easy to get a storage locker and complete the paper work. Unit was clean and as described over the phone.
Very good customer service and very helpful
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