Misleading promises
Misleading promises, contradictory contract information and a dangerous delay during my VAWA safety relocation
September 27, 2026 — My move is still ongoing. I will update this review when the job is complete.
I hired Moving Services NV for an urgent interstate VAWA-related safety relocation. The company knew that my situation required dependable scheduling because delays could increase my safety risks.
Josh originally quoted approximately $3,900. He then claimed he was personally giving me his own $1,000 employee discount, presenting it as an extraordinary favor. My signed estimate separately lists a 62.30% tariff discount of $1,677 and another $1,000 discount. My final estimate was $1,816.51, and I paid a $700 deposit.
Josh assured me that the company wasn't a broker and that my agreed price wouldn't change. Adam subsequently reinforced the pricing assurance.
Josh also told me Nancy would fit me into the schedule because of my safety situation. Nancy explained that she couldn't accommodate me the following day but would arrange pickup the day after, September 26, IN THE MORNING.
I accepted and arranged my relocation accordingly.
Meanwhile, Denise called me twice about the same inventory. During the second call, she changed her answers and warned that I might need to repack my bags. I was also told I might need to purchase additional boxes.
My signed estimate explicitly includes "4 PLASTIC BAG/LARGE" and advertises a "Guaranteed and binding rate."
THE COMMUNICATION PROBLEMS
I repeatedly informed the company that my primary telephone number was malfunctioning. Calls weren't reliably coming through, and I would receive voicemail notifications rather than being alerted when someone actually called.
I provided a working secondary number and specifically requested that they use it.
Despite this, they continued calling my malfunctioning number.
My attempts to obtain timely scheduling information by telephone, email and text went unanswered.
On September 26, I waited for the morning pickup Nancy had promised. The company subsequently changed its communications to a noon-to-3 p.m. call window.
At approximately 3:20 p.m., Destiney finally called to announce that pickup would not occur until 4–6 P.M. THE FOLLOWING EVENING!
When I challenged this postponement and requested my deposit back, she initially refused, citing the cancellation policy.
I informed her that our interactions were being recorded and that I intended to report the company to the Better Business Bureau.
Destiney argued that Nevada law prohibited recording conversations without the other party's knowledge or consent. I reminded her that I was physically in Arizona and that her Nevada company was conducting business with an Arizona customer.
Following that exchange, she offered cancellation and a refund.
However, I ultimately accepted the delayed pickup under what I experienced as considerable duress. I still urgently needed to relocate and had already made substantial financial commitments.
After reviewing other customer complaints involving this company and similar complaints about interstate movers, I'm concerned about recurring patterns involving attractive discounts, repeated inventory discussions, changing instructions and last-minute complications.
I cannot establish whether these practices are coordinated or intentional, but the cumulative effect in my experience was confusion, financial pressure and increasing desperation.
The additional expenses have already exceeded the supposed savings I was receiving. More importantly, this disruption potentially prolonged my exposure to an unsafe situation.
THIS REVIEW IS NOT FINAL. I WILL UPDATE IT WHEN THE JOB IS COMPLETE, including the actual pickup, delivery, final charges and resolution of the outstanding issues.