US Passport Online Reviews 9

Complete Scam!
It looks like the official State.gov website, but they want to charge you $130 just to pre-print forms for you. Avoid at all costs!

This website is a complete scam. They will take your money and do nothing in return. You will still have to mail all the forms and your photo in. It’s $130 for no services rendered.

USPASSPORT18447314766 I was under the assumption that I was applying for an expedited passport renewal, paying $119. on 04/07/25 and sent the paperwork to the US Dept of State the following day. Received notification from the Dept. Of State on 4/17/25 advising that my application was placed on hold for a lack of payment. I subsequent called that agency and learned that the funds I paid was paid to a scam company which is in no way affiliated with the US government. I eventually had to drive a total of five hundred plus miles to Houston, TX for an in person appointment the following morning, stay at a Houston hotel at the cost of $212. I had the appointment the following morning, and had paid to pay $190 for the passport and wait another five hours so I could obtain my new passport for overseas travel which was to occur five days later. I filed a claim with my American Express credit card, though they sided with this scam company and paid them the $119.

TOTAL SCAM site.... I managed to get my husband out before he paid but he had already entered so much personal info!!!

Total scam! Paid $90 for what we thought was a passport but it's just a service. Never filled out application and they refused to give a refund. Please report to BBB!

Total scam! They charged me 90.00 last night for what I thought was a passport application. I downloaded it and got copies etc. today. I went to the local courthouse and said I’d already paid for the passport. She said I’ve never heard of this. I’ll be charging you 130.00 for a passport. Meanwhile they got all my personal information.

They are scam and they will sell your information like my.Be aware and report them.. WARNING! This is NOT the federal government webpage to apply or renew your passport!

I'm unsure how I ended up on this site, as I specifically went to the travel.gov site to renew my passport and *thought* I went through the steps to renew online, so I was incredibly confused when, after providing my credit card info and filling out the application, it was not allowing me to submit the form and instead wanted me to print and mail it in. Instead of submitting the form, I just closed it and sent an email through travel.gov to inquire why they wanted me to print the form when I was attempting to renew online and I got an automated email back from travel.gov with FAQ, etc. Again, if I am also emailing travel.gov, I am operating 100% under the assumption I am on still on their site where I started. I went back in again later to try again. This time, I had no issues with the process and my card was charged the $130 I expected. Now we move on to 12/31/22, when I notice a 2nd passport charge hit my card for $90. I'm confused because I haven't expedited anything, nor added anything additional to expect to be charged more than the $130. I called the travel dept and they couldn't figure out what it was and asked me to follow up in a few days, which I did. As I was on the phone with this gentleman, he also has no idea what the charge could be for, so I'm looking at the charge while on the call with him and compare the charges and notice that the $90 charge has a different company listed and, when I click on the charge, it gives me a FL address and a phone number and it says the charge is for USPassport Online, so I thank him and tell him I'm going to call this number directly. When I called, I got an automated message that their representatives are busy, and it directs me to their site to ask a question. I go there and it is not a familiar site whatsoever and I don't feel I've ever been on that site to this day. I've even tried googling that specific company after the fact to see if they come up right away for passport renewal and they don't, so my only thought is that they have something imbedded in travel.gov to reroute people to their site. Anyway, for reps that are too busy to answer the phone, my question was answered within literal minutes. They kept stating that I have to contact the gov for questions regarding my passport charges as they are not associated with them in any way, although I am repeatedly telling this person that, yes, the gov charged me for a passport, but I'm not disputing their charge. I'm disputing the charge that says USPassport Online specifically and has their number attached. After several exchanges, they tell me that I used their site as a service to review my passport application for errors to ensure it would be accepted by the government. What?! How is some random site going to verify that my personal data is accurate? There is no other *trick* to these forms; they are very straightforward and ONLY ask questions that the applicant would have the answers to. So, after he's stating I agreed to this by using their site and entering my card info, I push further. I want confirmation that I agreed to anything and I want proof that they provided me some sort of service. He sends me a snip of my signature with nothing attached and then separately, a copy of the application I completed before just deleting and never doing anything with it. I press him again and point out that most sites will have you sign an application stating everything is true to the best of your knowledge, so I want something that shows the terms that I allegedly agreed to that has my signature on it. All he can prove is that I thought I was providing the gov with this application and my card info (which, by the way, I am STILL incredibly concerned that this company has ALL of my personal data including SSN, DOB, address, etc and can pull it up at any time in spite of the fact I never saved nor submitted it). I also ask for a breakdown of what services are provided for $90 because I haven't received anything - no confirmation that they received my application (because I did not submit it), let alone a "review" of that application either confirming it was good or that corrections were necessary. At that time, they said they would cancel the order and refund my money, but wanted to point out the invaluable service they provide to the elderly and those confused by government forms (how is providing your own personal information confusing in any way??). They also stated that they answer calls free of charge, yet the government answered twice and they routed me to email. I told him to refund my card and also pointed out that since they have my DOB, they can see I'm not elderly and I have no issues with gov forms. They never responded or returned my money and I've filed a dispute and will provide their email as proof that they promised a refund if I have to. Stay away from this company. They are a scam and will keep your data.

I applied for a passport renewal earlier this week and was able to get it to me by Friday!!! I would recommend this service to anyone in need of a passport application and looking to get it super quickly and without hassle.