I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with U.S. Passport Services. The entire process was easy, efficient, and timely. I was pleasantly surprised by how quickly everything was handled, and I received my passport a... See more
Company replied
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too. It always makes me nervous to give up my passport while wai... See more
Company replied
Once I figured out I could do it online it was pretty easy to fill out the form. Removing the background from the photo was challenging but that's a computer/technical knowledge issue.
Company replied
4.4
Excellent
487 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
Not clear that this a third party site, paid $150 for services I wasn’t going to use; told them I wasn’t going to use their services and they told me they could only offer 25% back as a refund ($37.50), poor process and even poorer customer service, explained that I’m not using your website, I’m not using your services (including the form) and that I want a full refund and they offered 50%
17 September 2026
Unprompted review
This was such an easy process
This was such an easy process! The post office was extremely helpful and even helped me package everything to ensure it was all there!
3 September 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your feedback Kandance! We’re delighted to hear that the process was easy and that the post office team was able to assist you with packaging everything. We truly appreciate you taking the time to share your experience!
Easy online application process
Online application process was very easy and straightforward. No issues with following instructions for next steps and received passport in much quicker time than estimated!
18 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We’re so pleased to hear that you found the online application process easy and straightforward, and that the instructions for the next steps were clear. We truly appreciate your feedback Juan!
Reply from Uspassportandvisa
Thank you so much for your kind words Carla! We’re thrilled to hear you had such a great experience with our service. We strive to provide a smooth and helpful experience from start to finish. We truly appreciate your support!
It was easy to navigate.
6 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review! We’re glad to hear you found the process easy to navigate. We strive to make every step clear and straightforward for our customers. We truly appreciate your feedback!
Super easy process.
This was a very simple process and very easy to complete forms. My passport came in two weeks.
3 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Barbara! We’re delighted to hear that you found the process simple and the forms easy to complete. We’re also glad your passport arrived promptly. Thanks for working with us.
Process was easy and my passport came…
Process was easy and my passport came very quickly.
17 September 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review Tiffany! We’re happy to hear that you found the process easy and received your passport quickly. We strive to make the experience clear, simple, and efficient from start to finish. We truly appreciate your feedback!
Simple and fast
Simple, fast and convenient. My new passport arrived much sooner than anticipated.
2 September 2026
Unprompted review
Reply from Uspassportandvisa
We’re so pleased to hear that you had a quick, convenient, and hassle-free experience. It’s wonderful to know your new passport arrived earlier than expected. We strive to make the entire process simple and easy to navigate. We truly appreciate you taking the time to share your experience Ann!
The process was so quick and easy
The process was so quick and easy. Turnaround time was about three weeks. Much faster than I anticipated.
12 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Julie! We’re so glad the process was easy and that your passport arrived quickly. We know how important a timely turnaround can be. We truly appreciate your feedback!
I didn’t want to do the application…
I didn’t want to do the application online due to my lack of experience doing it, but it was worth trying. It was easy to follow through and completing all tasks.
6 July 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We understand that completing an application online can feel a little intimidating at first. We’re glad you decided to give it a try and found the steps easy to follow and complete. We strive to make the process clear and user-friendly for everyone. We truly appreciate your feedback!
Great
Great, efficient and easy process.
Delivery of passport was sooner than expected.
Exceeded my expectations
17 September 2026
Unprompted review
Reply from Uspassportandvisa
We’re so glad to hear that we exceeded your expectations Felix! Thank you for sharing that you found the process easy and efficient, and that your passport arrived sooner than expected. We truly appreciate your trust and your feedback!
They made the instructions for getting…
They made the instructions for getting my stuff mailed pretty simple. I don’t feel like I got the exact name I wanted on my passport tho. Maybe I did something wrong
30 July 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience John! We’re glad to hear you found the mailing instructions simple and easy to follow. We’re sorry to hear there was some uncertainty about the name on your passport. Passport names are issued according to the application and government requirements. We remain available if you would still like support regarding your order. We appreciate your feedback!
Received my old passport and the new…
Received my old passport and the new passport very quickly!
17 September 2026
Unprompted review
Reply from Uspassportandvisa
We appreciate you taking the time to share your experience Emanuel! We’re happy to hear that your passports arrived quickly. We strive to make the instructions for the renewal process as simple and hassle-free as possible. Thanks for working with us.
Reply from Uspassportandvisa
We’re so glad to hear that renewing your passport was quick and easy. We strive to make the process as clear and straightforward as possible, and we truly appreciate you sharing your experience and review Janis!
Fast Service
Passport was returned to me several week earlier that expected.
16 September 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Vince! We’re delighted to hear that your passport was sent earlier than expected. We’re glad we could make the process quick and convenient for you, and we truly appreciate your feedback!
Easy to navigate
Easy to navigate. I also had an issue with submitting the first time and there were clear instructions on how to rectify the situation.
16 September 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your feedback Andrea! We’re glad to hear you found the process easy to navigate and that the instructions helped you resolve the issue with your first submission. We strive to provide clear, straightforward guidance at every step, and we truly appreciate you taking time to share this!
It was a smooth and easy process
It was a smooth and easy process. I received my passport earlier than expected. It was a pleasant surprise.
16 September 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Mary! We’re delighted to hear that the process was smooth and easy, and that your passport arrived promptly. We truly appreciate your feedback and working with us!
Very quick turnover
Very quick turnover . As long as you follow the instructions, it’s an easy process
3 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review! We’re glad to hear you found the process quick and easy. We strive to provide clear, straightforward instructions so our customers know exactly what to expect at every step. We truly appreciate your feedback Nick.
10 days!
I received my passport in 10 days. Fastest I have ever been processed.
10 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Tracy! We’re delighted to hear that you received your passport so quickly. We truly appreciate your trust and support!
This was very fast wasn’t expecting it…
This was very fast wasn’t expecting it to go this well
16 September 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your feedback Darius! We’re really glad to hear everything went so smoothly and quickly. We truly appreciate you taking the time to share your experience!
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