US Mobile Reviews 6,854

They knock you off from one second to the next with no explanation.
worst customer service ever!
Stay far!

Customer service was amazing! I have a new S26 Ultra and for some reason I could not get it to work. Between Ramiz Ahmed, Saffi U Rahman Sajid, and Abdul Sami across two chats we were able to set the eSIM up on my S23 Ultra, and transfer it over. Lastly, I ran into an issue of not being able to switch to light speed from Dark Star.Ramiz Ahmed seamlessly took care of that for me. 5 stars for customer service!

Shamail was extremely patient and helpful in resolving an issue I had encountered while traveling aboard!

Ahmed Dervaish was really helpful, my phone had no service and i quickly go my issue resolved. Really helpful and patient, I'm really happy with my service and my provider, really nice customer service. 10/10

Ahmed Dervaish was of great help. He was responsive to my questions and addressed my concerns on time. I will see the phone service, but overall my experience with Ahmed Dervaish's service was great. He is very professional and provided on time help.

I requested a new phone number because I was receiving many sensitive calls and text messages not intended for me. After verifying my identity, Ahmed Dervaish politely and efficiently completed my request. Thank you Ahmed and US Mobile!

I’ve had a really positive experience with customer support—they connected me to a real person immediately, which was refreshing. The deals are also very good, and it’s a big plus that the listed prices already include all taxes and fees.

Rahman Faisal helped me troubleshoot my first activation and was very helpful and spot on! I’m content now and feel very confident with the service.
Thanks!

The customer service representative took a very long time to understand the issue. After they finally understood, I told them the solution they were suggesting wouldn’t actually fix the problem. However, they kept repeating the same suggestion. I followed their instructions, but as expected, the issue was not resolved.
I then suggested approaching the problem differently. I explained that the eSIM seemed to be tied to my old phone’s IMEI, while I wanted to use it on my new device, so a new QR code needed to be generated with the new IMEI. After about an hour, the issue was finally resolved.
However, the stress and frustration I experienced, the feeling of not being valued as a customer, and the time I wasted were simply not worth it for such a basic issue. I plan to cancel my subscription as soon as my annual plan ends. I would not recommend this service.

Always excellent service! Thanks Rehman!

Faizan Ahmed helped me upgrade my plan and went out of his way to make sure I fully understood all of my options. Ended up paying less for more :-) Thank you so much!

Unaiza Ahmad, the rep. who served me, was fantastic! They understood my specific requests immediately, verified exactly what I wanted before commencing actions, and was both polite and efficient. I couldn't have asked for a better experience.

I never thought changing Cellular providers could be this easy, but US Mobile was right there with me the whole time. I worried that this change would take me days, but with use of an eSIM and the awesome person who helped me via CHAT (Mahad J), I got it done in about an hour (from purchase to go-live with new Cellular service)! I am totally impressed with Customer Service.

Shoaib Ahmed solved my problem which the previous 6 techs could not. It WAS a weird one but he though out of the box and fixed it. Thank you so much!

Faisal did a great job walking us through the troubleshooting steps to find a solution to our technical difficulties! US mobile for the win again! Great prices, and great customer service.

The customer support has been great so far, I was immediately forwarded to a real person without even asking. The deals are great, I love that taxes and fees are included in the shown price.

Mahnoor Imran was very very very helpful and kind in assisting me when I had trouble figuring out how to log into my correct account. I had logged into an old one I must’ve created ages ago by mistake and paid for a new line but could not connect my phone number (because I already had an existing line on my proper account, oops). It was much easier to resolve than expected because of Mahnoor. I appreciate you very much!

The customer support is great they are so helpful.

I want buy new line, but my order canceled. Scammers