I´ve ordered a semi mount ring for my own diamond from another ring and everything was perfect. The stone fits exactly into the setting and the craftmanship is just amazing. They kept me informed ab... See more
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See what reviewers are saying
I found the US Jewelry Factory online. After extensive searching, I was particularly attracted to many of their designs because they looked pretty, delicate, and were excellent value compared to othe... See more
US Jewelry Factory was wonderful to work with, start to finish. I bought from their etsy site so had some trepidation buying such a large item online. However I read all of the positive reviews and... See more
We weren't sure about going online for such a big important purchase like our wedding bands, but after the prompt follow up and willingness to help and meet our needs with in budget we felt comfortabl... See more
Company details
Written by the company
At US Jewelry Factory®, we take pride in offering the most extensive collection of stunning diamond engagement rings. Each piece is designed and handcrafted in the heart of New York City, a hub of elegance and craftsmanship. Our commitment to fine quality and affordability sets us apart in the world of jewelry. We also craft exquisite wedding bands, dazzling diamond earrings, timeless pendants, and stunning bracelets. Each piece is a testament to our dedication to beauty and quality. Whether you're seeking the perfect engagement ring to declare your love or looking for a special gift to celebrate life's moments, US Jewelry Factory® welcomes you to explore our world of brilliance. We're here to make your jewelry dreams come true.
Contact info
71 West 47th Street, 10036, New York, United States
- 2123022580
- customersupport@usjewelryfactory.com
- usjewelryfactory.com
4.9
Excellent
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
Great customer service, They made exsactly what I wanted.
13 March 2018
Unprompted review
Awesome seller
Awesome seller. Great communication. I am thrilled with the custom made ring they sent me
27 February 2018
Unprompted review
They we great to deal with..
They we great to deal with... great communication...great quality !!!
23 February 2018
Unprompted review
Great communication
Great communication, very willing to work in my time frame, beautiful product.
23 February 2018
Unprompted review
Customer service was the best ever
Customer service was the best ever. Such good service loved dealing with this company!
22 February 2018
Unprompted review
The most beautifully affordable …
The most beautifully affordable diamonds and gemstones. I can't wait to purchase my next pieces.
12 January 2018
Unprompted review
2 diamonds fell out of ring in one week
11 January 2018
Unprompted review
Reply from US Jewelry Factory
We are so sorry to hear that—we really want all of our customers to be happy with their purchase. Because these things do occur from time to time, we offer a complimentary six month warranty on all items. Your item still has that warranty available and we would be happy to fix it for you free of charge.
It sounds like here was some miscommunication. We have attempted to contact you several times but unsuccessful.
Please feel free to contact us directly if you would like to discuss the details of our free repair + free shipping offer.
We are always happy to listen and make things right if we can. Wishing you all the best in the meanwhile.
Great people to work with
21 December 2017
Unprompted review
The bracelet I ordered is ABSOLUTELY …
The bracelet I ordered is ABSOLUTELY gorgeous! It was a custom order, very expensive, and my first time with this vendor. Needless to say I was on pins and needles about the outcome of this transaction! I opened the box to absolute splendor!!! It was delivered with lightning speed and the customer service rep that helped me was kind, considerate, and accommodating. I am VERY impressed!
14 December 2017
Unprompted review
Excellence
Excellent service, very fast shipping. The item is perfect, very appreciated
15 November 2017
Unprompted review
Beautiful high quality jewelry exactly …
Beautiful high quality jewelry exactly as described. I would definitely buy from them again. Fast shipping and free resizing. They made sure my ring was insured and safe during shipping. Very prompt and courteous staff. Amazing prices.
9 November 2017
Unprompted review
Exactly what we wanted
Exactly what we wanted. Very happy with all aspects of this purchase . Good quality , value & service.
1 November 2017
Unprompted review
So happy
I live in new york so very fast shipping. The item looked just as beautiful as in the picture and was an excellent price. I had the earrings tested and it was authentic diamonds. Would definitely buy again and recommend to others
1 November 2017
Unprompted review
Gotta check out US Jewelry Factory!
I was looking for a earrings to match my yellow diamond engagement ring and i found one at this store, i love it soo much high quality product! On a pricr you can afford. Then i asked if they can make a pendant set and they did. And they also gave me 20% discount! Omg !The craftsmanship is outstanding! Best of all the customer's care is superb! I have already recommended this store to my family & friends!
Check it out guys and be amaze on what treasures you can find!
14 October 2017
Unprompted review
Diamonds are a girls best friend
I worked with Luda on my payments for my 2 carat diamond bracelet, which is absolutely extraordinary.
I enjoyed working with her over the last three months to get my birthday gift for myself.
Very good customer service rep.
I will buy from US Jewelry Factory again. SheilaW
28 September 2017
Unprompted review
Service was excellent
Service was excellent. My ring arrived quickly and was more beautiful than it looked in photos.
20 September 2017
Unprompted review
We highly recommend this company to all …
We highly recommend this company to all .
They have excellent quality on their jewelries,at reasonable prices and fantastic customer service .
which we experienced recently when we purchased the beautiful diamond engagement ring.
Delivery was really fast .The beautiful diamond ring came in a beautiful lighted ring box well packed jin a day after we ordered it complete with the GIA certificate.
16 September 2017
Unprompted review
Wonderfully patient 🌟
Wonderfully patient 🌟
Amazing communication 🌟
Beautiful workmanship 🌟
Top quality 🌟
Nothing was a problem 🌟
Highly recommend 🌟
24 May 2017
Unprompted review
Well as of now so far everthing is like …
Well as of now so far everthing is like promised ! Bracelet iwas a little big even made me a custom ring with left over links so everthing worked out
14 April 2017
Unprompted review
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