Tracy always takes good care of us and lets us know when there are good buys available. We have recommended her to many other friends and family. Our portfolio has grown more than we expected which is... See more
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Review summary
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What people talk about most
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My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more th... See more
Company replied
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before... See more
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Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from... See more
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Company details
Written by the company
The United States Gold Bureau's mission is to provide expert advice, educational tools, and transactional assistance to investors seeking to grow their wealth, safeguard and protect their savings, improve the privacy of their holdings, or any number of other financial goals they might have. For over two decades, The United States Gold Bureau has been a trusted partner for precious metals investors, transacting more than $3 billion since 2003. We provide a secure, private, and transparent process to help our clients learn about, invest in, and sell gold, silver, platinum, palladium, and other precious metals. Whether your goal is to protect and safeguard your wealth or capitalize on the enduring value of precious metals, our dedicated team of precious metals experts is here to help you meet investment goals. Our comprehensive approach creates lasting relationships as we provide education, market-guided advice, and assistance in procuring or selling metals.
U.S. Gold Bureau
Written by the company
- The leading precious metals education and investment firm.
- The U.S. Gold Bureau was founded to bring trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions. We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.
Free Phone Consultation for All New Clients
Avoid rookie mistakes that could cost you thousands of dollars. Learn the secrets of the pros.
Find out why so many investors are turning to gold. Get a free one-on-one phone consultation with one of our professional Precious Metals Specialists and receive a free security safe with your first qualifying purchase. There is no obligation and no sales pressure -- just the information you need to make an informed decision.
Contact info
203 Heritage Grove Road, 78641, Leander, United States
- 800-775-3504
- contactus@usgoldbureau.com
- usgoldbureau.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
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I have a good representative.
16 June 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you've had a positive experience with your representative. We appreciate your trust and support! 😊
Reply from U.S. Gold Bureau
Thank you for your review! We're honored by your trust and appreciate your recognition of our commitment to integrity and putting our clients first. Thank you for choosing U.S. Gold Bureau!
Generally great to deal but beware
I really appreciated the personal interaction and follow-up to get the deal done. I also thought they did a great job quickly working through a hiccup on the side of the third-party company that holds the IRA funding the bullion purchase USGB was able to get info and resolve a bottleneck when I was unable to do so directly. Generally I thought their prices were okay except for the proof sets. However, there was a really hard sell for the Eagle proof sets, which carry a really high premium. I eventually partially gave in for the sake of diversity, but now wish I hadn't. The stated tax advantages are illusory and, in fact, are the opposite.
17 June 2026
Reply from U.S. Gold Bureau
Thank you for your thoughtful feedback. We're glad to hear you appreciated the personal service and support our team provided, especially in helping resolve the IRA funding issue. We also value your candid comments and will share them with our team as we strive to provide the best possible experience. Thank you for your trust and support! 😊
Well what made my experience great is…
Well what made my experience great is the caring and hard work young lady named Rhonda HeneryShe is great considerate and my wife and I justLove her and everything she does for us.I will say thisI and I believe that communication between purchasing and shipping needs to keep Rhonda in the loop when it comes toany correspondence about my metals,in fact from now on I only want Mrs Henery to tell me about anything that is going on with my metals. Not purchasing not shipping or anyone else. Just Rhonda. Make sure the right person gets this message. She is my rep and that is what I Wants. Also you need to keep up with other dealers and provide your customers the perk of having savings accounts, like other dealers. Thanks H.P.B.
16 June 2026
Reply from U.S. Gold Bureau
Thank you for your thoughtful feedback, H.P.B. We're delighted to hear that Rhonda Henry has provided such caring and dedicated service to you and your wife. We'll be sure to share your kind words with our team. We also appreciate your suggestions regarding communication and customer benefits, and we value your input as we continue working to improve our customer experience. Thank you for your trust and support! 😊
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you found our team professional and their advice helpful. We appreciate your trust and support! 😊
great service.
16 June 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you received great service and appreciate your support. Thank you for choosing U.S. Gold Bureau! 😊
I’ve been doing business with the U.S
I’ve been doing business with the U.S. Gold Bureau for over ten years and I’ve always been very happy with them. The service has always been great and my orders always arrive on a timely basis. My representative calls me whenever an opportunity comes up that he thinks I’ll be interested and when I call him he responds quickly. I strongly recommend the company to anyone looking for a reputable precious metals dealer.
16 June 2026
Reply from U.S. Gold Bureau
Thank you for your loyalty and trust over the past 10 years! We're delighted to hear you've consistently enjoyed great service, timely delivery, and attentive support from your representative. We truly appreciate your recommendation and continued support of U.S. Gold Bureau! 😊
I enjoy working with Mathew
I enjoy working with Mathew , he always knows what i need with the money i have to spend , I enjoy our chats
16 June 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear Matthew consistently helps you find the right opportunities and makes the experience enjoyable. We truly appreciate your trust and support! 😊
My contact over the years Robert
My contact over the years Robert, has been terrific. This year was no exception. I changed my order and he took care of it without missing a beat.
16 June 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear Robert has provided terrific service over the years and was able to handle your order change seamlessly. We appreciate your continued trust and support! 😊
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear your package arrived safely and met your expectations. We appreciate your trust and support, and look forward to serving you again! 😊
I ordered the coins almost 2 weeks and…
I ordered the coins almost 2 weeks and still no coins. I thought that the shipping link was a few days?
15 June 2026
Reply from U.S. Gold Bureau
Good afternoon, Jack,
Thank you for your feedback. I have attempted to reach you a few times to discuss and resolve this matter. At your earliest convenience, please contact me directly so we can move forward.
I look forward to speaking with you.
Alexis,
US Gold Bureau Customer Service Lead
800.775.3504 opt 2
Incredible service and follow-up
15 June 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're thrilled to hear you received incredible service and follow-up. We appreciate your trust and support and look forward to serving you again! 😊
I received a different salesperson.
15 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're glad our team was able to assist you and appreciate the opportunity to serve you. Thank you for choosing U.S. Gold Bureau! 😊
Ease of purchase
Ease of purchase. Great selections. Great prices. Superior customer service.
15 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you enjoyed our selection, competitive pricing, and customer service. Making the purchasing process easy and providing an exceptional experience for our customers are top priorities for us. We truly appreciate your business and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I have always felt very comfortable…
I have always felt very comfortable making my investment decisions at the U.S. Gold Bureau, because all of my questions were answered very professionally and I was able to discuss all aspects of my transaction with them.
15 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you feel comfortable making your investment decisions with U.S. Gold Bureau. Providing professional guidance, answering questions thoroughly, and helping our customers make informed decisions are at the heart of what we do. We truly appreciate your trust and look forward to continuing to serve your precious metals investment needs.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Trusted Wealth Protection
My go to place to buy and sell gold and silver. Great customer service, fantastic guidance to growing and protecting my investments.
15 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're honored to be your trusted source for buying and selling gold and silver. Providing exceptional customer service and guidance to help our clients grow and protect their investments is our top priority. We truly appreciate your trust and continued business.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
You have people who are always helpful.
15 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you have consistently found our team helpful. Providing exceptional customer service and support is a top priority for us, and we truly appreciate your kind words and continued trust in U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We appreciate you taking the time to share your experience. We understand that your final verdict is still pending, and we value the opportunity to serve you. If there is anything we can assist you with along the way, please don't hesitate to reach out.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Rhonda has been fabulous to work with. We truly appreciate your kind words and will be sure to share them with her. Thank you for your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Shawn has provided such a positive experience. Building strong relationships with our clients is important to us, and we're glad that Shawn's service has earned your trust. We appreciate your business and your kind words.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
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