UserTesting Reviews 3,221

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly interface of both the app and website, finding them simple and easy to navigate. Many appreciate the smooth and timely payment processes, highlighting the reliability of earning extra income by providing feedback. The customer service is frequently commended for being helpful, responsive, and efficient in resolving issues. However, some customers reported dissatisfaction with technical glitches, particularly with tests failing to upload or the Android app being buggy, leading to wasted time and uncompensated efforts. A few also mentioned that screener questions can be too long, and some experienced a decrease in payment for tests compared to previous rates.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the platform's ease of use, clear... See more

Website

Reviewers highlight positive aspects of the website, often praising its user-friendly interface, clear... See more

Application

Customers had positive experiences with the app, praising its user-friendly and intuitive interface, which... See more

Payment

People report positive experiences with payment. Many customers appreciate the timely and reliable payments,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent onboarding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is a genuine app and provides provides opportunity to take tests and surveys that are engaging and also a nice way to earn some extra money. I enjoy giving feedback and making money. The user inter... See more

Rated 5 out of 5 stars

I’ve had a really good experience with UserTesting so far. The platform is easy to use, the instructions are clear, and the tests are straightforward. Payments have been smooth and on time, which I re... See more

Rated 5 out of 5 stars

This website is very useful for people looking to supplement their income, or students who need extra cash. Especially with PayPal, it's very helpful for saving our income. This website also helps web... See more

Rated 5 out of 5 stars

The first experience was little alarming at first, because I didn’t fully understand what to expect, but as I tested and read different parts of the website I saw the outcome, this is wonderful opport... See more


Company details

  1. Software Company

Information provided by various external sources

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 4 out of 5 stars

thus far seems pretty straightforward

thus far seems pretty straightforward. Apparently there was an issue with my video during the that I’m not exactly clear on how to resolve that could use more elaboration or on-page ways to address it

21 April 2026
Unprompted review
Rated 5 out of 5 stars

The app is easy to use and has a clean

The app is easy to use and has a clean, attractive design. Navigation is simple, so I can find what I need without any confusion. It loads quickly and the instructions are clear and easy to understand. However, a few features still need improvement, and I noticed some minor bugs while using it. Overall, the experience is good, and I would recommend it to others.

20 April 2026
Unprompted review
Rated 3 out of 5 stars

New to User Testing – My Thoughts So Far

One thing I want to mention is that this is pretty new to me, so I’m still learning how everything works. I’m very motivated to do this well and make it fit around my current schedule.
I’m someone who enjoys learning new things and I bring a lot of useful experience from my past jobs. I worked in sales for many years, which helped me develop strong communication skills and the ability to clearly explain my thoughts. I also have a strong creative background — I’m talented in both traditional fine arts and digital graphic design.

19 April 2026
Unprompted review
UserTesting logo

Reply from UserTesting

Welcome to UserTesting, Leatha, and thank you for sharing your early experience.

It’s great to see the skills you’re bringing with you, especially your communication and creative background, as those can add a lot of value when sharing thoughtful feedback. As you continue getting familiar with the platform, many participants find that staying active and keeping their profile up to date helps surface more relevant opportunities.

We appreciate you getting started and look forward to the insights you share.

Rated 2 out of 5 stars

good expreinces

good expreinces

19 April 2026
Unprompted review
UserTesting logo

Reply from UserTesting

Thanks for your review. It’s good to hear you’ve had positive experiences on the platform.

For tips and guidance on getting the most out of your experience, please visit the Support Center.

Rated 3 out of 5 stars

Beginning

I have just started and seems to be good, would like to explore more before giving a detailed and insightful feedback

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Yes, it was helpful

Yes, it was great ful to me because i was searching since many years and i got this application. This application is very helpful to me for my pocket money. Thanks for generating this application.

18 April 2026
Unprompted review
Rated 2 out of 5 stars

Poor customer service when system fails…

Poor customer service when system fails to upload your test and your time is wasted.

14 April 2026
Unprompted review
UserTesting logo

Reply from UserTesting

Thank you for your feedback Scott. We understand how important it is for your time to be recognized, especially when technical issues prevent a test from uploading. If this happens we recommend reporting the issue during the test when possible or visiting our Support Center for guidance. You can also contact our Support Team through the Support Center so they can review the situation further. We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

this website is absolutely wholesome but needs a little improvement

this website is absolutely wholesome, where it includes the home page, the simple digestible structure, the suggestive articles and common issues that people would face, and even the AI customer service is good however it needs some improvement, i hope this service would have a dark mode or other low light theme because its kind causes people with long-term research to have eye strain.

17 April 2026
Unprompted review

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