Userback Reviews 

Written by the company

Userback is a user feedback and visual bug reporting platform built for product, QA, support, and development teams. It replaces vague bug reports and scattered emails with rich, contextual feedback captured directly on a website or web app. At its core, Userback lets users submit annotated screenshots, screen recordings, and session replays that show exactly what they saw, rather than trying to describe it in words. Every submission automatically captures technical metadata such as console logs, network activity, browser, OS, and device details, and custom attributes, so developers don't have to chase down reproduction steps. Beyond bug reporting, Userback includes a feature request portal where users can submit and vote on ideas, helping teams prioritize their roadmap, along with in-app surveys using NPS, CSAT, and CES templates to measure satisfaction alongside qualitative feedback. All of this is collected through a lightweight, embeddable feedback widget that doesn't disrupt the user experience, and it syncs directly with tools teams already use, including Jira, Linear, Asana, Trello, monday.com, Slack, Microsoft Teams, GitHub, GitLab, Azure DevOps, Zendesk, and Intercom. Teams use Userback for internal QA and bug tracking, for user acceptance testing before releases go live, for managing client feedback across multiple projects and staging sites, and for centralizing bugs, feature requests, and survey responses in one place. Thousands of software teams rely on it to cut down back-and-forth communication, speed up issue resolution, and turn feedback into an actionable, prioritized backlog.See more