Usefacely Reviews 4

Reply from Usefacely

Updated Nov 3, 2025

Dear Nick Dr / Hello,

We are very sorry that your experience with Facely did not meet your expectations, and we deeply regret your frustration.

We want to assure you that Facely is a legitimate company that values ​​transparency and user satisfaction. We take all concerns about billing, cancellations, and the quality of our product very seriously.

In order for us to investigate the billing issues, the difficulty in canceling, and the lack of access to the product you mentioned (and resolve this immediately), we need to locate your registration in our system.

Please contact us directly through our priority support channel:

Email: support@usefacely.com

When contacting us, please mention the email used for the purchase. Our team is ready to review your case and ensure you receive the necessary support for cancellation and/or refund, according to our service policies.

Our main goal is your satisfaction and to resolve this misunderstanding as quickly as possible.
Sincerely,
The Facely Team

Reply from Usefacely

Nov 3, 2025

Dear Sharon Holmquist / Hello,

We are very sorry for this situation and sincerely apologize for the inconvenience of the charges after the cancellation of your trial period. We completely understand your frustration.

We want to ensure the application of our refund policy so that you are reimbursed for the incorrect charges.

In order for us to investigate this billing error in our system and begin the refund process, we need to locate your account.

Please contact us directly through our priority support channel, informing us of the email used for registration:

Support Email: support@usefacely.com

Our team is committed to reviewing your case, confirming the cancellation, and initiating the refund procedure as soon as possible.

Thank you for alerting us, and we assure you that we will do everything in our power to resolve this issue in the best way possible.

Sincerely,

Facely Team

Reply from Usefacely

Nov 3, 2025

Dear Kitamu Africa / Hello,

We are deeply sorry for your unsatisfactory experience.

We want to assure you that Facely is a serious and transparent company and that all incorrect charges are fully refunded, according to our policy.

In order for us to investigate what may have occurred in the refund process and ensure that your refund is completed,

please contact our priority support team, informing them of the email used for registration:

Support Email: support@usefacely.com

Our team will personally review the status of your refund.

Our goal is to resolve this misunderstanding and reverse your perception of our company.

Sincerely,

Facely Team