The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for p... See more
Company replied
Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return. It could cause a problem if when checked the... See more
Company replied
The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. I... See more
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Company details
Information provided by various external sources
U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation. Wherever the road leads...U-Save!
Contact info
1052 Highland Colony Parkway, Suite 204, 39157, Ridgeland, MS
- 800-438-2300
- usave.com
2.7
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from U-Save Car & Truck Rental
Hi Aurelio,
Thank you for your review. We’re glad to hear that everything was ok and that your rental went smoothly. We appreciate your feedback and hope to welcome you again.
Kind regards,
U‑Save International
Excellent customer service from the…
Excellent customer service from the staff. The vehicle did not have Apple Car Play active and was not able to use my device while using GPS. That was the worse experience from all rentals I have done. Please address, this is a safety concern.
17 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Tony,
Thank you for your review and for highlighting the excellent service provided by our staff. We’re very glad to hear that the team took good care of you.
We’re sorry, however, that the vehicle’s Apple CarPlay was not active. We understand how important hands‑free connectivity is, especially when using GPS, and we agree that this can be a safety concern. CarPlay should be available and functioning whenever the vehicle is equipped for it, and we regret that this was not the case during your rental.
We would like to review the vehicle details and ensure the issue is addressed with our fleet team. Please feel free to reach out through our official contact form so we can look into this further:
www.usave.com/contact
Thank you again for your feedback, it helps us improve both safety and customer experience.
Kind regards,
U‑Save International
If something goes wrong..
The pick up went very well, but we were hit from behind in traffic... And since then NO communication, NO refund yet, NO support, NO help... Very very disappointing!!
13 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Marc,
Thank you for your review. We are very sorry to hear about your accident and even more concerned that you have not received any communication, support, or refund since then. We fully understand how stressful this situation must be, especially when everything went smoothly at pick‑up.
When an incident occurs during a rental, our team should guide you through the process, provide clear instructions, and follow up until the case is resolved. You should never feel abandoned or left without information. We sincerely apologise if this was your experience.
We would like to investigate your case urgently, including the accident report, the insurance details, and the status of your refund, so we can provide you with a clear update.
Please contact us through our official form so our team can review everything promptly:
www.usave.com/contact
Thank you for bringing this to our attention. Your feedback helps us improve the support we provide in situations where customers need us the most.
Kind regards,
U‑Save International
Great service from Kimberly
18 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Andrew,
Thank you for your review. We’re delighted to hear that you received great service from Kimberly. We’ll be sure to share your kind words with her. Feedback like yours means a lot to our team.
We look forward to welcoming you again.
Kind regards,
U‑Save International
Car rental beware
I am very disappointed that that I did not get the car booked. I was given a hundai instead of a misubishi. When I complained I was lied to as the company rep insisted the cars are in the same class . They are NOT the "same".the Hyundai Venue and the Mitsubishi Outlander are in completely different size classes. The Venue is a subcompact (or mini) SUV designed mainly for tight city driving, while the Outlander is a much larger mid-size/compact crossover with available third-row seating. I felt pressured into paying for add ons. Being forced to pay for tolls not crossed or even yet used plus 22 percent tax on top of this is simply DEPLORABLE. I hope they will offer a refund of some kind if tolls are not used, but this is not likely to occur. I felt definitely scammed.
Show trimmed content
5 June 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Sonia,
Thank you for your review. We are sorry to hear about your experience, especially regarding the vehicle you received and the information provided at the counter.
We understand your concern about the difference between the Hyundai Venue and the Mitsubishi Outlander. These vehicles can belong to different size categories depending on the classification system used, so we will investigate your reservation and the fleet category assigned at the time of pick‑up to confirm whether the correct class was provided. If there was a mismatch, this should have been communicated clearly and transparently.
We are also concerned that you felt pressured into add‑ons, including toll services and additional charges. Optional products must always be explained clearly, with full pricing and without any pressure. If tolls were not used, our team will review the charges accordingly.
To resolve this properly, we would like to examine your booking details, the vehicle class reserved, and the charges applied. Please contact us through our official form so our team can review your case promptly:
www.usave.com/contact
Thank you for bringing this to our attention.
Kind regards,
U‑Save International
When I pick it up was faster
When I pick it up was faster, I found crokroaches inside the car, when I dropped the car there’s no shuttle for the airport and they said we need to wait like 15 minutes for the next’s shuttle and never come, and send to the other car rental to use that shuttle
5 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Karen,
Thank you for your review. We are very sorry to hear about your experience, especially finding cockroaches in the vehicle and the difficulties you faced with the shuttle service at drop‑off. This is far below the standard we aim to provide.
A vehicle should always be delivered clean, inspected, and ready for use. We sincerely apologise that this was not the case. We will review the cleaning procedures and the specific vehicle you received to ensure this does not happen again.
Regarding the shuttle, you should never be left waiting without clear communication. Being told to wait 15 minutes and then having no shuttle arrive, and being redirected to another company’s shuttle, is unacceptable. We will investigate what happened with the transport schedule at that time.
We would like to review your rental in detail so we can address each issue properly. Please contact us through our official form so our team can assist you:
www.usave.com/contact
Thank you for bringing this to our attention.
Kind regards,
U‑Save International
Don’t book with this company
Tried to rent a car from a local location, however couldn’t locate the location, I raised a customer service request, after 5 business days they confirmed this location doesn’t exist and the nearest office is infact 15miles away
5 June 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Simonne,
Thank you for your review. We are very sorry to hear about your experience and understand how frustrating it must have been to arrive at a location that could not be found.
What you describe should not happen. If a location is no longer active or has changed, this information must be updated in our system and communicated clearly at the time of booking. We apologise that this was not the case and that it took several business days to receive confirmation.
We will investigate why this location was still shown as available and ensure that our listings are corrected so other customers do not face the same issue.
If you would like us to review your reservation and assist further, please contact us through our official form:
www.usave.com/contact
Thank you for bringing this to our attention.
Kind regards,
U‑Save International
Good service
The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. If this can be communicated upfront that would have been very helpful. Pricing is also very competitive so I would recommend them
25 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Grant,
Thank you for your review. We’re very happy to hear that the pick‑up was easy, our team was friendly and helpful, and that the car was in excellent condition. We also appreciate your recommendation and your positive comments about our pricing.
We’re sorry, however, that the return process was not as straightforward as expected. Returning the vehicle to a different location than other rental companies should be communicated clearly in advance, and we will review how we can improve this information for future customers.
Thank you again for your feedback, it helps us improve the overall experience.
Kind regards,
U‑Save International
I was very pleased with the car that…
I was very pleased with the car that was assigned to me. When I received the car, I would have expected a little more explanation about the car, as well as when I handed over the car at the end of the rental. It turns out that there was damage to the wheel that I did not see and I was not told at the time of delivery that there was a problem. Apart from that, I am also very pleased with the check-in that was done beforehand. Thanks for the service Marek
19 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Mark,
Thank you for your review.
We’re very pleased to hear that you were happy with the car you received and that the pre‑check‑in process made everything easier for you.
We’re sorry, however, that you didn’t receive a clearer explanation of the vehicle at pickup and drop‑off. You should always feel fully informed before signing any documentation. We also understand your concern about the wheel damage not being pointed out at the start of the rental. Your feedback is important, and we will address this with the team to ensure better communication and transparency.
Thank you again for sharing your experience. We’re glad that, overall, you were very pleased, and we hope to welcome you again for an even smoother rental next time.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Andrzej,
Thank you for your review. We’re delighted to hear that you enjoyed the great car and received excellent service from our team. It’s wonderful to know your experience was so positive.
We appreciate your feedback and look forward to welcoming you again.
Kind regards,
U‑Save International
Very easy to pick up car
Very easy to pick up car, would be even better with more detalis on how to find office, car was good, over all an very good experience 👌😊
1 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Tomas,
Thank you for your review. We’re delighted to hear that picking up the car was very easy and that you enjoyed the vehicle. It’s great to know the overall experience was very good 👌😊
We appreciate your suggestion about providing clearer directions to the office. Feedback like this helps us improve the experience for future customers.
Thank you again for sharing your thoughts. We hope to welcome you back soon.
Kind regards,
U‑Save International
Apart from the long queues for car…
Apart from the long queues for car collection, I suppose mainly due to higher requests over the bank holiday weekend, I was looked after from a to z by the excellent staff and management of the branch. Cars are usually clean and in good condition.
Excellent service!
23 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi SA S,
Thank you for your review. We’re glad to hear that, despite the long queues during the busy bank holiday weekend, you felt well looked after from start to finish by our staff and management. It’s great to know that our cars were clean, in good condition, and that the overall service was excellent.
We truly appreciate your feedback and hope to welcome you again for an even smoother experience next time.
Kind regards,
U‑Save International
Pre-preparation led to a good experience
When I fetched the vehicle I went in with a clear understanding of what I still needed to pay, and declined up selling including for a return without a full tank. Also, I only signed documentation with a clear understanding of existing damage to the vehicle. Naturally, I video the vehicle carefully before departing the rental place, and took a photo of the dashboard to establish fuel level and distance. When I returned the vehicle, again I took a photo and only signed the return documentation once I was satisfied that the fuel level had been accurately recorded, ditto that there was no further damage. With these precautions, it was a smooth experience!
12 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Laurence,
Thank you for your detailed review. We’re glad to hear that your rental went smoothly and that the process was straightforward from start to finish. It’s great that you arrived well‑prepared and took the time to review the documentation, check the vehicle, and record the fuel level. These are always good practices for any rental.
We appreciate you sharing your experience and are pleased that everything worked out exactly as expected. We hope to welcome you again on a future trip.
Kind regards,
U‑Save International
Overall great and cheap.
Simple and efficient process of collection and drop off from/to the airport. I can only imagine how much of a nightmare this process would be if there'd been a delay in coming out for immigration/toilet/queue reason(s).
The operator that collected us was called Oussama. He was punctual, helpful, professional and had great interpersonal skills.
We have used USAVE (Greenmotion Marrakech) several times and found (in general) their prices and services to be great -- except for once; whrn they gave a Toyota C-HR with several major faults (e.g., cruise control wasn't working at all and none of the buttons on the steering wheel were functional). However, when I notified them, they replaced the car with a much better and newer car (albeit after a couple of days). I WILL definitely reconsider them again and again provided their prices are right and their service continues to be great.
14 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Fizu,
Thank you for your detailed review and for choosing us again during your visits to Marrakech. We’re really pleased to hear that the collection and drop‑off process was simple and efficient, and that Oussama made such a positive impression with his punctuality, professionalism, and interpersonal skills. We’ll be sure to pass your kind words on to him.
We’re also glad that, overall, you’ve consistently found our prices and service to be great. We appreciate you mentioning the past issue with the Toyota C‑HR as well. While we’re sorry that the vehicle had faults, we’re pleased the team were able to replace it with a better and newer car once notified.
Your loyalty and honest feedback mean a lot. We’re committed to maintaining the level of service you’ve come to expect, and we hope to continue welcoming you back whenever our prices and service are the right fit for your travels.
Kind regards,
U‑Save International
Hire ok
Quick service.
Booking made easier by providing information beforehand through email.
Deposit payment was held on too long - 3 weeks after the date of return even though I phoned and was told it would be no longer than 2 weeks!
1 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Gustav,
Thank you for your review. We’re glad to hear that the service was quick and that sending your information in advance helped make the booking process easier.
We’re very sorry, however, for the frustration caused by the delay in releasing your deposit. Once a vehicle is returned, we process the release immediately on our side, but the timeframe for the funds to reappear depends on the customer’s bank. Even so, you were advised it would take no longer than two weeks, and we understand how disappointing it was to still be waiting after three.
Your feedback is important, and we’ll be reviewing this with the team to ensure customers receive clearer and more accurate expectations in the future.
Kind regards,
U‑Save International
Padding a repair bill
I returned a rental with a small abrasion to the clearcoat on a door. This damage could have been repaired by any qualified car detailing shop. Instead I got a bill for $2641 including charges for administrative fees and 5 days out of use fees. After my initial complaint they removed those fees but the bill was still $2161. I took the repair estimate to the body shop affiliated with my insurance company and they said “this is crazy” extra parts and because there was no need to paint essentially from wheel well to wheel well. Then they agreed to drop the charge for the door “skin” which dropped the bill to $1711. Then although I’d repeatedly said that I’d pay since I didn't buy their expensive insurance and I wanted to avoid a premium increase, they threatened multiple times to refer the claim to my insurance company. I felt coerced into paying. Clearly they were padding the bill and expecting the insurance company just to pay what they asked for. Seemed like a scam to me.
7 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Richard,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how stressful and frustrating this situation felt for you. No customer should feel coerced or unsure about the fairness of a damage assessment, and we understand why the process left you disappointed.
To provide some clarity, our locations use a damage matrix, which is a standardised pricing guide used across the rental industry. It ensures that every customer is charged consistently for the same type of damage, regardless of who is renting the vehicle or which staff member completes the inspection. This matrix includes the cost of parts, labour, paintwork, and the work required to return the vehicle to a rentable condition. Because rental vehicles must meet strict safety and presentation standards, repairs are often carried out by certified body shops using manufacturer‑approved parts and processes. This can make the cost higher than what a general detailing shop might charge for a cosmetic repair.
We appreciate that the initial estimate you received felt disproportionate, especially compared with the opinion from your insurance‑affiliated shop. That difference understandably raised concerns, and we’re sorry that the communication around the claim, particularly regarding insurance involvement, added to your frustration. While we are required to notify insurers when a claim remains unresolved, this should never feel like pressure. You made it clear you intended to settle the matter directly, and we regret that the process caused you to feel otherwise.
Your feedback is important, and we will be reviewing this case internally to ensure our procedures remain fair, transparent, and respectful for every customer.
If you would like us to look into this further or provide additional clarification, please feel free to contact us directly using the form at www.usave.com/contact. We’re here to help.
Kind regards,
U‑Save International
Bologna location: very positive experience
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for prior damage, taking pictures and video. Our return was quick and straightforward. Our biggest recommendation is that the shuttle service not just the airport but the train station (Bologna Centrale) as well.
7 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi John,
Thank you for sharing your experience with our Bologna location. We’re delighted to hear that our team was pleasant, helpful, and patient, and that your pre‑booking made the formalities quick and easy.
It’s great to know that your careful check of the vehicle and the straightforward return process contributed to a smooth rental. We’re also pleased that the shuttle driver made your journey back to the terminal more convenient.
We appreciate your suggestion regarding shuttle service to Bologna Centrale. We understand how useful this would be for travellers arriving by train, and feedback like yours helps us identify where we can improve our service offering.
Thank you again for taking the time to leave such a thoughtful review.
Kind regards,
U‑Save International
Strongly NOT recommended
This company merged with Green Motion, but operates semi-independently. We booked a rental car at Gatwick airport with U-save through Easyjet, connected to our flight bookings to Gatwick. In addition, we bought an excess insurance to cover the stated £2000 insurance excess. All looked fine. On arrival the following issues emerged:
1. At the very bottom of my booking confirmation I discovered that on arrival I needed to phone a number to get their shuttle but to pick us up. It turns out that the rental office is about a 10 minutes bus ride from Gatwick. First we had to walk a fairly long way to but stop 12. The shuttle bus appeared reasonably promptly and the driver was helpful. But since I am disabled, the walk to the bus stop and trying to get into the minibus were difficult.
2. On arrival we were helped almost immediately. We had checked in a few days earlier with all the relevant documentation. But this had not come through, so needed to be done again.
3. We were then told that we were liable up to the value of the vehicle unless we took out an insurance. I protested that we had covered the full excess with a separate insurance through easyjet. But they explained that they work with a third party insurance company and that their cars are only insured for third party damage and minor damage to the vehicle. In other words, if we were to have an accident, we could be charged up toe the value of the car. Also it turned out that free mileage was just 300 miles.
4. We ended up paying an extra £30 or so per day to cover us fully with an £400 excess that would be covered by our excess insurance.
5. The car itself was fine and on return of the car everything was fine and the shuttle bus driver very kindly dropped us off at the terminal, saving us a long walk from the bus stop.
6. While we were discussing the insurance situation, another costumer came in and ended up having the same discussion with another member of staff.
7. The manager claimed that the u-save website explains the insurance situation very clearly but that they have no control over how third parties (i.e. Easyjet in our case) sell their cars and so could not take responsibility for the fact we had not been informed.
8. I have just checked their website. If I book a car there, it offers me several upgrades with excess insurance but it does not say anywhere that if I go ahead without any upgrade I would be liable up to the value of the car. It just shows a higher excess and lower mileage.
(Thanks for the reply. I would like a full refund of the extra insurance charged at pickup please. When I followed the link you provided to follow up on this, there is actually no clear pathway for my complaint or a contact number or email that I can follow up on. I clicked 'Help after your rental' and then am referred back to the third party platform, ie Easyjet. Not helpful.)
27 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Iddo,
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry that several aspects of your rental did not meet your expectations, particularly around the shuttle pickup, the online check‑in not being received, and the clarity of the insurance information.
We understand how difficult the walk to the bus stop must have been given your mobility needs, and we appreciate you highlighting this so we can review how we communicate accessibility guidance.
Regarding the insurance, our locations follow a standard industry structure where the base rate includes third‑party liability and limited cover for minor damage, and any additional protection reduces the customer’s financial exposure. Third‑party excess insurance, such as the policy purchased through EasyJet, reimburses the customer after the fact but does not alter the liability rules of the rental agreement itself, which is why our team must still explain the level of exposure at the counter. We recognise that this was not made clear during the booking process with the broker, and we agree that this lack of transparency can lead to confusion.
We’re pleased to hear that the vehicle and return process were smooth, but we regret that the overall experience left you feeling disappointed. Your feedback about the clarity of information on our website and the consistency of explanations provided to customers is extremely valuable, and we will be reviewing this internally to ensure improvements are made.
If you would like us to look into your booking further or provide any additional clarification, please feel free to contact us using the form at www.usave.com/contact.
Kind regards,
U‑Save International
Update - Thank you for your update. We kindly ask that you email us directly at ics@cs.usave.com. Thank you for your assistance.
Great experience
Great experience. Affordable and we got an upgrade on arrival. Very happy
19 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Justine Price,
Thank you for your five-star review.
It is fantastic to hear that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Frindly and effective staff
27 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Ove,
Thank you for your review. We’re very happy to hear that you found our staff friendly and effective during your rental experience.
We appreciate you taking the time to share your feedback and hope to welcome you again soon.
Kind regards,
U‑Save International
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