I am very disappointed with this company. After 2 hours of waiting at the counter, we did not receive the car we had reserved. The car we received also turned out to be technically defective. After a... See more
Company replied
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Customer Service was outstanding. Everyone very nice and professional. I had to contact via WhatsApp and they responded right away. I will rent from U-Save again when I come back to Italy.
Company replied
Everything went fast and well. Personell was courteous and efficient, car was as expected, return was fast and without problems.
Company replied
Everything was just as we expected. There were no delays in picking up or returning the car, and the staff member was friendly and helpful.
Company replied
Company details
Written by the company
U-Save provides car rental at Rome Fiumicino Airport (FCO), serving Fiumicino and the surrounding area from its office a short distance from the terminals at Via Remo La Valle 30. After collecting your luggage, head upstairs and exit the Arrivals area to the outdoor space between Terminal 1 and Terminal 3. Make your way to the electric vehicle charging station, directly opposite the control tower, where a U-Save representative will meet you and transport you by shuttle bus to the office to collect your car. Desk opening hours (local time): every day 08:00–19:30, including public holidays.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.
Contact info
Via Remo La Valle 30, 00054, Fiumicino, Italy
- +39 393 022 1977
10% off when you book direct
4.0
Great
26 reviews
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I am very disappointed with this company
I am very disappointed with this company. After 2 hours of waiting at the counter, we did not receive the car we had reserved. The car we received also turned out to be technically defective. After a long correspondence, they agreed to exchange the car for a smaller one. This ruined our vacation in Italy. They had no complaints when we returned the car. We have been waiting for 30 days for our deposit of 900 euros to be released due to their fault.
1 October 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save Rome Fiumicino Airport
Thank you for describing the wait, the vehicle change and the outstanding deposit. We understand why this combination has left you dissatisfied. Please email ics@cs.usave.com with your booking reference and the correspondence so our customer services team can review the vehicle issue and deposit status.
Everything went fast and well
Everything went fast and well. Personell was courteous and efficient, car was as expected, return was fast and without problems.
18 October 2026
Reply from U-Save Car & Truck Rental - U-Save Rome Fiumicino Airport
Thank you for your review. We’re pleased collection and return were quick, the team was courteous and efficient, and the car matched your expectations.
Everythig was very good
Everythig was very good: the vahicle; the servise; the cleanlines and more
18 October 2026
Reply from U-Save Car & Truck Rental - U-Save Rome Fiumicino Airport
Thank you for your review. We are glad the vehicle, service and cleanliness at Rome Fiumicino all met your expectations. The U-Save team
Everything was just as we expected
Everything was just as we expected. There were no delays in picking up or returning the car, and the staff member was friendly and helpful.
13 October 2026
Reply from U-Save Car & Truck Rental - U-Save Rome Fiumicino Airport
Thank you for your review. We’re glad the Rome rental matched your expectations, pickup and return were prompt, and the team member was friendly and helpful.
Reply from U-Save Car & Truck Rental - U-Save Rome Fiumicino Airport
Thank you for your review. We’re pleased the Rome rental matched what was advertised and the car suited your needs.
Customer Service was outstanding
Customer Service was outstanding. Everyone very nice and professional. I had to contact via WhatsApp and they responded right away.
I will rent from U-Save again when I come back to Italy.
10 October 2026
Reply from U-Save Car & Truck Rental - U-Save Rome Fiumicino Airport
Thank you for your review. We’re pleased the Rome team was professional and responded quickly on WhatsApp when you contacted them. We look forward to welcoming you again in Italy.
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